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Advertisement

I
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YSTEM
UIDE
Issue 7.00 September 2012

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   Summary of Contents for NEC univerge sv8100

  • Page 1

    YSTEM UIDE Issue 7.00 September 2012...

  • Page 2

    This page is left blank intentionally...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Quick Setup Section 1 Install the InMail Blade ................1-1 Section 2 LED Indication ..................1-3 Section 3 Start-up (Default) InMail Configuration ............ 1-3 Section 4 Basic Functions without Main Greeting ........... 1-4 Section 5 Enable the Mailboxes for all Installed Extensions ........

  • Page 4: Table Of Contents

    Issue 7.00 ___________________________________________________________________________________ Auto Time Stamp ..................2-63 Automated Attendant ................2-65 Automated Attendant Transfer ..............2-69 Automatic Routing for Rotary Dial Callers ..........2-71 Call Forward to a Mailbox ............... 2-73 Caller ID ....................2-77 Caller ID - Automatic Access to VM by Caller ID ........2-79 Caller ID with Return Call ................

  • Page 5: Table Of Contents

    VM8000 Issue 7.00 __________________________________________________________________________________ Hang Up ....................2-193 Hotel Motel .................... 2-195 InMail Upload Download Audio ............. 2-199 Instruction Menu ..................2-223 Language Settings ................2-225 Leaving a Message ................2-229 Listening to Messages ................2-233 Live Record ................... 2-237 Log On to Voice Mail ................

  • Page 6: Table Of Contents

    Issue 7.00 ___________________________________________________________________________________ Park and Page/Auto Attendant Direct to Voice Mail ......2-303 Programming Voice Mail ............... 2-311 Quick Message ..................2-313 Record and Send a Message ............... 2-317 Remote Programming ................2-319 Routing Mailbox ..................2-321 Screened Transfer ................2-327 Security Code ..................

  • Page 7

    VM8000 Issue 7.00 __________________________________________________________________________________ Section 3 Program 15 Extension, Basic Setup ........... 3-375 Section 4 Program 41 ACD Setup ..............3-378 Section 5 Program 45 Voice Mail Integration ............. 3-382 Section 6 Program 47 InMail ................3-384 Chapter 4 VM8000 InMail Utility Section 1 VM8000 InMail Utility ................

  • Page 8

    Issue 7.00 ___________________________________________________________________________________ ___________________________________________________________________________________ Table of Contents...

  • Page 9: Quick Setup

    Quick Setup NSTALL THE LADE ECTION The InMail CompactFlash drive must never be inserted or removed Chapter with the chassis power on. Always turn chassis power OFF when inserting or removing the InMail CompactFlash drive. Take adequate anti-static precautions. Wear a grounded wrist strap at all times when installing or removing the InMail blade.

  • Page 10

    Issue 7.00 Figure 1-1 CPU without InMail Daughter Board (PZ-VM21) and CompactFlash Figure 1-2 InMail Daughter Board with CompactFlash Card Assembly Installed 1 - 2 Quick Setup...

  • Page 11: Section 1 Install The Inmail Blade

    Issue 7.00 LED I NDICATION ECTION Power up the system. Remove the grounded wrist strap. Mount the PZ-VM21 onto CD-CP00. Install the CD-CP00 in the SV8100 chassis. Turn the chassis power switch to On. Check the InMail LED. See Figure 1-3 Checking LED1.

  • Page 12

    Issue 7.00 ASIC UNCTIONS WITHOUT REETING ECTION To make the InMail answer, the following programming must be done. The example shown is for a 8-port InMail. Extension, Group and Pilot Numbers shown can be adjusted as needed per installation requirements. Set first port of In-Mail to 25, changing this PRG requires a CHS2U GW 47-01-17 reset.

  • Page 13

    Issue 7.00 Normally, mailbox 1 should use Mailbox Number 200, mailbox 2 should use Mailbox Number 201, etc. Be aware that mailboxes beginning with a leading digit of either 0, * and # are not supported. In 15-02-26 Message Key Operation Mode, enter 1 at each extension for which you are adding a mailbox.

  • Page 14

    Issue 7.00 Assign Service Type 3 to each trunk you want to be a DID. Make a separate entry for each Night Service mode. By default, trunks are Service Type 0 (Normal). 1 - 6 Quick Setup...

  • Page 15

    Issue 7.00 Have the Direct Inward Lines or Direct Inward Dial lines terminate to InMail (extension 555). 22-07-01 DIL Assignment For each trunk you designated as a DIL above, enter 555. Make a separate entry for each Night Service mode. By default, there are no DIL destinations programmed.

  • Page 16

    Issue 7.00 Review the default Automated Attendant setup. DIL or DDI to Voice Mail Master (555) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup 22-11 DDI routing InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox...

  • Page 17

    Issue 7.00 All trunks by default are assigned to Answer Table 1. Answer Table 1, which runs Monday-Friday from 8:30AM to 5:00PM, uses Call Routing Mailbox 1. The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1. To Set up simple Day/Night Answering: In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for Answer Table 1 to 2.

  • Page 18

    Issue 7.00 Example 1: Set Up Separate Day and Night Greetings Default Automated Attendant Answering All trunks answered by the Automated Attendant route to Answer Table 1. Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Routing Mailbox 1.

  • Page 19

    Issue 7.00 Example 2: Provide Unique Day and Night Dialing Options for Callers Default Dial Action Table Options All Call Routing Mailboxes (1-8 by default) use Dial Action Table 1. Dial Action Table 1 provides the following dial options: Dial extension number. Dial 0 for the operator.

  • Page 20

    Issue 7.00 Example 3: Manual Night Mode Control of the Automated Attendant Default Scheduling Options There is no manual control of the Automated Attendant. All calls answered by the Automated Attendant automatically follow the schedule set up by Answer Table 1. Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Routing Mailbox 1.

  • Page 21

    Issue 7.00 Allow the extension to switch the system night mode. In 20-07-01 Manual Night Mode Switching, enter to enable night mode switching in the extension Class of Service. By default, this capability is disabled. In 20-06-01 Class of Service for Extensions, assign the extension Class of Service.

  • Page 22

    Issue 7.00 trunk is set up as a Direct Inward Line ( By default, trunk types are set to normal (0). Fixed Call Forward the virtual extension to Voice Mail. In 24-06-01 Fixed Call Forwarding, enable immediate Fixed Call Forwarding to the InMail Master Number (555). For example, for virtual extension 600 enter 3 for Call Forward Type and 555 for the destination.

  • Page 23

    Issue 7.00 THIS PAGE INTENTIONALLY LEFT BLANK InMail System Guide 1 - 15...

  • Page 24

    Issue 7.00 1 - 16 Quick Setup...

  • Page 25: Section 2 Feature Glossary

    Features NTRODUCTION TO EATURES ECTION If you are not familiar with the InMail features, review Section 2 Feature Glossary on page 2-18. Chapter This chapter provides detailed information on the InMail features. The features are listed alphabetically. Each feature description includes the following headings.

  • Page 26

    Issue 7.00 EATURE LOSSARY ECTION Feature Name Description Usage Security Code on page 2-25 in this glossary. Voice Mail Administrator Security Code Control Next Call Routing Mailbox on page 2-23 in this glossary. Voice Mail Alternate Next Call Routing Mailbox Mailbox that allows a prerecorded greeting to play to callers.

  • Page 27

    Issue 7.00 Feature Name Description Usage If an Automated Attendant caller does not dial any digits, InMail Automated Automatic Routing automatically routes them to a specified option (such as the operator Attendant for Rotary Dial Callers or a mailbox). An extension user can forward calls to their mailbox. Voice Mail Call Forward to a Mailbox...

  • Page 28

    Issue 7.00 Feature Name Description Usage Lets the System Administrator delete mailbox messages Maintenance Erasing All system-wide. Messages An extension user can exit their mailbox by dialing a code or by Voice Mail Exiting a Mailbox hanging up. The Automated Attendant can detect incoming fax calls and transfer System Fax Detection them to a fax machine.

  • Page 29

    Issue 7.00 Feature Name Description Usage A Subscriber Mailbox user can record a personalized greeting for Voice Mail Greeting their mailbox. With Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make any one of the three active.

  • Page 30

    Issue 7.00 Feature Name Description Usage An extension user can press a key to log on to access their InMail Voice Mail Log On to Voice Mail mailbox. With Remote Logon, an employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log on to their mailbox.

  • Page 31

    Issue 7.00 Feature Name Description Usage Once activated by the mailbox user, a telephone number is dialed to Voice Mail Message let the recipient know there are new messages in the mailbox. Notification Notification can call extensions, local numbers, long distance numbers and pagers.

  • Page 32

    Issue 7.00 Feature Name Description Usage Security Code on page 2-25 Mailbox Security Code Delete Voice Mail Programmable on page 2-22 in this glossary. Security Code You can program (customize) InMail by using the PCPro and WebPro Maintenance Programming Voice programming applications.

  • Page 33

    Issue 7.00 Feature Name Description Usage Similar to telephone system screened transfers in which the Automated Screened Transfer transferring party controls the transfer. Attendant After an Automated Attendant caller dials an extension, InMail calls (screens) the destination extension to see if the transfer can go through.

  • Page 34

    Issue 7.00 Feature Name Description Usage An extension user can transfer an active call to a co-worker’s Voice Mail Transfer to a mailbox. Mailbox Screened Transfer on page 2-25 Unscreened Transfer on Automated Transfer to an page 2-26 in this glossary. Attendant Extension Automated Attendant Transfer on page 2-18...

  • Page 35

    Issue 7.00 THIS PAGE INTENTIONALLY LEFT BLANK InMail System Guide 2 - 27...

  • Page 36: Section 3 Feature Descriptions

    Issue 7.00 EATURE ESCRIPTIONS ECTION This section provides detailed feature descriptions, programming, operating procedures and related feature programming. 2 - 28 Features...

  • Page 37

    Issue 7.00 THIS PAGE INTENTIONALLY LEFT BLANK InMail System Guide 2 - 29...

  • Page 38

    Issue 7.00 2 - 30 Features...

  • Page 39: Acd Delay Announcement

    Issue 7.00 ACD Delay Announcement Description The In-Mail can now support Automatic Call Distribution Delay Announcements. Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes (PRG 47-03) as ACD Delay “Announcement” Mailboxes. Conditions The KSU must be licensed for ACD and In-Mail in order for this feature to work.

  • Page 40

    Issue 7.00 Programming 41-08-03 Delay Announcement Source Type Set ACD Delay Announcement source to In-Mail. Options: 0 = ACI 1 = VRS 2 = In-Mail Default: 41-19-01 Delay Message Start Timer Determine how long the system waits before playing the Delay Message. Options: 0~64800 Default:...

  • Page 41

    Issue 7.00 41-19-05 2nd Delay Message Sending Count Determine the 2nd Delay Message Sending Count. This entry must be set to 1 or higher in order for the message to play. Options: 0 = No Message Played, 1~255 Default: 41-19-06 Wait Tone Type at Message Interval Determine what the caller will hear between the messages.

  • Page 42

    Issue 7.00 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 34 Features...

  • Page 43: Announcement Mailbox

    Issue 7.00 Announcement Mailbox Description An Announcement Mailbox plays a prerecorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers and then route back to the Automated Attendant. See the following example: The Automated Attendant instructs the caller to dial a digit for company directions.

  • Page 44

    Issue 7.00 Direct Announcement Mailbox Routing (If the outside caller routes directly to the Announcement Mailbox) 47-09-01 Next 47-09-02 47-09-03 Call Routing Repeat Hang Up Action Mailbox Count After Undefined 0 (No 0 = None If the caller doesn’t dial, after the announcement InMail hangs repeats) 1 = Goodbye If the caller dials a digit during the announcement,...

  • Page 45

    Issue 7.00 Routed Announcement Mailbox Routing (If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox) 47-09-01 Next 47-09-02 47-09-03 Call Routing Repeat Hang Up Action Mailbox Count After Undefined 0 (No If the caller doesn’t dial, after the announcement the caller goes back to the initial Call Routing Mailbox.

  • Page 46

    Issue 7.00 Related Features Automated Attendant The Automated Attendant routes callers to an Announcement Mailbox. Routing Mailbox A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated Attendant callers. Next Call Routing Mailbox The Next Call Routing mailbox provides additional routing options to Announcement Mailbox callers.

  • Page 47

    Issue 7.00 Provide Announcement Mailbox callers with more dialing options (instead of hanging up): 47-09-03 Hang Up After (HangUp) Enter 0 (No - disabled) to have InMail hang up after the announcement. By default, this option is disabled (0). Review Next Call Routing Mailbox on page 2-295 to set up additional dialing options for Announcement Mailbox callers.

  • Page 48

    Issue 7.00 Operation Recording an Announcement Mailbox Message Log On to System Administrator’s mailbox. Access System Administrator options. (72) [Not applicable] A (2) Select Announcement Mailbox message. [Annc] Enter the Announcement Mailbox number. Listen to current Announcement Mailbox message. [Lstn] Exit listen mode.

  • Page 49: Announcement Message

    Issue 7.00 Announcement Message Description The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox. See Announcement Mailbox on page 2-35 for more. Related Features Announcement Mailbox. Programming Announcement Mailbox. Operation Announcement Mailbox. InMail System Guide 2 - 41...

  • Page 50

    Issue 7.00 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Features...

  • Page 51: Answer Schedule Override

    Issue 7.00 Answer Schedule Override Description Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide holiday and bad weather closing announcements, for example.

  • Page 52

    Issue 7.00 47-11-01 Answer Schedule Override (Schedule Override) Enter 1 (Yes) to enable Answer Schedule Override. You can also enable Answer Schedule Override from the System Administrator Mailbox. See Operation below. By default, Answer Schedule Override is disabled (0). Specify the Override Mailbox Category. 47-11-02 Override Mailbox Category (Override MB Ctg) When you enable Answer Schedule Override for the selected Answer...

  • Page 53

    Issue 7.00 Operation Enabling Answer Schedule Override Log On to System Administrator’s Mailbox. Access System Administrator options. (72) [Not applicable] Access Answer Schedule Override. [Not applicable] Enter the number of the Answer Table you want to override. 1-8 (1- You go to the Answer Schedule Override Menu. Turn Answer Schedule Override on or off.

  • Page 54

    Issue 7.00 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 46 Features...

  • Page 55: Answer Tables

    Issue 7.00 Answer Tables Description The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing. InMail provides 8 Answer Tables (16 from v8.00 software). The Answer Table is an integral part of the Automated Attendant.

  • Page 56

    Issue 7.00 The block diagram below shows the default InMail Automated Attendant configuration. DIL or DDI to Voice Mail Master (555) InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox All calls route to Call Routing Mailbox 1 Schedule 1 active M-F 8:30AM-5:00PM...

  • Page 57

    Issue 7.00 The Default Mailbox and Routing Hierarchy The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00 PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends).

