Pre Routing Department Group
The pre routing department group can be configured in PC Pro > Easy Edit > Applications > MyCalls
Console > Pre Routing Department Group. Only the pre routing extensions should be put into this
group. The group should be given a valid pilot number and a meaningful name. The other options
should be configured as follows.
Item
All Ring Mode
Calling Cycle
Hunting Mode
Call No Answer Time
Enhanced Hunting Type
Call Recall Restriction
Here is an example of how it looks in PC Pro, department group 10 has the pilot number 300 and is
called Ops Console. Department Group 11 is named Ops Ports this is only a name and isn't really
used anywhere.
Setting
Manual
Priority Routing
Stop at last member (non-loop)
0
No hunting
Enabled (Non-recall)
11 |
P a g e