  • Page 58

    Issue 7.00 To set up daytime, evening, and weekend answering (3 schedules): This example builds on the example above, but adds a third schedule that plays only on weekday evenings. Change the Call Routing Mailbox for Answer Table 1, Schedule 1. 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1.

  • Page 59

    Issue 7.00 Programming Assign Answer Tables to trunks. 47-10-01 Answer Table Assignment (Answer Table) Assign an Answer Table (1~8) to each trunk that the Automated Attendant should answer. By default, all trunks are assigned to Answer Table 1. Set up the Automated Attendant to answer trunk calls. 22-02-01 Incoming Call Trunk Setup Assign Service Type 4 to each trunk you want to be a DIL.

  • Page 60

    Issue 7.00 47-12 InMail Answer Schedules Select the Schedule Entry you want to customize. 2 - 52 Features...

  • Page 61

    Issue 7.00 47-12-01 Schedule Type (Entryxx Schedule Type) Enter 1 to make the Schedule Entry a Day of Week Schedule. By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2) schedule. All other Schedule Entries are undefined. 47-12-02 Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03 Answering Mailbox Number (Entryxx MB Num)

  • Page 62

    Issue 7.00 47-12-04 Start Day (Entryxx Start Day) Specify the day of the week the Schedule Entry should be become active (start). By default, Schedule 1 of Answer Table 1 starts on Monday (2). All other schedules are undefined. 47-12-05 End Day (Entryxx End Day) Specify the day of the week the Schedule Entry should become inactive.

  • Page 63

    Issue 7.00 47-12-07 Schedule Start Time (Entryxx Start Time) Set the time of day the Schedule Entry should start on the date specified. By default, there are no Type 3 (Date) schedules defined. 47-12-08 Schedule End Time (Entryxx End Time) Set the time of day the Schedule Entry should stop on the date specified.

  • Page 64

    Issue 7.00 2 - 56 Features...

  • Page 65: Answering Machine Emulation

    Issue 7.00 Answering Machine Emulation Description A user’s keyset can work like a home answering machine by letting InMail screen their calls. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears two alert tones followed by the caller’s incoming message.

  • Page 66

    Issue 7.00 Operation Personal Answering Machine Emulation (AME) To enable Personal Answering Machine Emulation: Press idle Speaker key and dial access code. You can optionally press your Call Forward to Station key. Dial 1 to have AME pick up all calls. Dial 2 to have AME pick up just outside calls.

  • Page 67: Auto Attendant Do Not Disturb

    Issue 7.00 Auto Attendant Do Not Disturb Description When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go directly to their mailbox. Their phone does not ring for calls from the Automated Attendant. You can optionally enable Auto Attendant Do Not Disturb from system programming.

  • Page 68

    Issue 7.00 Operation Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb Log on to Subscriber Mailbox. G (4) Access the Mailbox Greeting options. [Greet] InMail does the following: Plays a summary of your current settings. Displays the status of your active Greeting (1-3). [GREETING n: RECORDED], or [GREETING n: NOT REC] Shows the Auto Attendant Do Not Disturb status.

  • Page 69: Auto Erase Or Save

    Issue 7.00 Auto Erase or Save Description When a mailbox user listens to a new message completely and then exits the mailbox, InMail either automatically saves or erases the message. The setting of this option depends on subscriber preferences. The subscriber can choose the Auto Erase option, review messages and save messages.

  • Page 70

    Issue 7.00 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Features...

  • Page 71: Auto Time Stamp

    Issue 7.00 Auto Time Stamp Description After a Subscriber Mailbox user listens to a message, VM8000 InMail can optionally announce the time and date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally enable in from system programming.

  • Page 72

    Issue 7.00 Operation Turning Auto Time Stamp On or Off Log On to Subscriber Mailbox. Access the Mailbox Options Menu. (67) [Not applicable.] Access Auto Time Stamp. (28) [Time] InMail plays a summary of your Auto Time Stamp setting. By default, Auto Time Stamp is turned off. Turn Auto Time Stamp on or off.

  • Page 73: Automated Attendant

    Issue 7.00 Automated Attendant Description The Automated Attendant answers outside calls on each trunk, according to the time of day and day of the week. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the phone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.

  • Page 74

    Issue 7.00 The block diagram below shows the default InMail Automated Attendant configuration. DIL/DID to Voice Mail Master (555) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup 22-11 DID setuo InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options...

  • Page 75

    Issue 7.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Routing Mailbox The mailbox associated with an Answer Table that specifies the dialing options (Dial Action Table) and Instruction Menu that announcements are available to Automated Attendant callers.

  • Page 76

    Issue 7.00 22-11 DID Assignment For the required incoming digits, enter 555 in 22-11-02 or 102 (Voice mail routing) in 22-11-05 or 06 . Make a separate entry for each Night Service mode configured. Set up the Answer Tables. Turn to Answer Tables on page 2-47 for more.

  • Page 77: Automated Attendant Transfer

    Issue 7.00 Automated Attendant Transfer Description An extension user can transfer a trunk call to the Automated Attendant to enable an outside caller to use the Automated Attendant dialing options. Extensions cannot call or be transferred to the InMail Automated Attendant. Related Features Automated Attendant The Automated Attendant can automatically answer the phone system incoming calls,...

  • Page 78

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  • Page 79: Automatic Routing For Rotary Dial Callers

    Issue 7.00 Automatic Routing for Rotary Dial Callers Description If an Automated Attendant caller does not dial any digits, InMail automatically routes that caller to a specified option (such as the operator or a mailbox). This lets rotary phone users stay on the line to leave a message or have their call processed. Without Automatic Routing for Rotary Dial Callers, rotary callers cannot use the Automated Attendant.

  • Page 80

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  • Page 81: Call Forward To A Mailbox

    Issue 7.00 Call Forward to a Mailbox Description A subscriber can easily forward calls to his Subscriber Mailbox by pressing the key instead of dialing an extension as the forwarding destination. With Call Message Forward to a Mailbox, the subscriber is assured that when he is unavailable to answer calls, those calls are saved in Voice Mail.

  • Page 82

    Issue 7.00 Log On to a Subscriber Mailbox while Listening to the Greeting A subscriber who wishes to log on to his mailbox while listening to his greeting must have the option set in Next Call Routing Mailbox. To allow this ability, for example: Program the Next Call Routing Mailbox # digit as LOGON to IXXX.

  • Page 83

    Issue 7.00 Operation Call Forward to your Mailbox To forward your calls to your mailbox: Press the Speaker key (or lift the handset at the single line telephone) and choose from the following dial access codes: 848 = Call Forward - Immediate 843 = Call Forward - Busy 845 = Call Forward - No Answer 844 = Call Forward - Busy/No Answer...

  • Page 84

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  • Page 85: Caller Id

    Issue 7.00 Caller ID Description Caller ID is a telephone company service that provides an extension with a caller’s number and optional name. With Caller ID, the display keyset user knows who is calling before they pick up the call. When used with InMail, Caller ID enables the Make Call feature for outside calls.

  • Page 86

    Issue 7.00 14-02-10 Analog Trunk Data Setup - Caller ID Enable (1) a trunk ability to receive Caller ID data. By default, a trunk’s ability to receive Caller ID data is disabled (0). 20-09-02 Class of Service Options (Incoming Call Service) - Caller ID Display Enter 1 (Yes) to enable the Caller ID display at an extension.

  • Page 87: Caller Id - Automatic Access To Vm By Caller Id

    Issue 7.00 Caller ID - Automatic Access to VM by Caller ID Description Currently when a user outside the system wants to access their Inmail mailbox, they must dial the voice mail then enter an access code followed by teir mailbox number. From V5.0 or higher software, an Inmail mailbox can be associated with a specific caller ID (CID) number.

  • Page 88

    Issue 7.00 Service Conditions The VM8000 InMail – Automatic Access to VM by Caller ID (CID) feature requires Version 5.0 or higher software and the Version 5.0 Enhancement license. To use this feature, the voice mail box number must be set in Program 13-04-11. If not set, the system requires the normal log in procedure or entering a valid mailbox number and security code to login.

  • Page 89

    Issue 7.00 Programming 13-04-01 Speed Dialling Data This program stores speed dial data into the speed dial areas and defines the speed dial names. Enter the CLI number of the device to be used for Automatic Access to VM by Caller ID. Entries 1~9, 0, ?, #, Pause (Press line key 1) Recall/Flash (Press line key 2) @ = Code to wait for answer supervision in ISDN (Press line key 3)

  • Page 90

    Issue 7.00 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID 4 = DIL 5 = E&M Tie line 6 = Delayed VRS 7 = ANI/DNIS 8 = DID(DDI) Mode Switching (default = 0) 22-05-01 Incoming Trunk Ring Group Assignment Assign trunks to incoming Ring Groups.

  • Page 91

    Issue 7.00 Entries Ring Groups: 1~100 Trunk Ports: 001~200 Day/Night Mode:1~8 0 (Disconnect) 1~100 (Incoming Ring Group) 101 DSPDB-VM 102 (In-Skin/ExternalVoice Mail or InMail) 103 Centralized VM 104 (Speed Dial table Program 25-15-01) Version 3.0 software or higher is required. (default = 0) 25-04-01 VRS/DISA Transfer Ring Group With No Answer/Busy...

  • Page 92

    Issue 7.00 Outside party number: 09087654321 Program 22-02-01: Trunk 1 DIL Program 22-07-01: VM Pilot number, 300 Program 13-04-01: Speed Dial area No.0 -> 09087654321 Program 13-04-11: Speed Dial area No.0 -> 100 (VM BOX) Call DIL number. After the VM is answered, user can enter VM Box 100 directly. Announce the zone.

  • Page 93: Caller Id With Return Call

    Issue 7.00 Caller ID with Return Call Description Refer to Make Call on page 2-257. Related Features Refer to Make Call on page 2-257. Programming Refer to Make Call on page 2-257. Operation Refer to Make Call on page 2-257. InMail System Guide 2 - 85...

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  • Page 95: Calling The Automated Attendant

    Issue 7.00 Calling the Automated Attendant Description Automated Attendant callers can use various InMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features.

  • Page 96

    Issue 7.00 2 - 88 Features...

  • Page 97: Cascading Message Notification

    Issue 7.00 Cascading Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them, at up to five preset destinations, to let them know a new voice mail message has arrived. A destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.

  • Page 98: Section 1 Vm8000 Inmail Utility

    Issue 7.00 If you have a mixture of active and inactive destinations, the system notifies the detination as they become active. If the notification is unanswered, the system will then queue for the inactive destinations. If the initial notification is unanswered, every remaining destination will be tried the appropriate number of times as it becomes active.

  • Page 99

    Issue 7.00 Figure 2-5 Cascade Message Notification Flowchart Message Notification to Normal Telephone Numbers Below is a basic overview of how Message Notification works with phone numbers, assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings. Depending on the system, ARS routing may be needed to properly route external calls.

  • Page 100

    Issue 7.00 The subscriber activates Message Notification for their mailbox. When the subscriber receives a new message, the InMail dials the first active destination in the cascade that should receive the Message Notification. InMail waits up to 30 seconds (approximately 5 rings) for ringback, reorder, busy, or voice activity from the called number.

  • Page 101

    Issue 7.00 the subscriber's mailbox number as well as the number of new messages in the mailbox. The notification is considered acknowledged if the subscriber logs onto their mailbox. If the notification is not acknowledged (within a programmable time frame, 47-01-12) the pager notification is repeated (up to the RNA attempts count, 47-20-07).

  • Page 102

    Issue 7.00 Entries 1~255 minutes Default = 15 47-01-11 Wait between Busy non-Pager Set the time SV8100 InMail waits after it dials a busy non-pager callout destination, before retrying the callout number. Entries 1~255 minutes Default = 15 47-01-12 RNA Non-Pager Callout Attempt Interval Set the time SV8100 InMail waits, after it dials an unanswered nonpager callout destination, before retrying the callout number.

  • Page 103

    Issue 7.00 notification destination. Entries 0 = Disabled 1 = Enabled Default = 0 47-06-21 All Message Notification Enabled (Group mailbox) Use this option to enable or disable notification for the group mailbox. If disabled, enabling the individual notification entries has no effect. Entries 0 = Disabled 1 = Enabled...

  • Page 104

    Issue 7.00 Entries 0~23 (24 hour clock) Default = 0 47-20-03 Station Mailbox Message Notification Options - Notification End Hour For the selected entry (1-5), use this option to set the hour when Message Notification will stop. Notification will occur only for new messages received between the Start Hour and this setting.

  • Page 105

    Issue 7.00 Attempts For the selected entry (1-5), use this option to set how many times InMail will retry an incomplete Message Notification callout to a busy destination. This option applies to pager and non-pager callouts. If the Busy Attempts and RNA Attempts are both met, the notification callout to the selected entry is cancelled.

  • Page 106

    Issue 7.00 each Group Mailbox. Entries 0 = Disabled 1 = Enabled Default = 1 47-22-02 Group Mailbox Message Notification Options - Notification Begin Hour For the selected entry (1-5), use this option to set the hour when MessageNotification will start. Notification will occur only for new messages received between this setting and the End Hour setting.

  • Page 107

    Issue 7.00 47-22-05 Group Mailbox Message Notification options - Notification Number For the selected entry (1-5), use this option to set the telephone number (16 digits maximum) Message Notification will dial to notify the subscriber of new messages. Enter the number exactly as you want the system to dial it , but do not include a line access code (such as 9).

  • Page 108

    Issue 7.00 There are five separatelyprogrammed Message notification entries for each Group Mailbox. Entries 0 = Security code not required 1 = Security code required Default = 0 Operation To setup Cascade Notification: Access the All Message Notification Setting menu. Log onto Subscriber Mailbox >...

  • Page 109

    Issue 7.00 All Message Notifications Settings Menu ↓ Dial O(6)/Press “On” ↑ Dial O(6)/Press “Offf” All Message Notifications Settings Menu 2.1 Soft key Operation (3-Line Phone/Super Display Phone) On/OnTurn All Notifications on. Off/OffTurn All Notifications off. Dest/DestinationsProceed to notification Destination Selection Menu.

  • Page 110

    Issue 7.00 Menu. Dest3/Destination3Proceed to Notification Destination Selection 3 Menu. Dest4/Destination4Proceed to Notification Destination Selection 4 Menu. Dest5/Destination5Proceed to Notification Destination Selection 5 Menu. Back Go back to All Message Notifications Setting menu. 3.2 3.2 Key Operation Key 1Proceed to Phone Notification Destination 1 menu. Key 2Proceed to Phone Notification Destination 2 menu.

  • Page 111

    Issue 7.00 Key 2Go to destination[x] notification setting menus. Key 3Toggle destination[x] notifications on/off. Key #Go back to Notification Destination Selection menu. Message Notification Programming (Begin Hour) Message Notification Programming (End Hour) Message Notification Programming (Notification Type) Message Notification Programming (Number) Message Notification Programming (Security Code required) 9.1 Soft key Operation (3-Line Phone/Super Display Phone) Req/RequiredTurn "Security Code Required"...

  • Page 112

    Issue 7.00 Key 6Turn "Security Code Required" flag Off. Key *Keep current setting and proceed to Busy Attempt count menu. Key #Keep current setting and return to main Notification menu. Message Notification Programming (Busy Attempt count) 10.1Soft key Operation (3-Line Phone/Super Display Phone) Next/NextKeep current setting and proceed to RNA Attempt menu.

  • Page 113

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  • Page 114

    Issue 7.00 2 - 106 Features...

  • Page 115: Dial Action Table

    Issue 7.00 Dial Action Table Description The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. InMail provides 16 Dial Action Tables (32 from v8.00 software). The Dial Action Table is an integral part of the Automated Attendant.

  • Page 116

    Issue 7.00 The following block diagram shows the default InMail Automated Attendant configuration. DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox...

  • Page 117

    Issue 7.00 Dial Action Table Options The following table summarizes the Dial Action Table dial (key) actions and their associated features. Dial Action Table Key Action Summary Feature Action Description Reference Screened Transfer (1) Screened Allows an Automated Attendant caller to place a Screened Transfer to an Transfer on extension.

  • Page 118

    Issue 7.00 Programming Assign a Dial Action Table to each active Call Routing Mailbox. 47-08-01 Dial Action Table The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options to callers. The default Call Routing Mailboxes (1~8) use Dial Action Table 1. Customize the Dial Action Table options.

  • Page 119

    Issue 7.00 Set the time limit for dialing commands for the Automated Attendant caller. 47-08-03 Time Limit for Dialing Commands (Dialing Timeout) Enter the Time Limit for Dialing Commands interval (0~5 seconds). By default, the interval is 5 seconds. If the caller waits too long to dial: When the associated Dial Action Table has a Timeout action programmed, the caller routes to that destination.

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  • Page 121: Directory Dialing

    Issue 7.00 Directory Dialing Description Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach –...

  • Page 122

    Issue 7.00 Related Features Directory Dialing Mailbox A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. System Administrator Only the System Administrator can record the Directory Dialing Message. Programming Use a Routing Mailbox for Directory Dialing Set up the Directory Dialing Mailbox.

  • Page 123

    Issue 7.00 Set up Directory Lists to control which extensions Directory Dialing can access. 47-02-15 Directory List (Directory List) Select the Directory List to which the extension belongs. The entries are 1~8 (for lists 1~8), 0 (for no list), or * (for all lists). Directory Dialing to the extension can occur only if the list entry matches the setting in 47-15-02 Directory List Number to Use for the Directory Dialing Mailbox.

  • Page 124

    Issue 7.00 If the caller waits too long to dial, the Directory Dialing Message repeats. By default, Directory Dialing callers have 5 seconds to dial letters. Record a Directory Dialing Message. Operation on page 2-121. The Directory Dialing Message is the Instruction Menu for the Routing Mailbox programmed as a Directory Dialing Mailbox.

  • Page 125

    Issue 7.00 Enable callers to access Directory Dialing from a Dial Action Table action. Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing Mailbox. Dial Action Table on page 2-107 for more.

  • Page 126

    Issue 7.00 47-14-03 Extension Name Match (Name Match) Select the portion of the extension name on which the Directory Dialing Mailbox should route. Enter 0 for first; 1 for last. This option allows for dial- by-first-name and dial-by-last-name Directory Dialing. For example, if 47-01-16 Name Format is 0 and the name in 15-01-01 Extension Name is entered as first name followed by last name, enter 1 in this option to set up last name dialing.

  • Page 127

    Issue 7.00 47-14-05 Screened Transfer Timeout (Scrn Trf Timeout) Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries are 1~255 seconds or 0 for no recall. By default, the Screened Transfer Timeout interval is 15 seconds. To change the amount of time Directory Dialing callers have to dial letters: 47-14-06 Time Limit for Dialing Commands (Dialing Timeout)

  • Page 128

    Issue 7.00 Enable the Directory Dialing Mailbox to directly answer an outside call. Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory Dialing Mailbox. Answer Tables on page 2-47 for more. By default, Answer Table 1 routes to Routing Mailbox 000, which is a Call Routing Mailbox.

  • Page 129

    Issue 7.00 Operation Recording a Directory Dialing Message Log On to System Administrator’s mailbox. Access System Administrator options. (72) [Not applicable] I (4) Select Instruction Menus. [Instr] Enter the Directory Dialing Mailbox number. Listen to the current Directory Dialing Message (if any).

  • Page 130

    Issue 7.00 Dialing Options Available while Entering a Name The following table shows the dialing options available to the caller while they are entering a name into a Directory Dialing Mailbox. By default, the caller can dial the digits 2~9 to enter the name or dial # to return to the Automated Attendant.

  • Page 131

    Issue 7.00 Dialing Options Available for duplicate Employee Names If the name the caller enters is used by more than one employee, InMail lets the caller select the employee to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name matches, or dial 4 to hear additional name matches.

  • Page 132

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  • Page 133: Directory Dialing Mailbox

    Issue 7.00 Directory Dialing Mailbox Description A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. A Directory Dialing Mailbox is a Routing Mailbox set as a Directory. See Directory Dialing on page 2-113 for more on how to set up a Directory Dialing Mailbox. Related Features Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension by dialing...

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  • Page 135: Distribution List

    Issue 7.00 Distribution List Description A Distribution List is a list of extensions that will receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution Mailbox will be automatically sent to all the mailboxes in the list. Distribution List saves time when you need to send the same message to many co-workers.

  • Page 136

    Issue 7.00 Enter the destination extensions into the Distribution List: 47-17-01 Routing Mailbox Type (Mailbox Type) Enter the member extensions into the Distribution List (20 members maximum). You can also edit the Distribution List from a System Administrator Mailbox. Operation Recording and Sending a Message to a Distribution List To record and send a message to a Distribution List: Log onto the Subscriber Mailbox.

  • Page 137

    Issue 7.00 Editing a Distribution List and Recording a Name To edit a Distribution List and record a name: Log onto a System Administrator’s Mailbox. Select the System Administrator features. [Mgr] • Alternately dial SA (72). Select Distribution List editing. This is the Distribution List Menu. [DList] •...

  • Page 138

    Issue 7.00 Editing a Distribution List and Recording a Name (Continued) Select to accept the recorded name and go back [Done] to the Record Name Menu. • Alternately dial #. [Del] Select to erase the recorded name. [Del] • Alternately dial E (3). [Back] Select to exit to the Distribution List Menu.

  • Page 139: Email Notification

    Issue 7.00 Email Notification Receive an email notification when a new message is left in your mailbox. • Email Notification requires software version 03.10 or higher and a Memory Expansion Daughter Board . Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message.

  • Page 140

    Issue 7.00 Collecting the Email Notification Data In order for the installation site’s SV8100 to send email notifications, it must have a valid SMTP email account assigned. To save time during programming, use the following table to help collect the system’s email account information. The email account provider can supply this information.

  • Page 141

    Issue 7.00 An Explanation of the Message Sender (From) Field Like any other email client, Email Notification uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where: Name identifies the person that left the message.

  • Page 142

    Issue 7.00 Email from Intercom Caller with Programmed Name When a voice message is left from an extension with a programmed name, Outlook 2007 shows the following: Inbox From - The programmed name for the extension that left the message. Subject - The text “Voice Message from”...

  • Page 143

    Issue 7.00 Email from Intercom Caller without Extension Name When a voice message is left from an extension without a programmed name, Email Notification substitutes the extension number for the name. In this example, Outlook 2007 shows the following: Inbox From - The number of the extension that left the message.

  • Page 144

    Issue 7.00 Email from Outside Caller with Caller ID When a voice message is left by an outside caller and Caller ID was pro- vided, Outlook 2007 shows the following: Inbox From - Shows that the message is from an outside caller. Subject - The text “Voice Message from”...

  • Page 145

    Issue 7.00 Email from Outside Caller without Caller ID When a voice message is left by an outside caller and Caller ID was not pro- vided, Email Notification substitutes “Outside Caller” for the number. Outlook 2007 shows the following: Inbox From - Shows that the message is from an outside caller.

  • Page 146

    Issue 7.00 demonstrably also fetch their mail from the same place. Check with your email provider to see if this type of login is required Related Features None Programming Some Common SMTP Settings Common Email Notification SMTP Server Settings Provider Server Name and Account SMTP Port Encryption...

  • Page 147

    Issue 7.00 Setting Up the System SMTP Options Enable SMTP Email Delivery System Wide. 47-18-01: E SMTP NABLE Enter 1 to enable SMTP email delivery system-wide. By default, SMTP email delivery is disabled (0). 47-18-08: SMTP EM DDRESS Specify the email account that the SMTP server will use to process email sent from the SV8100 (e.g., yourname@emailserver.com).

  • Page 148

    Issue 7.00 47-18-04: SMTP E NCRYPTION Enter 0. - If encryption is disabled, all messaging is in plain text. By default, this option is disabled (0). Does the site’s SMTP email server require account authentication? If yes: 47-18-05: SMTP A UTHENTICATION To enable SMTP Authentication, enter 1 .

  • Page 149: Section 2 Requirements

    Issue 7.00 Setting Up POP3 Login Does the site’s SMTP email server require POP3 Login? If yes: 47-18-05: SMTP A UTHENTICATION To enable POP3 Authentication, enter 2 . By default, this option is disabled (0). 47-19-01: POP3 S ERVER Enter the name of the POP3 server that will handle email delivery for the installation site.

  • Page 150

    Issue 7.00 Setting Up the Subscriber Mailbox Options Should email notification occur for new voice mail messages left in the Subscriber Mailbox? If yes: 47-02-20: E NABLE MAIL Enter 1 (Yes). - The subscriber can also do this from their Mailbox Options Menu.

  • Page 151

    Issue 7.00 kept as new after a successful deleivery attempt. Only applies if the message is sent as an attachment and if v6.00 software or greater is installed. By default, this is set to No Change. If no: 47-06-18: E NABLE MAIL Enter 0 (No).

  • Page 152

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  • Page 153: Erasing All Messages

    Issue 7.00 Erasing All Messages Description The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator’s maintenance tool. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox.

  • Page 154

    Issue 7.00 Operation Erasing All Messages System-Wide Log On to System Administrator’s mailbox. Access System Administrator options. (72) [Not applicable] Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. Erase all Subscriber Mailbox messages. (32) [Msgs] Go back to System Administrator options.

  • Page 155: Exiting A Mailbox

    Issue 7.00 Exiting a Mailbox Description A Subscriber Mailbox user can exit their mailbox by dialing a code, pressing a soft key or by hanging up. After exiting, the subscriber can use their extension for normal call processing. Related Features Not applicable Programming No additional programming required.

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  • Page 157: External Transfer

    Issue 7.00 External Transfer Description External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial Action Table action as a UTRF to a Common Abbreviated Dialing bin (e.g., 813000 + Pause for common bin 000). When the Automated Attendant answers, the caller dials the digit and InMail automatically routes them to the outside number contained in the bin.

  • Page 158

    Issue 7.00 Program the Common Abbreviated Dialing bin for External Transfer. 13-04-01 Abbreviated Dialing Number and Name or Service Code 813 The bin should contain just the outside telephone number you want External Transfer to dial. Refer to the SV8100 Programming Manual for more. No common Abbreviated Dialing numbers are stored by default.

  • Page 159: Fax Detection

    Issue 7.00 Fax Detection Description The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax Detection enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone. If it detects the tone, it does an unscreened transfer of the call to the specified company fax machine.

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  • Page 161: Find Me Follow Me

    Issue 7.00 Find Me Follow Me Description Find-Me Follow-Me helps an Automated Attendant caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me destinations.

  • Page 162

    Issue 7.00 settings by the day of the week. Related Features Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

  • Page 163

    Issue 7.00 47-02-24: IntraMail Station Mailbox Options - All Find-Me Follow-Me Enabled 47-06-22: Group Subscriber Mailbox Options - All Find-Me Follow-Me Enabled Use these option to enable or disable Find-Me Follow-Me for the extension. If disabled, enabling the individual notification entries has no effect. 47-21-01: Station Mailbox Find-Me Follow-Me Options - Find-Me Follow-Me 47-23-01: Group Mailbox Find-Me Follow-Me Options - Find-Me Follow-Me For the selected entry (1-3), use this option to enable or disable Find-Me...

  • Page 164

    Issue 7.00 but do not include a line access code (such as 9). If the number you enter is extension number, it will be an Intercom call. Otherwise, it will be an outside call. (The system decides by referring its numbering plan.) There are three separately-programmed Find Me Follow Me entries for each Subscriber Mailbox.

  • Page 165

    Issue 7.00 Find-Me Follow-Me Setting menu. All Find-Me Follow-Me Setting menu ↓ Dial O(6) / Press "On" ↑ Dial O(6) / Press "Off" 2.1 Soft key Operation (3-Line Phone/Super Display Phone) On/On Turn All Find-Me Follow-Me on. Off/Off Turn All Find-Me Follow-Me off. Dest/Destinations Proceed to FMFM Destination Selection menu.

  • Page 166

    Issue 7.00 Key 2 Proceed to Phone Notification Destination 2 menu. Key 3 Proceed to Phone Notification Destination 3 menu. Key 9 Exit from mailbox. Key # Go back to All Find-Me Follow-Me Setting menu. Main Find-Me Follow-Me menu IntraMail plays a summary of your Find-Me Follow-Me settings. If phone number already exists ↓...

  • Page 167

    Issue 7.00 5.2 Key Operation Key 0-9 Set Begin Hour. Key * Keep current setting and proceed to End Hour menu. Key # Keep current setting and return to main FMFM menu. Message Notification Programming (End Hour) 6.1 Soft key Operation (3-Line Phone/Super Display Phone) Next Keep current setting and proceed to Number menu.

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  • Page 169: Flexible Answering Schedules

    Issue 7.00 Flexible Answering Schedules Description The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week. For example, a company can set up separate schedules for weekdays, evenings, weekends, and specific holidays.

  • Page 170

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  • Page 171: Flexible Call Routing

    Issue 7.00 Flexible Call Routing Description The Automated Attendant provides outside callers with a wide variety of dialing (routing) options, such as customized announcements. Use Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls. There are 3 components to Flexible Call Routing.

  • Page 172

    Issue 7.00 Programming Refer to Automated Attendant on page 2-65 for more on how to set up your Flexible Answering Schedules. Operation Not applicable 2 - 164 Features...

  • Page 173: Flexible Mailbox Numbering Plan

    Issue 7.00 Flexible Mailbox Numbering Plan Description Flexible Mailbox Numbering Plan allows you to customize site extension numbers and be assured that InMail adapts to the new configuration. When you change a port extension number, you can change the number of the mailbox assigned to that port to match.

  • Page 174

    Issue 7.00 Modify the Dial Action Tables to accommodate the new numbering. TRF Action - Screened Transfer (1) (TRF) on page 3-449. Refer to Optionally modify the active Dial Action Table actions for the new extension numbers. For example, to allow Automated Attendant callers to dial extension 5000, for digit 5: Change the Action to UTRF (2) or TRF (1).

  • Page 175

    Issue 7.00 Modify the Dial Action Tables to accommodate the new numbering. TRF Action - Screened Transfer (1) (TRF) on page 3-449. Refer to Make key 1 (digit 1) Action = UTRF (2) and Data = XX. Make key 11 (*) Action = REC1 (3) and Data = XX. Make key 12 (#) Action = LOGON (5) and Data = IXX.

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  • Page 177: Forced Unscreened Transfer

    Issue 7.00 Forced Unscreened Transfer Description A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers by enabling this option in the Mailbox user interface. Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming) as the call is ringing.

  • Page 178

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  • Page 179: Getting Recorded Help

    Issue 7.00 Getting Recorded Help Description If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the InMail voice prompts. Recorded Help provides the user with a built-in, interactive user’s guide. To get recorded help, the user dials 0.

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  • Page 181

    Issue 7.00 Go To A Mailbox Description An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.

  • Page 182

    Issue 7.00 Related Features Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Dial Action Table The GOTO action is a Dial Action Table option. Instruction Menu Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO action.

  • Page 183: Greeting

    Issue 7.00 Greeting Description A Subscriber Mailbox user can record a personalized greeting for his mailbox. After the greeting is recorded, callers hear a prerecorded personalized greeting rather than a default message. The recorded message can include the following: Subscriber name Personal message (such as “Hello - I am on vacation this week”) Instructions on leaving a message or using other mailbox options Next Call Routing Mailbox options, if available...

  • Page 184

    Issue 7.00 Multiple Greetings In systems with Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make any one of the three active. When a caller leaves a message in the subscriber’s mailbox, they hear the active greeting. This allows the subscriber, for example, to record separate greetings for work hours, after work, and during vacation.

  • Page 185

    Issue 7.00 Programming Set the maximum length of Subscribe Mailbox greetings. 47-01-03 Subscriber Message Length (Subs Msg Length) Set the maximum length of Subscriber Mailbox greetings (1-4095 seconds). This option also sets the maximum length of recorded messages for the following: Subscriber Mailbox users dialing RS to record and send a message.

  • Page 186

    Issue 7.00 To log into any valid Subscriber Mailbox, enter IXXX in the corresponding Number option. For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and IXXX for the corresponding Number.

  • Page 187

    Issue 7.00 Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb (Continued) Change Auto Attendant Do Not Disturb. Turn Auto Attendant Do Not Disturb off or on. [Auto-attendant Dnd: On] [Auto-attendant Dnd: Off] Go back to mailbox Main Menu. [Exit] Plays Help message.

  • Page 188

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  • Page 189: Group (shared) Mailbox

    Issue 7.00 Group (Shared) Mailbox Description Department/Ring Group Mailbox Group (Shared) Mailbox A Group Mailbox is a Department Group Mailbox shared by a group of co- workers. It is normally a Subscriber Mailbox. If a caller leaves a message at any extension within the group that shares the mailbox, the system stores the message in the shared Group Mailbox.

  • Page 190

    Issue 7.00 UCD Group Mailbox If a UCD Group is set to overflow to voice mail, an unanswered call into the group is picked up by the UCD Group Mailbox. The UCD Group Mailbox can be a Subscriber Mailbox (to allow the caller to leave a message) or a Routing Mailbox (to provide additional dialing options or an announcement).

  • Page 191

    Issue 7.00 Remote Logon at an extension assigned to the Group mailbox hears, “That mailbox does not exist.” They then return to the Automated Attendant. Programming Assign extensions to the Department Group. 11-07-01 Department Group Pilot Numbers Assigns pilot numbers for Department Group. By default, this entry is 0 (no pilot number assigned).

  • Page 192

    Issue 7.00 47-03-02 Group Mailbox Number The Group Mailbox Number is the same as the Department Group master (pilot) number. Use this option to select the Department Group master (pilot) number associated with the Group Mailbox you are programming. By default, Department Group Mailbox Numbers are not assigned. Be aware that mailboxes beginning with a leading digit of either 0, * and # are not supported.

  • Page 193

    Issue 7.00 47-08 Call Routing Mailbox Options 47-09 Announcement Mailbox Options Set up the Subscriber Mailbox options for the Department Group Mailbox. For Auto Attendant Direct to Voice Mail: 47-06-07 Auto Attendant Direct to Voice Mail Enable (Yes) or disable (No) Auto Attendant Direct to Voice Mail for the Group Mailbox.

  • Page 194

    Issue 7.00 47-06-01 Number of Messages Set the maximum number of messages (1~99) that can be left in the Group Mailbox. By default, this option is 20. 47-06-06 Message Waiting Lamp Enable (Yes) Message Waiting lamping at the extensions sharing the Group Mailbox.

  • Page 195

    Issue 7.00 Operation Refer to the following features for operation of the specific Group Mailbox type: Announcement Mailbox Routing Mailbox Directory Dialing Subscriber Mailbox InMail System Guide 2 - 187...

  • Page 196

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  • Page 197: Guest Mailbox

    Issue 7.00 Guest Mailbox Description An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mailbox is a Subscriber Mailbox that does not have an extension associated with it. It is instead associated with a virtual extension. A Guest Mailbox has many of the InMail features of a Subscriber Mailbox.

  • Page 198

    Issue 7.00 Make Call A Make Call callback to a Guest Mailbox is helpful only if an extension has a Call Coverage key for the virtual extension associated with the Guest Mailbox. Otherwise, the callback cannot be answered. A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox. Main Menu The Main Menu provides assess to the features available to a Guest Mailbox.

  • Page 199

    Issue 7.00 Programming Set up a virtual extension for the Guest Mailbox. 11-04-01 Virtual Extension Numbering Assign an unused extension number to an available virtual station port. For example, assign extension 400 to virtual station port 1. Activate an unused mailbox for the virtual extension. 47-02-01 Mailbox Active (Mailbox Active) Enter 1 to activate a mailbox for the virtual station port.

  • Page 200

    Issue 7.00 Transferring your call to a Guest Mailbox To transfer your active call to a coworker’s mailbox: Press Hold. Press Message. Dial the Guest Mailbox number. Press Speaker to hang up. To transfer a call to a coworker’s mailbox from a single line telephone, use the following procedure: Hookflash + Dial 717 + Dial the coworker’s mailbox + Hang up.

  • Page 201

    Issue 7.00 Hang Up Description Hang Up is an Automated Attendant option that immediately hangs up the outside call. When setting up a Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller hearing the standard error message). You might also want to use the Hang Up action as the Timeout destination for callers that wait too long to dial after the Automated Attendant answers.

  • Page 202

    Issue 7.00 2 - 194 Features...

  • Page 203: Hotel Motel

    Issue 7.00 Hotel Motel Description Hotel integration allows the VM8000 InMail to be used in a hotel environment. In addition to other InMail features, it provides basic integration when used in conjunction with an external PMS Application or dial access codes from the front desk extension.The table below shows the supported hotel messages and what if any action is taken for a subscriber mailbox.

  • Page 204

    Issue 7.00 Related Features Mailboxes Programming 40-07-01 Voice prompt Language Assignment for VRS This sets the default language for the system. This is the language a mailbox will be set to when a room is checked in. Entries Any valid language 1-23 Default = 2 (UK English) 42-02-01 Hotel/Motel Telephone Setup - Hotel Mode...

  • Page 205

    Issue 7.00 Dial the extension number of the room you want to check in. You hear confirmation tone. Hang up. Check-Out To set a room as checked out from the front desk phone. Check-out can also be set from the PMS system. Lift the handset.

  • Page 206

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  • Page 207: Inmail Upload Download Audio

    Issue 7.00 InMail Upload Download Audio Description The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1MB in size, recorded on a PC or professionally, to any valid mailbox in the system. It also allows users to listen to, download and/or delete voice mail messages from callers.

  • Page 208

    Issue 7.00 Below is the page layout diagram for the two different User Pro login IDs: UA Home Page Telephone Setting VM messages VRS messages ? Individual Extension? and Greetings (All mailboxes) UB Home Page Feature Setup One Touch Key Function Key Virtual Assignment...

  • Page 209

    Issue 7.00 Day (01~31) Hour (00~23) Minute (00~59) Second (00~59) Service Conditions VRS and InMail messages are recorded in an ADPCM format which may not be easily opened on the support PC. It is not possible to upload/download/delete multiple files simultaneously. The mailbox will be inaccessible from the telephone under these conditions: Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro.

  • Page 210: Troubleshooting

    Issue 7.00 The User Pro message page does not refresh automatically, to see new messages the page must be refreshed. For instance if a new message is received via regular operation on the system while a user is viewing the upload/ download screen.

  • Page 211

    Issue 7.00 Error Message Cause The file is being used by When the file selected for deletion is being another session. Please try used by another session. again later. The selected file has already When the file selected for deletion has been deleted.

  • Page 212

    Issue 7.00 Listening to Voice Mail Messages Using User Admin Mode (UA) All messages stored on the VM8000 InMail can be accessed via the Mailbox User Mode for playback, or deletion. To log in, open an Internet browser and enter the IP of the SV8100 LAN port in the address line.

  • Page 213

    Issue 7.00 At the main menu, click on the InMail Audio Up/Down Load icon. InMail System Guide 2 - 205...

  • Page 214

    Issue 7.00 Choose the extension number to be changed, and make sure Audio Data is set to Incoming Messages. The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the first message, message 2 is the second message, etc.

  • Page 215

    Issue 7.00 To listen to a message: To the right of the message you want to hear, click on the download icon. Depending on the settings of your browser, you may get a security prompt. Click on the menu and choose to allow the file to download. Depending on the Windows configuration, you may be prompted again to either Open or Save the message.

  • Page 216

    Issue 7.00 Listening to Voice Mail Messages Using Mailbox User Mode (UB) To log in, open an Internet browser and enter the IP of the SV8100 LAN port in the address line. At default the IP Address is 192.168.0.10. At the login screen enter username = “The Extension Number” and password = 1111.

  • Page 217

    Issue 7.00 The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the first message, Message 2 is the second message, etc. To delete a message: click on the red X icon to the right of the appropriate message. InMail System Guide 2 - 209...

  • Page 218

    Issue 7.00 To listen to a message: To the right of the message you want to hear, click on the download icon. Depending on the settings of your browser, you may get a security prompt. Click on the menu and choose to allow the file to download. Depending on the Windows configuration, you may be prompted again to either Open or Save the message.

  • Page 219

    Issue 7.00 Changing Mailbox Greetings using User Admin Mode (UA) Audio files up to 1MB may be uploaded to the VM8000 InMail for any mailbox greeting. In order for uploaded greetings to properly play on the VM8000 InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail.

  • Page 220

    Issue 7.00 At the main menu, click on the InMail Audio Up/Down Load icon. 2 - 212 Features...

  • Page 221

    Issue 7.00 Choose the extension number to be changed, and make sure Audio Data is set to Outgoing Messages. The greeting numbers correspond to the same greeting number when accessed via the telephone. Greeting 1 is GR1, Greeting 2 is GR2 and Greeting 3 is GR3. Greeting 7 is the paging greeting used with the Park and Page feature.

  • Page 222

    Issue 7.00 To delete a greeting: Click on the red X icon to the right of the appropriate greeting. To upload a greeting: Under message number, enter the greeting number you want replaced on the VM. 2 - 214 Features...

  • Page 223

    Issue 7.00 Browse to find the location on the PC where the greeting file is stored. Click on the upload icon to the right of the selected file name. Depending on the file size and LAN connection, it may take several minutes to upload the greeting.

  • Page 224

    Issue 7.00 Changing Mailbox Greetings using Mailbox User Mode (UB) Audio files up to 1MB may be uploaded to the VM8000 InMail for any mailbox greeting. In order for uploaded greetings to properly play on the VM8000 InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail.

  • Page 225

    Issue 7.00 The main menu will display. Click on the InMail Audio Up/Down Load icon. At the main menu, click on the InMail Audio Up/Down Load icon. InMail System Guide 2 - 217...

  • Page 226

    Issue 7.00 The greeting numbers correspond to the same greeting number when accessed via the telephone. Greeting 1 is GR1, Greeting 2 is GR2 and Greeting 3 is GR3. Greeting 7 is the paging greeting used with the Park and Page feature. 2 - 218 Features...

  • Page 227

    Issue 7.00 To delete a greeting: Click on the red X icon to the right of the appropriate greeting. To upload a greeting: Under message number, enter the greeting number you want replaced on the VM. InMail System Guide 2 - 219...

  • Page 228

    Issue 7.00 Browse to find the location on the PC where the greeting file is stored. Click on the upload icon to the right of the selected file name. Depending on the file size and LAN connection, it may take several minutes to upload the greeting.

  • Page 229

    Issue 7.00 The uploaded greeting will appear in the assigned location. InMail System Guide 2 - 221...

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  • Page 231: Instruction Menu

    Issue 7.00 Instruction Menu Description The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with the active Call Routing Mailbox.

  • Page 232

    Issue 7.00 Operation Recording an Instruction Menu for a Call Routing Mailbox Log On to System Administrator’s mailbox. (72) Access System Administrator options. [Not applicable] Select Instruction Menus. [Instr] Enter the Call Routing Mailbox number. Listen to the current Instruction Menu (if any). [Lstn] Exit listen mode.

  • Page 233: Language Settings

    Issue 7.00 Language Settings Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user's phone or another specified telephones display and InMail language if allowed in system programming.

  • Page 234

    Issue 7.00 09 (German) 10 (Madrid Spanish) 11 (Norwegian) 12 (Parisian French) 13 (Brazilian Portuguese) 14 (Japanese) 15 (Mandarin Chinese) 16 (Korean) 17 (Iberian Portuguese) 18 (Greek) 19 (Danish) 20 (Swedish) 21 (Thai) 22 (Taiwan) 23 (Flemish) 24 (Turkish) Related Features Group Mailboxes Guide to Feature Programming 11-11-13...

  • Page 235

    Issue 7.00 20-13-53 Class of Service Setup - Language Selection for specific extension Define whether class of service user is allowed to set language for other extension. Options are: 0=disabled 1=enabled Default = 0 (disabled) LanguageSetting Operation From an Idle Display Phone: Down Press down arrow Prog...

  • Page 236

    Issue 7.00 LanguageSetting Operation (Continued) To change your own spoken mailbox language, press Own softkey Change Select desired Lang language, press down arrow to advance to the next page. Press Softkey for desired language. Press Speaker to exit Other To change another spoken mailbox language, press Other Softkey Ext #...

  • Page 237: Leaving A Message

    Issue 7.00 Leaving a Message Description An extension user or outside caller can leave a voice message in a coworker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communicate with coworkers that avoids post-it notes, message pads, and unnecessary email.

  • Page 238

    Issue 7.00 Dialing Options While Leaving a Message Action 47-02-14 Next Call 47-02-13 Dialing Digit Routing Mailbox Option Dialed Trunk Call Intercom Call Undefined Caller hears, “That is an invalid entry,” and the greeting repeats. InMail hangs up. Caller skips greeting and can immediately start recording.

  • Page 239

    Issue 7.00 Programming No additional programming required. Operation Leaving a Message for a Coworker To leave a message in the mailbox of an unanswered extension: Press Message. Leave message and hang up. Leave message and dial # . Dialing sends the message and hangs up. Leaving a Message from Outside the Company To leave a message in a mailbox: Leave message and hang up.

  • Page 240

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  • Page 241: Listening To Messages

    Issue 7.00 Listening to Messages Description While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. The listening options let you quickly and efficiently manage your voice mail messages, respond to the message sender, or forward the message to a coworker for additional handling.

  • Page 242

    Issue 7.00 Notes: If a subscriber’s mailbox is set to Auto Save messages, InMail saves partially listened-to messages but does not relamp the keyset for those messages. For example: A subscriber with new messages calls his mailbox. The subscriber presses L to listen to a portion of each message and then exits his mailbox.

  • Page 243

    Issue 7.00 Programming Set the Message Backup/Go Ahead Time. 47-01-05 Message Backup/Go Ahead Time (Msg Bkup/Adv Time) This interval sets how far InMail backs up (1~60 seconds) when a mailbox user dials B while recording or listening to their messages. This interval also sets how far InMail jumps ahead (1~60 seconds) when a user dials G while listening to messages.

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  • Page 245: Live Record

    Issue 7.00 Live Record Description Live Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Live Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions).

  • Page 246

    Issue 7.00 Enable or disable the Live Record beep. 47-02-07 Recording Conversation Beep (Rec Conv Beep) Enable (1) the Live Record beep. By default, the beep is enabled (1). 45-01-06 Record tone Alert Tone Interval Optionally set the repeat interval (0~64800 seconds) for the additional Live Record beep provided by the telephone system.

  • Page 247: Log On To Voice Mail

    Issue 7.00 Log On to Voice Mail Description A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox.

  • Page 248

    Issue 7.00 should enable a Security Code for their mailbox to prevent unauthorized logons. Related Features Automated Attendant The Automated Attendant allows Subscriber Mailbox users to log into their mailboxes. Greeting After remotely logging on to their mailbox, a subscriber mailbox user can remotely record their greeting.

  • Page 249

    Issue 7.00 corresponding Number option. The key you choose must represent the first digit in the Subscriber Mailbox numbers. For example, to allow callers to log on to mailboxes 101~199, for key 3 enter LOGON for the Action and XXX for the corresponding Number. To enter an X, press LK2.

  • Page 250

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  • Page 251: Mailbox Announcement Message

    Issue 7.00 Mailbox Announcement Message Description The Mailbox Announcement Message is a message, recorded by the System Administrator, that plays to each subscriber when they log onto their mailbox. The message will play at each log on until it expires, is deleted, or made inactive by the System Administrator.

  • Page 252

    Issue 7.00 Operation Recording a Mailbox Announcement Message To record a Mailbox Announcement Message: Log onto System Administrator’s Mailbox. [System Admin] Select the System Administrator Menu. [Mgr] • Alternately dial SA (72). [MboxAn] Select to go to the Mailbox Announcement Message Menu. •...

  • Page 253

    Issue 7.00 Recording a Mailbox Announcement Message (Continued) [Erase] Select to erase the Mailbox Announcement Message. • Alternately dial E (3). [Exit] Select to go back to the System Administrator Menu. • Alternately dial #. Listening to a Mailbox Announcement Message To listen to a Mailbox Announcement Message: Log onto Subscriber Mailbox.

  • Page 254

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  • Page 255: Mailbox Name

    Issue 7.00 Mailbox Name Description A caller leaving a message in a Subscriber Mailbox can hear the mailbox’s prerecorded name instead of the mailbox number. The prerecorded Mailbox Name gives the subscriber’s mailbox that personal touch. Prior to leaving a message, callers hear the name instead of the default “extension xxx”...

  • Page 256

    Issue 7.00 Recording Your Mailbox Name Pause or restart recording. [Resume] [Pause] Erase recording. [Cncl] Exit recording mode. [Done] Erase the currently recorded name. [Erase] Go back to the Mailbox Main Menu. [Exit] Plays Help message. 2 - 248 Features...

  • Page 257

    Issue 7.00 Recording or Erasing Co-worker’s Names from a System Administrator’s Mailbox Log On to System Administrator’s Mailbox. Access System Administrator options. (72) [Not applicable] Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. Erase the mailbox name.

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  • Page 259: Mailbox Options Menu

    Issue 7.00 Mailbox Options Menu Description The Mailbox Options Menu is a sub-menu of a subscriber’s Main Menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. The chart below summarizes these options. Auto Time Stamp helps if the subscriber needs to know the time and date of each message they receive without taking any extra steps.

  • Page 260

    Issue 7.00 Operation Accessing the Mailbox Options Menu Log On to Subscriber Mailbox. Access the Mailbox Options Menu. (67) [Not applicable] Plays Help message. 2 - 252 Features...

  • Page 261: Mailbox Security Code Delete

    Issue 7.00 Mailbox Security Code Delete Description The System Administrator can delete the security code for any Subscriber Mailbox. This effectively unlocks the mailbox. If mailbox security is not necessary, deleting a mailbox security code speeds up mailbox log on. Without a security code, the subscriber just presses their Message key to immediately log on to their mailbox.

  • Page 262

    Issue 7.00 Operation Deleting a Mailbox Security Code Log On to System Administrator’s Mailbox. Access System Administrator options. (72) [Not applicable] Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. S (7) Erase the mailbox Security Code.

  • Page 263: Main Menu

    Issue 7.00 Main Menu Description After a Subscriber Mailbox user logs into their mailbox, InMail provides them with the Main Menu of options. The Main Menu provides quick access to the most commonly used mailbox features in a central location. It includes listening and recording options, as well as additional selections for recording mailbox names and greetings.

  • Page 264

    Issue 7.00 Related Features See the Mailbox Main Menu chart above. Programming No additional programming required. Operation Accessing the Mailbox Main Menu Log On to Subscriber Mailbox. You automatically go to the mailbox Main Menu. Plays Help message which summarizes the Main Menu options. Mailbox Main Menu on page 2-255 for the Main Menu options.

  • Page 265: Make Call

    Issue 7.00 Make Call Description Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to return the call without knowing their caller’s phone number. Make Call automates returning messages since you don’t have to dial the message sender’s telephone number.

  • Page 266

    Issue 7.00 By default, a trunk’s ability to receive Caller ID data is disabled (0). 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail Enter 1 (Yes) to enable this option. By default, this option is disabled. 20-09-02 Class of Service Options (Incoming Call Service) - Caller ID Display Enter 1 (Yes) to enable the Caller ID display at an extension.

  • Page 267

    Issue 7.00 Operation Using Make Call from your Mailbox Log On to Subscriber Mailbox. Listen to the message for which you want to make a return call. [Lstn] Dial this code while listening to the message you want to return. (62) [Not applicable] Make Call automatically places a return call to the co-worker that left you the...

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  • Page 269: Message Count Display

    Issue 7.00 Message Count Display Description The telephone display provides interactive status updates for the subscriber’s mailbox. When initially logged on to the mailbox, the telephone display shows the number of new and saved messages. The message count automatically updates as the subscriber receives new messages and processes older messages.

  • Page 270

    Issue 7.00 Pressing Message a second time either calls Voice Mail or returns the Message Waiting call, depending on which count is displayed. Related Features Not applicable Programming Optionally assign an extension’s MSG key as a Message key. 15-01-26 Message Key Operation Mode Enter 0 to optionally assign the Message key as a Message Waiting key.

  • Page 271: Message Delete

    Issue 7.00 Message Delete Description A Subscriber Mailbox user can delete any message left in their mailbox. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and save messages that contain essential information.

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  • Page 273: Message Forward

    Issue 7.00 Message Forward Description A Subscriber Mailbox user can forward a message in their mailbox to a coworker or coworkers. Forwarding is helpful when a subscriber receives a message with which a coworker can assist them. Rather than sending a new message, the subscriber can just forward the message with which they need help.

  • Page 274

    Issue 7.00 Operation Forwarding a Message Log On to Subscriber Mailbox. Access the Message Listen mode (to listen to the message that you want to forward). [Lstn] Access the Message Forward Menu. (63) [Not applicable] Enter the number of the mailbox to which you want to forward the message.

  • Page 275: Message Length

    Issue 7.00 Message Length Description You can set the maximum length of a message that can be left in a Subscriber Mailbox. When a caller tries to leave a message that exceeds the limit, they hear, “You have reached the recording limit.” InMail sends the portion of the message that fits within the allowed Message Length and hangs up.

  • Page 276

    Issue 7.00 47-01-04 Non-Subscriber Message Length (Mbox Msg Length) This option sets the maximum length (1~4095 seconds) of recorded messages for: Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox. Outside callers transferred by an extension user to a Subscriber Mailbox. By default, these types of messages are 120 seconds long maximum.

  • Page 277: Message Listen Mode

    Issue 7.00 Message Listen Mode Description After logging on to their mailbox, the subscriber can select the category of messages they want to hear. Then they can listen to just new messages, just saved messages, or all messages. Message Listen Mode lets the subscriber customize their mailbox to initially play just the list of messages they want to hear.

  • Page 278

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  • Page 279: Message Notification

    Issue 7.00 Message Notification Description Once activated by the Subscriber Mailbox user, Message Notification dials a telephone number to let the user know when there are new messages in their mailbox. With Message Notification, a subscriber who is out of the office does not have to keep calling their mailbox remotely to find out if they have new messages.

  • Page 280

    Issue 7.00 the call. Note that the recipient can skip the announcement by dialing 1 to log on to their mailbox after answering the callout – without saying “Hello.” The notification is to a system extension. After the recipient logs on to the mailbox, the notification is considered acknowledged and does not reoccur until the subscriber receives new messages.

  • Page 281

    Issue 7.00 47-01-14 Number of Callout Attempts (Notify Call Attmpt) Set how many times (1~99 attempts) InMail retries an incomplete Message Notification callout. This total includes unacknowledged callouts, callouts to a busy destination, and callouts to an unanswered destination. This option applies to pager and non-pager callouts.

  • Page 282

    Issue 7.00 47-01-12 Wait Between RNA Non-Pager Callout Attempts (Notify RNA Intvl) Set how long InMail will wait (1~255 minutes), after it dials an unanswered non-pager callout destination, before retrying the callout number. The default setting for this option is 30 minutes. There are three types of unanswered non-pager callouts: If the callout rings the destination longer than the 47-01-13 Wait for Answer Non-Pager Callout Attempts option.

  • Page 283

    Issue 7.00 2 = pager 47-20-05 Notification Number (Index 1~5) For the selected entry for the subscriber mailbox, use this option to set the telephone number (16 digits maximum). Enter the number exactly as you wish the system to dial it but do not include a dial access code (such as 9). If the number matches an extension number it will be an intercom call, otherwise it will be an outside call.

  • Page 284

    Issue 7.00 47-22-04 Notification Type (Index 1~5) Enter the notification type for this index. For the selected entry for the group mailbox set as subsciber, choose voice when the entry is for a regular office, home or mobile telephone 0 = undefined 1 = voice 2 = pager 47-22-05...

  • Page 285

    Issue 7.00 Operation Setting Up Message Notification Log On to Subscriber Mailbox. Access the Mailbox Options menu. (67) [Not applicable] Access the Message Notification Options Menu. [Notif] InMail plays a summary of your Message Notification settings. The your telephone display shows your current notification settings (see sample below).

  • Page 286

    Issue 7.00 Setting Up Message Notification (Continued) Skip this option without changing your entry. [Next] Back up to the previous level without changing your entry. [Exit] When you see: Notify Via The notification destination is a telephone number. [Num] The notification destination is a digital pager (not supported).

  • Page 287

    Issue 7.00 Answering a Message Notification Callout to a Telephone To answer a Message Notification to a telephone: Answer the callout at the programmed destination. If InMail does not hear your voice (or you do not speak), go to the next step and dial 1 to proceed.

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  • Page 289: Message Playback Direction

    Issue 7.00 Message Playback Direction Description When a user dials (5) after logging on to their mailbox, InMail plays their messages in either LIFO (last-in-first-out) or FIFO (first-in-first-out) order. Since Message Playback Direction lets a subscriber listen to messages in the order they find most helpful, check with them to find out how they want this option set.

  • Page 290

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  • Page 291: Message Playback Options

    Issue 7.00 Message Playback Options Message Playback Options • Message Auto Play & Mark Message As New require a minimum of v6.00 software and V6.00 Enhancement lecense (Code 0035) Description With v6.00 software, when a user first logs into their mailbox they can be given the option to have their messages automatically played to them without having to manually start playback (press 5).

  • Page 292

    Issue 7.00 Operation Mark Message As New Log On to Subscriber Mailbox. L (5) Listen to your messages. [Lstn] Listen to complete message. Mark as new. (66) [New] In order to find the ‘New’ softkey it may be necessary to press the ‘More’...

  • Page 293: Message Record

    Issue 7.00 Message Record Description Record and Send a Message on page 2-317. Related Features Record and Send a Message on page 2-317. Programming Record and Send a Message on page 2-317. Operation Record and Send a Message on page 2-317.

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  • Page 295: Message Reply

    Issue 7.00 Message Reply Description A Subscriber Mailbox user can reply to a message from a coworker by dialing RE, without knowing the caller’s extension or mailbox number. Message Reply saves the subscriber valuable time since they don’t need to know the sender’s extension number or send a separate message to respond.

  • Page 296

    Issue 7.00 Message Reply Pause or restart recording. [Resume] [Pause] Erase recording. [Cncl] End the recording. [Done] Back up and re-enter the mailbox number. [MBOX] [Exit] Exit without recording and go back to the Message Listen menu. Exit and go back to the mailbox Main Menu. [Exit] Plays Help message 2 - 288...

  • Page 297: Message Storage Limit

    Issue 7.00 Message Storage Limit Description Message Storage Limit sets how many messages can be left in a Subscriber Mailbox. Message Storage Limit is another invaluable tool for managing InMail’s voice message storage space. To conserve storage space and make it available for new messages, decrease the Message Storage Limit.

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  • Page 299: Message Waiting Lamp

    Issue 7.00 Message Waiting Lamp Description An extension’s Message Waiting (MSG) lamp flashes on the telephone to indicate that the user has new messages waiting in their mailbox. After InMail is properly installed and programmed, telephone Message Waiting Lamp operation is automatic. The lamp flashes fast when new messages are in the extension user’s mailbox.

  • Page 300

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  • Page 301: Multiple Company Greetings

    Issue 7.00 Multiple Company Greetings Description The Automated Attendant can answer each individual trunk (outside line) with a unique greeting and unique set of dialing options. Since there are a total of 8 Answer Tables, this allows up to 8 companies or departments to share a single InMail. Callers to each company hear the company greeting (Instruction Menu) and can dial options that may be only available to that specific company.

  • Page 302

    Issue 7.00 Programming Assign an Answer Table to each trunk. 47-10-01 Answer Table Assignment (Answer Table) Assign an Answer Table (1~8) to each trunk that the Automated Attendant should answer. By default, all trunks are assigned to Answer Table 1. See the following features for more: Answer Tables on page 2-47.

  • Page 303: Next Call Routing Mailbox

    Issue 7.00 Next Call Routing Mailbox Description The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Subscriber Mailbox recorded, or the default greeting. It also provides additional dialing options to callers routed to an Announcement Mailbox. Next Call Routing Mailbox lets the caller choose how InMail should handle their call.

  • Page 304

    Issue 7.00 Dialing Options while Listening to a Subscriber Mailbox Greeting 47-02-14 Next Action Call 47-02-13 Digit Routing Dialing Option Dialed Trunk Call Intercom Call Mailbox Undefined Caller hears, “That is an invalid entry,” and the greeting repeats. InMail hangs up. Caller skips greeting and can immediately start recording.

  • Page 305

    Issue 7.00 Logging On to a Subscriber Mailbox while Listening to the Greeting A subscriber who wishes to log on to their mailbox while listening to their greeting must have the option set in their Next Call Routing Mailbox. To allow this ability, for example: Program the Next Call Routing Mailbox # digit as LOGON to IXXX.

  • Page 306

    Issue 7.00 Direct Announcement Mailbox Routing (If the outside caller routes directly to the Announcement Mailbox) 47-09-01 Next 47-09-02 47-09-03 Call Repeat Hang Up Action Routing Count After Mailbox Undefined 0 (No repeats) If the caller doesn’t dial, after the 0 = None announcement InMail hangs up.

  • Page 307

    Issue 7.00 Routed Announcement Mailbox Routing (If outside caller routes to Announcement Mailbox from Call Routing Mailbox) 47-09-01 47-09-02 47-09-03 Next Call Repeat Hang Up Action Routing Count After Mailbox Undefined 0 (No repeats) If the caller doesn’t dial, after the announcement the caller goes back to 0 = None the initial Call Routing Mailbox.

  • Page 308

    Issue 7.00 Routed Announcement Mailbox Routing (Continued) (If outside caller routes to Announcement Mailbox from Call Routing Mailbox) 47-09-01 47-09-02 47-09-03 Next Call Repeat Hang Up Action Routing Count After Mailbox 1~32 (valid x (x number of If caller doesn’t dial, they hear the announcement x number of times and Call Routing repeats)

  • Page 309

    Issue 7.00 Programming Announcement Mailboxes Assign the Next Call Routing Mailbox for the Announcement Mailbox (if required). 47-09-01 Next Call Routing Mailbox (Next CR Mbox) Specify the Routing Mailbox (1~32) to which the caller should route after hearing the Announcement Mailbox message. By default, this option is 0 (Undefined).

  • Page 310

    Issue 7.00 2 - 302 Features...

  • Page 311

    Issue 7.00 Park and Page/Auto Attendant Direct to Voice Mail Park and Page When an outside call can’t go through, Park and Page automatically parks the call and pages the extension user. Automated Attendant Direct to Voice Mail • Calls from the Automated Attendant can go directly to your mailbox without ringing your extension. Description Park and Page Park and Page can automatically Park a call at an extension and Page the user with a...

  • Page 312: Default Setting

    Issue 7.00 Automated Attendant Direct to Voice Mail (DVM) When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all calls from the Automated Attendant go directly to the subscriber’s mailbox. The extension does not ring for Automated Attendant calls. The caller hears the mailbox greeting and can leave a message, but unlike Park and Page is not normally offered any other routing options.

  • Page 313

    Issue 7.00 Enable Park and Page. 47-02-17: E NABLE AGING Enter 1 (Yes). - This option is the same as the Mailbox Options: Call Options: Page user setting. The setting you make in this option overrides the Mailbox Options setting and visa-versa. By default, this option is disabled.

  • Page 314

    Issue 7.00 - This option is the same as the Mailbox Options: Call Options: Direct to V-Mail user setting. The setting you make in this option overrides the Mailbox Options setting and visa-versa. By default, this option is 0 (No). If no: 47-02-09: A TTENDANT...

  • Page 315

    Issue 7.00 Park and Page (Call Handling) For Automated Attendant Unscreened (UTRF) and Screened (STRF) Transfers 47-02-17: Enable 47-02-18: Paging 47-02-09: Auto Att Result Park and Page Option Direct to VM 1 (Yes) 1 (IMM) 1 (Yes) Caller immediately hears greeting and can leave a message.

  • Page 316

    Issue 7.00 For a Department Group Mailbox: If yes: Make sure Park and Page is enabled. 47-06-16: P AGING PTION Enter 1 (Immediate). By default, this option is 0 (RNA). If no: 47-06-16: P AGING PTION Enter 0 (RNA). - The call behaves like any other outside call transferred to the subscriber’s mailbox.

  • Page 317

    Issue 7.00 In these instructions: Recording your Paging Message [Super Display Soft Key] [Keyset Soft Key] [Record] Select to record the Paging Message. [Rec] Alternately dial R (7). [Pause] Select to pause recording. [Pause] • Alternately dial * . [Resume Select to resume recording (if paused).

  • Page 318

    Issue 7.00 2 - 310 Features...

  • Page 319: Programming Voice Mail

    Issue 7.00 Programming Voice Mail Description You can program (customize) InMail using the PCPro and WebPro programming applications. You can also do limited programming from the System Administrator’s mailbox. Figure 2-1 PCPro and WebPro Login Screens InMail System Guide 2 - 311...

  • Page 320

    Issue 7.00 Related Features System Administrator The System Administrator can do limited InMail programming, such as recording Automated Attendant announcements, recording mailbox names, and deleting messages from mailboxes. Programming See Description at the beginning of this feature. Operation See Description at the beginning of this feature. 2 - 312 Features...

  • Page 321: Quick Message

    Issue 7.00 Quick Message Description Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally *) followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is enabled by default, it is an efficient way for experienced Automated Attendant callers to leave messages.

  • Page 322

    Issue 7.00 Programming Optionally set up a Quick Message with Greeting (REC1) Action. 47-13-01 Dial Action Tables: REC1 Action - Quick Message With Greeting (3) (REC1) To have the caller leave a Quick Message at a specific extension, the corresponding Number option should be the extension number. To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Number option should be IXXX.

  • Page 323

    Issue 7.00 Operation Leaving a Quick Message To leave a Quick Message after the Automated Attendant answers: Dial * . Dial the Subscriber Mailbox number. Leave message and hang up. - OR - Leave message and dial # . Dialing # may provide you with additional dialing options. This depends on how the called mailbox’s Next Call Routing Mailbox is set up.

  • Page 324

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  • Page 325: Record And Send A Message

    Issue 7.00 Record and Send a Message Description A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record and Send a Message is the heart of the InMail voice messaging system. It allows coworkers to efficiently stay in touch and exchange essential information without relying on message slips, memos, or email.

  • Page 326

    Issue 7.00 Operation Record and Send a Message Log On to Subscriber Mailbox. Record and send a message. (77) [Rec] Enter the number of the mailbox to receive the message. Start recording. [Contd] Options available while recording. Pause or restart recording. [Resume] [Pause] Erase recording.

  • Page 327: Remote Programming

    Issue 7.00 Remote Programming Description You can remotely program (customize) InMail using the PCPro and WebPro programming applications. You can also do limited remote programming from the System Administrator’s mailbox. Check with NTAC for availability of updated versions of these programs for SV8100. Refer to InMail system documentation for more information.

  • Page 328

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  • Page 329: Routing Mailbox

    Issue 7.00 Routing Mailbox Description The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. By default, InMail provides 32 Call Routing Mailboxes (1~32). However, you can assign any of the 32 Routing Mailboxes as a Call Routing Mailbox.

  • Page 330

    Issue 7.00 The block diagram below shows the default InMail Automated Attendant configuration. DIL/DID to Voice Mail Master (555) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup 22-11 DID Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options...

  • Page 331

    Issue 7.00 Related Features Answer Tables The Call Routing Mailbox associates specific dialing options (Dial Action Table) with an Answer Table. Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Routing Mailbox The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to Automated Attendant Callers.

  • Page 332

    Issue 7.00 47-08-03 Time Limit for Dialing Commands (Dialing Timeout) Enter the new timeout duration (0-99 seconds). By default, Automated Attendant callers have 5 seconds to dial commands. In the event the timeout duration is exceeded or is not programmed, the following actions occur: When a Timeout action is programmed, the call routes to that destination.

  • Page 333

    Issue 7.00 Operation Recording an Instruction Menu for a Call Routing Mailbox Log On to System Administrator’s mailbox. SA (72) Access System Administrator options. [Not applicable.] I (4) Select Instruction Menus. [Instr] Enter the Call Routing Mailbox number (001~008). Listen to the current Instruction Menu (if any). [Lstn] Exit listen mode.

  • Page 334

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  • Page 335: Screened Transfer

    Issue 7.00 Screened Transfer Description Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the InMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator.

  • Page 336

    Issue 7.00 Screened Transfer (TRF) Operation Call = Call answered by the Automated Attendant. Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-59 for more information. Extension Idle Extension Busy Extension in DND...

  • Page 337

    Issue 7.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

  • Page 338

    Issue 7.00 To have Screened Transfer call a specific extension, the corresponding Number option should be that extension number. The caller then dials that single digit to reach the extension. For example, to have callers dial 8 to reach extension 303, for key 8 enter TRF for the Action and 303 for the corresponding Number.

  • Page 339: Security Code

    Issue 7.00 Security Code Description A mailbox can have a security code to protect it from unauthorized access. A Security Code must have 4 digits, using 0~9. If a subscriber wants to keep their mailbox private, they can enter a Security Code. No one else can use the subscriber’s mailbox, unless they know the code.

  • Page 340

    Issue 7.00 Operation Changing or Deleting a Security Code (From your Subscriber Mailbox) Log On to Subscriber Mailbox. Access the Mailbox Options Menu. (67) [Not applicable] Access the Security Code options. [Sec] Enter new Security Code (4 digits). Accept Security Code entry and go back to the Mailbox Options Menu.

  • Page 341: Single Digit Dialing

    Issue 7.00 Single Digit Dialing Description An Automated Attendant caller can press a single key to route to an extension, route to another destination, or use an InMail feature. Single Digit Dialing simplifies the Automated Attendant since the caller dials a single digit to reach an extension or use an option.

  • Page 342

    Issue 7.00 Related Features Instruction Menu The active Instruction Menu should describe the Single Digit Dialing options. Also refer to Dial Action Table Key Action Summary on page 2-333. Programming Refer to Dial Action Table Key Action Summary on page 2-333.

  • Page 343: Station Mailbox

    Issue 7.00 Station Mailbox Description Station Mailbox is one of three mailbox categories: Personal, Group and Undefined. Personal Mailbox is the category of mailboxes assigned to stations (extensions). All Personal Mailboxes are Subscriber Mailboxes. For more on the options available to Station Mailboxes, see Subscriber Mailbox on page 2-337.

  • Page 344

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  • Page 345: Subscriber Mailbox

    Issue 7.00 Subscriber Mailbox Description A Subscriber Mailbox is the mailbox assigned to a telephone system extension. The telephone assigned to the Subscriber Mailbox is called the subscriber’s extension. When an extension user accesses their voice mail, they are using their Subscriber Mailbox.

  • Page 346

    Issue 7.00 Make Call To simplify returning outside calls, InMail can ask the caller leaving a message to enter their phone number prior to leaving the message. The subscriber can then dial MC to call the person back. Main Menu The Main Menu provides access to the features available to a Subscriber Mailbox.

  • Page 347

    Issue 7.00 Programming Set up a Subscriber Mailbox. 47-02-01 Mailbox Active (Mailbox Active) Activate (1) the Subscriber Mailbox. By default, Subscriber Mailboxes 1~8 are active (1). All other Subscriber Mailboxes are inactive (0). 47-02-02 Mailbox Number (Mailbox Number) Assign the mailbox number to each active Subscriber mailbox. Normally, the mailbox number is the same as the extension number.

  • Page 348

    Issue 7.00 Operation Not applicable 2 - 340 Features...

  • Page 349: System Administrator

    Issue 7.00 System Administrator Description The System Administrator is a Subscriber Mailbox that has unique system administration features such as recording Menus and deleting messages in a coworker’s mailbox. The System Administrator features are an essential part of InMail setup since they allow the recording of the system-wide messages and provide Subscriber Mailbox maintenance.

  • Page 350

    Issue 7.00 System Administrator Options (Continued) L (5) Create, delete and edit Distribution List on page [Dlist] Message Distribution 2-127. Lists. Record, listen to or Mailbox Announcement [MboxAn] delete a Mailbox Message on page 2-243. Announcement message. Related Features Subscriber Mailbox Only a Subscriber Mailbox can be a System Administrator.

  • Page 351: System Administrator Mailbox

    Issue 7.00 System Administrator Mailbox Description A System Administrator Mailbox is a Subscriber Mailbox in which you have enabled the System Administrator option. This provides the subscriber with system administration abilities. InMail can have multiple System Administrator Mailboxes. Turn to System Administrator on page 2-341 for more.

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  • Page 353: System Re-initialization

    Issue 7.00 System Re-initialization Description Initializing the telephone system automatically initializes all InMail programming. You may want to do this if the site requirements significantly change and it is easier to start over from default than remove all your custom programming. Re-initializing InMail returns all programmed options to their default values.

  • Page 354

    Issue 7.00 To erase recorded messages and Subscriber Mailbox Security Code refer to System Administrator on page 2-341. The recorded messages include: Instruction Menus Announcement Mailbox messages Messages left in a Subscriber Mailbox Subscriber Mailbox greetings Subscriber Mailbox names Operation Not applicable 2 - 346 Features...

  • Page 355: Time And Date

    Issue 7.00 Time and Date Description Since InMail is completely integrated with the telephone system software, the InMail time and date is the same as the phone system time and date. Since time and date is used on telephone displays and with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately.

  • Page 356

    Issue 7.00 Operation Hearing the Current Time and Date Log On to Subscriber Mailbox. TI (84) Access the Time and Date option. InMail plays the time and date, and then returns you to the mailbox Main Menu. Plays Help message. 2 - 348 Features...

  • Page 357: Time And Date Stamp

    Issue 7.00 Time and Date Stamp Description While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date the message was left. This is a handy option while reviewing messages. The subscriber can just dial a code to find out when the message arrived. Time and Date Stamp with Caller ID With Caller ID installed, a mailbox user can dial TI while listening to a message to hear the time the message was sent, as well as the caller’s number.

  • Page 358

    Issue 7.00 Operation Hearing the Time and Date a Message was Left Log On to Subscriber Mailbox. Access the Message Listen mode. [Lstn] (84) Hear the time and date the message was sent. Turn to Listening to Messages on page 2-233 for more on your listening options.

  • Page 359: Transfer To A Mailbox

    Issue 7.00 Transfer to a Mailbox Description An extension user can transfer their active call to a coworker’s mailbox. This lets the caller leave a personal message for the coworker. Transfer to a Mailbox is one of the big conveniences of InMail since the caller can state their business and not have to call back later.

  • Page 360

    Issue 7.00 Operation Transferring your call to a Coworker’s Mailbox To transfer your active call to a coworker’s mailbox: Press Transfer. Press Message. Dial your coworker’s mailbox number (e.g., 101 for extension 101). Press Speaker to hang up. To optionally transfer a call to coworker mailbox without first ringing their phone, press Message before dialing their mailbox number.

  • Page 361: Undefined Routing

    Issue 7.00 Undefined Routing Description An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no routing defined. When an Automated Attendant caller dials a digit and no routing is assigned, InMail plays: “That is an invalid entry.” InMail then repeats the dialing options (Instruction Menu) to the caller.

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  • Page 363: Unscreened Transfer

    Issue 7.00 Unscreened Transfer Description Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the InMail Automated Attendant to transfer outside calls to system extensions without a live receptionist or operator. It is similar to telephone system unscreened transfers in which the transferring party immediately extends the call.

  • Page 364

    Issue 7.00 Unscreened Transfer (UTRF) Operation Call = Call answered by the Automated Attendant. Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-59. Extension Idle Extension Busy Extension in DND With Active...

  • Page 365

    Issue 7.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

  • Page 366

    Issue 7.00 Programming Assign the UTRF action to a key on the active Dial Action Table. 47-13-01 Dial Action Tables: UTRF Action - Unscreened Transfer (2) (UTRF) Normally, the corresponding Number option should be XXX. Note that the key you choose for this action is the first digit of the called extension number.

  • Page 367: Voice Mail Overflow

    Issue 7.00 Voice Mail Overflow Description The telephone system can automatically reroute unanswered outside calls to the In-Mail Automated Attendant. Voice Mail Overflow ensures that InMail picks up calls that do not go through. This allows callers to leave a message rather than having to call back later.

  • Page 368

    Issue 7.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

  • Page 369

    Issue 7.00 Assign InMail as the overflow (no answer) destination. 22-08-01 DIL/IRG No Answer Destination For each trunk assigned as a DIL above, enter the InMail Department Group pilot number to make InMail the overflow (no answer) destination. By default, the overflow (no answer) destination is Incoming Ring Group 1. Set the interval after which unanswered calls should route to the overflow destination.

  • Page 370

    Issue 7.00 22-11-04 DID Transfer Operation Mode For each DID required to step over to voice mail, enter the status that the call will step over: 1 = Busy, 2 = No Answer, 3 = Both By default, the DID transfer operation mode is set to 0 ~ No transfer 22-11-05/06DID No Answer Destination For each DID required to step over to voice mail, enter the InMail Ring Group code (102) to make InMail the overflow (no answer) destination.

  • Page 371

    Issue 7.00 Number. By default, there are to TRF actions assigned to Department Groups. Set how long the call will ring in the Department Group before overflow occurs. 47-08-02 Screened Transfer Timeout (Scrn Trf Timeout) For the active Call Routing Mailbox, set how long ( 1~255 seconds) the Screened Transfer from the InMail Automated Attendant rings in the Department Group before overflow occurs.

  • Page 372

    Issue 7.00 47-03-03 Group Mailbox Type (Mailbox Type) Assign the Group Mailbox category ( =Call Routing, =Subscriber, =Undefined). By default, the Group Mailbox type is 1 (Subscriber). Set up the options for the Group Mailbox used for Department Group overflow. If you entered 2 (Call Routing) for 47-03-03 Group Mailbox Type: 47-07 InMail Routing Mailbox Options on page 3-418.

  • Page 373

    Issue 7.00 In the active Dial Action Table, assign an Unscreened Transfer (UTRF) Action to the Department Group master number. 47-13-01 Dial Action Tables: UTRF Action - Unscreened Transfer (2) (UTRF) The corresponding Number option should be the Department Group master number.

  • Page 374

    Issue 7.00 47-06-10 System Administrator (System Admin) on page 3-411. 47-06-11 Dialing Option on page 3-411. 47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-412. Programming Department Calling Group Overflow for a DIL to the Master Number Set up the Department Group. 16-02-01 Department Group Assignment for Extensions Assign telephone extensions to a Department Group.

  • Page 375

    Issue 7.00 Set up the Department Group Mailbox. 47-03-02 Group Mailbox Number (Mailbox Number) The Group Mailbox number must be the same as the Department Group master number. By default, no Group Mailbox numbers are assigned. 47-03-03 Group Mailbox Type (Mailbox Type) Assign the Group Mailbox category ( =Call Routing, =Subscriber,...

  • Page 376

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  • Page 377: Volume Control

    Issue 7.00 Volume Control Description Since InMail is completely integrated with the telephone system software, Volume Control is available at a subscriber’s keyset any time while listening to a message, greeting, or prerecorded voice prompt. Volume Controls let the user interactively adjust the loudness of the InMail messages and prompts to a comfortable level.

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  • Page 379

    Programming EFORE TART ROGRAMMING ECTION How to use this chapter The InMail programmable options allow you to customize the way the Chapter features associated with an option work. This Programming chapter provides detailed information to enable you to accomplish the following: Find out about each option.

  • Page 380

    Issue 7.00 2.1 I ONFIGURATION The following programs must be configured in a default system to get InMail functions. The InMail blade is enabled. 47-01-17 InMail Port This option is used to set the first port of InMail. This value can be any valid station port not already in use.

  • Page 381: Section 6 Set Up Automated Attendant To Answer Outside Calls

    Issue 7.00 Subscriber Mailbox numbers 200~263). Be aware that mailboxes beginning with a leading digit of either 0, * and # are not supported. Options 1~256 Default Not Assigned Also, the following program must be configured in a default system. 15-03-01 Single Line Telephone Basic Data Setup - Signalling Type Set at DP (Dial Pulse) for InMail extensions.

  • Page 382

    Issue 7.00 Dial Action Table 1 enables the following usage: Dial system extensions (if installed) 200~299 & 300~399. Dial 0 for an operator (extension 200). Dial * + Extension to leave a Quick Message in a mailbox. Dial # + Extension to remotely log on to their mailbox. Wait on the line to be automatically routed to the operator.

  • Page 383

    Issue 7.00 15 E ROGRAM XTENSION ASIC ETUP ECTION Program 15-01 Basic Extension Data Set Up Description Program 15-01 Basic Extension Data Setup defines the basic settings for each extension. Use 15-01-01 Extension Name to enter an extension name for Directory Dialing. You can also enter an extension name from the telephone.

  • Page 384

    Issue 7.00 Keys for Entering Names Key for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad When you want to. . . digit . . . Enter characters: →...

  • Page 385

    Issue 7.00 15-01 Program Entry 15-01 Basic Extension Data Setup Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 1501 + Option. Extension Name (12 characters max., A-Z using upper and lower case letters) [No entry] Use a space or comma as the delimiter between the first and last name.

  • Page 386

    Issue 7.00 41 ACD S ROGRAM ETUP ECTION 41-19 Voice Mail Delay Announcement Description Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes (PRG 47-09) as ACD Delay “Announcement” Mailboxes. Refer to Figure 3-1 ACD Delay Announcement Flowchart on page 3-381 for programming example.

  • Page 387

    Issue 7.00 41-19-02 Mailbox Number for 1st Announcement Message Assign Voice Mail ACD Announcement Mailbox as the message source for the 1st Announcement Message. Options Dial (Up to 7 digits) Default No Setting 41-19-03 1st Delay Message Sending Count Determine the 1st Delay Message Sending Count. This entry must be set to 1 or higher in order for the message to play.

  • Page 388

    Issue 7.00 41-19-07 ACD Forced Disconnect Time After 2 Announcement Assign how long the system should wait after the end of the ACD delay message before disconnecting. Options 0~64800 Default 41-19-08 Delayed Message Interval Time Set the timer for the interval between the Delayed Messages Options 0~64800 Default...

  • Page 389

    Issue 7.00 Figure 3-1 ACD Delay Announcement Flowchart InMail System Guide 3 - 381...

  • Page 390: Voice Mail Integration Options

    Issue 7.00 45 V ROGRAM OICE NTEGRATION ECTION 45-01 Voice Mail Integration Options Description to customize certain voice mail Program 45-01 : Voice Mail Integration Options integration options. Input Data Item Item Input Data Default 0~64 Voice Mail Department Group Number 0 = No Voice Mail Assign which Extension (Department) Group number is to be assigned as the voice mail...

  • Page 391

    Issue 7.00 Input Data (Continued) Item Item Input Data Default 0: No Reply Mailbox Number 1: Yes Trunk Number Mapping Conditions None Feature Cross Reference Voice Mail Integration (Analog) InMail System Guide 3 - 383...

  • Page 392

    Issue 7.00 47 I ROGRAM ECTION 47-01 InMail System Options Description Use Program 47-01 InMail System Options to set up the InMail system-wide options. Options 47-01-02 InMail Master Name Use this option to modify the name for all InMail ports. The system briefly displays this name when a display keyset user calls a Voice Mail port, either by pressing Message, the voice mail key, or by dialing the master number.

  • Page 393

    Issue 7.00 Keys for Entering Names Key for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad When you want to. . . digit . . . Enter characters: →...

  • Page 394

    Issue 7.00 Subscriber Mailbox Greetings. Announcement Messages. Call Routing Mailbox Instruction Menus. The length of a Conversation Record is 10 times the Subscriber Message Length. Since the Conversation Record time cannot exceed 4095 seconds, any settings in Subscriber Message Length larger than 409 has no effect on the length of recorded conversations.

  • Page 395

    Issue 7.00 Message Length on page 2-267 Options 1~60 Seconds. Default 5 Seconds. 47-01-06 Fax Extension Use this option to specify which system extension is the fax machine. When the Automated Attendant answers a call and detects fax (CNG) tone, it automatically transfers the call to this extension.

  • Page 396

    Issue 7.00 47-01-08 Delay in Dialing Digital Pager Callback Number (Pager Dial Delay) Use this option to set the delay (0~99 seconds) that occurs just before InMail dials the Digital Pager Callback Number portion of the Message Notification callout number for a digital pager. Set this delay so the pager service has enough time to connect to the digital pager before sending the callback number.

  • Page 397

    Issue 7.00 47-01-10 Wait Between Non-Pager Callout Attempts (Notify N-Pgr Intvl) Use this option to set the minimum time (1~255 minutes) between non- pager Message Notification callouts in which the destination answers, says “Hello,” dials 1 to acknowledge and then enters the wrong security code. Message Notification on page 2-271 for more.

  • Page 398

    Issue 7.00 47-01-13 Wait for Answer Non-Pager Callout Attempts (Notify RNA Rings) If a non-pager callout rings the destination longer than this interval (1~99 rings), InMail marks the call as unanswered (Ring No Answer) and hangs Message Notification on page 2-271 for more.

  • Page 399

    Issue 7.00 If you enter 0 (first-last), the system assumes that all names are entered in the following format: First Last Delimiter (space or comma) If you enter 1 (last-first), the system assumes that all names are entered in the following format: Last First Delimiter...

  • Page 400

    Issue 7.00 47-01 Program Entry 47-01 InMail System Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4701 + Option. DSPDB VM Type (0=InMail, 1=VRS) [0] LK1=InMail, LK2=VRS InMail Master Name (See Keys for Entering Names on page 3-385) [InMail ##] Subs Msg Length (1~4095) [120] Mbox Msg Length (1~4095) [120]...

  • Page 401: Section 2 Start-up Programming (default)

    Issue 7.00 47-02 InMail Station Mailbox Options Description Use 47-02 InMail Station Mailbox Options to set up a station (extension) mailbox. Station mailboxes are automatically assigned as Subscriber Mailboxes. You can also set up Group Mailboxes as Subscriber Mailboxes. Typically, InMail Station Mailbox numbers 1~26 correspond to extensions 200~225. There are three Station Mailbox categories: Undefined Station...

  • Page 402

    Issue 7.00 47-02-02 Mailbox Number Use this option to select the extension number associated with the mailbox you are programming. Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number 102, etc. To make programming easier, consider associating a mailbox number with a station port.

  • Page 403

    Issue 7.00 mailbox user hangs up before listening to the entire new message, InMail retains the message as a new message. Auto Erase or Save on page 2-61. Options 0 (Erase) After the subscriber listens to the entire new message and hangs up, In-Mail erases the message.

  • Page 404

    Issue 7.00 0 (No - disabled) Default 1 (Yes - enabled) 47-02-09 Auto Attendant Do Not Disturb (Auto-ATT DND) Use this option to enable or disable Auto Attendant Do Not Disturb. When a subscriber enables Auto Attendant Do Not Disturb, an Automated Attendant caller routes directly to the mailbox, hears the greeting, and is asked to leave a message.

  • Page 405

    Issue 7.00 47-02-12 System Administrator (System Admin) Use this option to designate the Subscriber Mailbox as a System Administrator. This allows the subscriber to use the SA options after logging on to their mailbox. System Administrator on page 2-341 for more. Options 1 (Yes - enabled) 0 (No - disabled)

  • Page 406

    Issue 7.00 Options Call Routing Mailbox Number (up to two digits) No entry - 0 (Entered by pressing Hold) Default 1 (Call Routing Mailbox 1) By default, Call Routing Mailbox numbers are 1-8. 47-02-15 Directory List (Directory List) Use this option to specify the Directory List to which the Subscriber Mailbox belongs.

  • Page 407

    Issue 7.00 14 - Japanese 15 - Mandarin Chinese 16 - Korean 17 - Iberian Portuguese 18 - Greek 19 - Danish 20 - Swedish 21 - Thai 22 - Taiwanese 23 - Flemish 24 - Turkish Default 02 (UK English) 47-02-17: Enable Paging Use this option to enable or disable the Park and Page option for the mailbox.

  • Page 408

    Issue 7.00 Options 0 - Numeric 1 - Mnemonic Default 0 (Numeric) 47-02-20: Enable Email Use this option to enable or disable email notification for an extension. If enabled, when the extension receives a new message in their mailbox they will be automatically notified by email.

  • Page 409

    Issue 7.00 47-02-24: All Find Me Follow Me Enable When this feature is licensed, use this option to enable th emailbox to configure up to 3 Find Me Follow Me destinations. Options 0 - Find Me Follow Me is disabled 1 - Find Me Follow Me is enable Default 0 - Find Me Follow Me is disabled...

  • Page 410

    Issue 7.00 1 - Enabled Default 0 - Disabled 3 - 402 Programming...

  • Page 411

    Issue 7.00 47-02 Program Entry 47-02 InMail Station Mailbox Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4702 + Option. This selects the option chosen for Station Mailbox 1. There are 128 available mailboxes (1~128). Mailbox Active (1=Yes - enabled, 0=No - disabled) [1 for 101~108, 0 for all others] LK1-No, LK2=Yes Mailbox Number (Digits, 7 max using 0~9) [1~8 = 200~207, No entry for all others]...

  • Page 412

    Issue 7.00 47-02 InMail Station Mailbox Options Program Entry (Continued) (Entry Range) [Default Setting] Msg as Attachment (1=Yes - enabled, 0=No - disabled) [1] LK1=No, LK2=Yes Message Notification (1=Yes - enabled, 0=No - disabled) [1] LK1=No, LK2=Yes Find Me Follow Me (1=Yes - enabled, 0=No - disabled) [0] LK1=No, LK2=Yes Security Code Option (1=Remote Logon, 0=Always) [0] LK1=Always, LK2=Remote Logon...

  • Page 413

    Issue 7.00 47-03 Group Mailbox Options Description Use 47-03 Group Mailbox Options to set up the 32 Group Mailboxes (1~32). A Group Mailbox is used for Department Group overflow and can be a Subscriber, Call Routing, Announcement, or Directory Dialing Mailbox. Routing Mailbox on page 2-321.

  • Page 414

    Issue 7.00 47-03-03 Group Mailbox Type (Mailbox Type) Use this option to set the Group Mailbox type. There are three types of In-Mail mailboxes: Call Routing (1), Announcement (2), and Subscriber (3). If the Group Mailbox is a Call Routing Mailbox (1), go to 47-03 Program Entry on page 3-407 to set up the Group Mailbox options.

  • Page 415

    Issue 7.00 47-03 Program Entry 47-03 InMail Group Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4703 + Option. This selects the option chosen for Group Mailbox 1. There are 32 available Group Mailboxes (1~32). Mailbox Number (Digits, 8 max using 0~9) [No entry] Mailbox Type (2=Call Routing, 1=Subscriber, 0=Undefined) [1] Press this:...

  • Page 416: Group Mailbox Subscriber Options

    Issue 7.00 47-06 Group Mailbox Subscriber Options Description Use 47-06 to set up a Group Mailbox assigned as a Group Mailbox Subscriber Options Subscriber Mailbox in 47-03-03 Group Mailbox Type. See the following for more: Voice Mail Overflow on page 2-359 Options 47-06-01 Number of Messages...

  • Page 417

    Issue 7.00 47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) Use this option to determine what happens when a Subscriber Mailbox user completely listens to a new message and then exits their mailbox without either saving (SA) or erasing (E) the message. Depending on the setting of this option, InMail will either automatically save or erase the message.

  • Page 418

    Issue 7.00 47-06-06 Message Waiting Lamp (Update MW Lamp) Use this option to enable or disable Message Waiting lamp at the extension associated with the Subscriber mailbox. For Subscriber Mailboxes, you should leave this option enabled. For Guest Mailboxes, leave this option disabled.

  • Page 419

    Issue 7.00 Default 0 (No - disabled) 47-06-09 Auto Time Stamp Use this option to enable or disable Auto Time Stamp for the Subscriber Mailbox. If enabled, after the subscriber listens to a message InMail announces the time and date the message was left. Auto Time Stamp will also announce the message sender (if known).

  • Page 420

    Issue 7.00 47-06-12 Next Call Routing Mailbox (Next CR Mbox) Use this option to assign a Next Call Routing Mailbox to the Subscriber Mailbox. This provides callers with additional dialing options while listening to a Subscriber Mailbox recorded or default greeting. The digits the caller can dial depends on the setting of the Next Call Routing Mailbox and Alternate Next Call Routing Mailbox options.

  • Page 421

    Issue 7.00 08 - Italian 09 - German 10 - Madrid Spanish 11 - Norwegian 12 - Parisian French 13 - Brazilian Portuguese 14 - Japanese 15 - Mandarin Chinese 16 - Korean 17 - Iberian Portuguese 18 - Greek 19 - Danish 20 - Swedish 21 - Thai...

  • Page 422

    Issue 7.00 Options characters maximum. Default No entry 47-06-20: Message as Attachment When email notification is enabled, use this option to set how notification handles new voice mail message content. If enabled, a new voice mail message is saved as a wav file and included as an attachment to the email notification.

  • Page 423

    Issue 7.00 47-06-24: Auto Play When this option is enabled, any new messages within the mailbox will be automatically played when entering the mailbox. Options 0 - Disabled 1 - Enabled Default 0 - Disabled 47-06-25: Email Message Save/Delete Option By selecting this option, after a message has been successfully sent as an email attachment can be kept as new, archived or deleted from the InMail mailbox.

  • Page 424

    Issue 7.00 47-06 Program Entry 47-06 Group Mailbox Subscriber Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4706 + Option. This selects the option chosen for Group Subscriber Mailbox 1. There are 32 available Group Mailboxes (1~32). Number of Messages (0~99) [20] Message Playback (0=FIFO, 1=LIFO) [0] LK1=FIFO, LK2=FIF0...

  • Page 425

    Issue 7.00 47-06 Group Mailbox Subscriber Options Program Entry (Continued) (Entry Range) [Default Setting] Find Me Follow Me (1=Yes - enabled, 0=No - disabled) [0] LK1=No, LK2=Yes Security Code Option (1=Remote Logon, 0=Always) [0] LK1=Always, LK2=Remote Logon Auto Play (1=enabled, 0=disabled) LK1=disabled, LK2=enabled Email Save/Delete (0=No Change, 1=Save, 2=Delete) LK1=No Change, LK2=Save, LK3=Delete...

  • Page 426

    Issue 7.00 47-07 InMail Routing Mailbox Options Description Use 47-07 InMail Routing Mailbox Options to set up the 32 Routing Mailboxes. Routing Mailboxes can be either Announcement or Call Routing Mailboxes. Refer to the following: Announcement Mailbox Routing Mailbox Options 47-07-02 Routing Mailbox Type (Mailbox Type) Use this option to set the Routing Mailbox type: Call Routing (1) or...

  • Page 427

    Issue 7.00 47-07-03 Voice Prompt Language Use this option to specify the language used for each Subscriber Mailbox. The InMail comes with 13 language prompts: UK English, Dutch, Italian, German, Madrid Spanish, Norwegian, Parisian French, Iberian Portuguese, Greek, Danish, Swedish, Flemish and Turkish. Each mailbox can use any one of these languages.

  • Page 428

    Issue 7.00 0 (Numeric) 3 - 420 Programming...

  • Page 429

    Issue 7.00 47-07 Program Entry 47-07 InMail Routing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4707 + Option. This selects the option chosen for Routing mailbox 1. There are 32 available Routing Mailboxes (1~32). Mailbox Active (1=Yes - enabled, 0=No - disabled) [1] LK1-No, LK2=Yes Mailbox Type (1=Call Routing, 2=Announcement) [1~8=1, 9~32=2]...

  • Page 430

    Issue 7.00 47-08 Routing Mailbox Call Routing Options Description Use 47-08 Routing Mailbox Call Routing Options to set the options for mailboxes assigned as Call Routing Mailboxes in 47-07-02 Routing Mailbox Type. Routing Mailbox for more. Description 47-08-01 Dial Action Table Use this option to assign the Dial Action Table to the Call Routing Mailbox.

  • Page 431

    Issue 7.00 programmed, the Instruction Menu repeats 3 times and then InMail hangs Options 0~99 seconds Entering 0 causes the Automated Attendant to immediately route callers to the Timeout destination programmed in the active Dial Action Table. Default 5 seconds 47-08-04 Fax Detection Use this option to enable or disable Fax Detection for the Call Routing...

  • Page 432

    Issue 7.00 47-08 Program Entry 47-08 Call Routing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4708 + Option. This selects the option chosen for Call Routing Mailbox 1. There are 32 available Routing Mailboxes (1~32). Dial Action Table (1~16 (1~32 from v8.00 software)) [1] Scrn Trf Timeout (0~255) [15] Dialing Timeout (0~99) [5]...

  • Page 433

    Issue 7.00 47-09 Routing Mailbox Announcement Options Description Use 47-09 Routing Mailbox Announcement Options to set the options for mailboxes assigned as Announcement Mailboxes in 47-07-02 Routing Mailbox Type. Announcement Mailbox on page 2-35 for more. Options 47-09-01 Next Call Routing Mailbox (Next CR Mbox) If you set up an Announcement Mailbox to answer Automated Attendant calls, use this option to provide additional routing options to the Automated Attendant callers.

  • Page 434

    Issue 7.00 Options 0 (No repeats) 1~10 (Announcement repeats 1~10 times) Default 0 (No repeats) 47-09-03 Hang Up After (HangUp) Use this option along with Next Call Routing Mailbox and Repeat Count above to provide additional routing options to Automated Attendant callers. PRG 47-07-02 must be set to 1 (Announce) for this setting to be used.

  • Page 435

    Issue 7.00 47-09 Program Entry 47-09 Announcement Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4709 + Option. There are 32 available Routing Mailboxes (1~32). Next CR Mbox (1~32, 0=Undefined) [0] Repeat Count (1~10, 0=No repeat) [0] 0 = None, 1 = Goodbye, 2 = Silent Press this: To do this:...

  • Page 436

    Issue 7.00 47-10 InMail Trunk Options Description Use 47-10 InMail Trunk Options to assign InMail options for each trunk. Currently, only 47-10-01 Answer Table Assignment is available. Automated Attendant on page 2-65. Options 47-10-01 Answer Table Assignment (Answer Table) Use this Use 47-10 InMail Trunk Options option to assign an InMail Answer Table to each Direct Inward Line (DIL) the Automated Attendant should answer.

  • Page 437

    Issue 7.00 03 - Australian English 04 - French Canadian 05 - Dutch 06 - Mexican Spanish 07 - Latin America Spanish 08 - Italian 09 - German 10 - Madrid Spanish 11 - Norwegian 12 - Parisian French 13 - Brazilian Portuguese 14 - Japanese 15 - Mandarin Chinese 16 - Korean...

  • Page 438

    Issue 7.00 47-10 Program Entry 47-10 InMail Trunk Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4710 + Option. There are 8 available trunks (1~8). Answer Table (1~8) [1] Press this: To do this: Editing Enter (accept) data you entered and advance to the next prompt, or advance to the next Transfer...

  • Page 439

    Issue 7.00 47-11 InMail Answer Table Options Description Use 47-11 InMail Answer Table Options to set options for the Answer Tables. InMail provides 8 Answer Tables (1~8). To set up the schedules for each Answer Table, go to 47-12 InMail Answer Table Schedule. Answer Tables on page 2-47 for more information.

  • Page 440

    Issue 7.00 name. Answer Schedule Override on page 2-43 for more. Options 0 (Undefined) 1 (Station Mailbox) 2 (Group Mailbox) 3 (Routing Mailbox) Default 0 (Undefined) f any of the Input Data values are entered, the terminal displays the Override Mailbox Number selection (below).

  • Page 441

    Issue 7.00 2 (Group Mailbox) 3 (Routing Mailbox) InMail System Guide 3 - 433...

  • Page 442

    Issue 7.00 Default Answer Table 1 = 3 (Routing Mailbox) Answer Table 2~8 (2~16 from v8.00 software) = 0 (Undefined) f any of the Input Data values are entered, the terminal displays the Override Mailbox Number selection (below). 47-11-03 Default Mailbox Number (Default MB Num) Use this option to set the Answer Table’s Default Mailbox number.

  • Page 443

    Issue 7.00 47-11 Program Entry 47-11 InMail Answer Table Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4711 + Option. There are 8 available Answer Tables (1~8). Schedule Override (1=Yes - enabled, 0=No - disabled) [0] LK1-No, LK2=Yes Override MB Ctg (1=Station Mailbox, 2=Group Mailbox, 3=Routing Mailbox, 0=Undefined) [0] Override MB Num (Digits, 3 max., using 0~9) [No entry]...

  • Page 444

    Issue 7.00 47-12 InMail Answer Schedules Description Use 47-12 InMail Answer Schedules to set up the InMail Automated Attendant Answer Schedules. There are eight Answer Tables, with up to 10 Answer Schedules in each Answer Table. Answer Tables on page 2-47 for more information.

  • Page 445

    Issue 7.00 Date A type 3 Answer Schedule runs only on a specific day of the year. For this type of schedule, select: The specific date the schedule should run. On the selected date, the time the schedule should start. On the selected date, the time the schedule should stop.

  • Page 446

    Issue 7.00 Default 3 (Routing Mailbox) When data is entered in 47-12-02, the terminal displays the Answering Mailbox Number entry (next). Answering Mailbox Number (Entryxx MB Num) Use this option to set the number of the Answering Mailbox the Automated Attendant uses when the selected schedule is in effect.

  • Page 447

    Issue 7.00 5 (Thursday) 6 (Friday) 7 (Saturday) Default 1 (Sunday) Answer Table 1/Schedule 1 = 2 (Monday) All other schedules = 1 (Sunday) 47-12-05 End Day (Entryxx End Day) For Range of Days (Type 2) Answer Schedules, use this option to select the day of the week the Answer Schedule should end.

  • Page 448

    Issue 7.00 47-12-07 Schedule Start Time (Entryxx Start Time) Use this option to specify the time the Answer Schedule should start. It applies to Day of the Week (Type 1), Range of Days (Type 2), and Date (Type 3) schedules. (To make a schedule run continuously, make the same entry for 47-12-08 Schedule Start Time and 47-12-09 Schedule End Time.) Answer Tables on page 2-47.

  • Page 449

    Issue 7.00 47-12 Program Entry 47-12 InMail Answer Schedules (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4712 + Option. There are 10 Answer Schedules (1~10) within each of the 8 (16 from v8.00 software) available Answer Tables (1~8 (1~16 from v8.00 software)).

  • Page 450

    Issue 7.00 47-12 InMail Answer Schedules (Continued) (Entry Range) [Default Setting] Scroll consecutively backwards or forwards through selected Option or Series. Type 1 (Day of Week) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30AM to 5:00PM.

  • Page 451

    Issue 7.00 Type 1 (Day of Week) Example (Continued) 47-12-04 Entry01 Day = 4 47-12-05 Entry01 Start Day = 1 (Entry does not matter) 47-12-06 Entry01 End Day = 1 (Entry does not matter) 47-12-07 Entry01 Date (MMDD) = 0000 (Entry does not matter) 47-12-08 Entry01 Start Time = 1030 (10:30AM) 47-12-09 Entry01 End Time = 1700 (5:00PM) Answer Schedule 3...

  • Page 452

    Issue 7.00 Type 2 (Range of Days) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs Sunday through Wednesday from 8:30AM to 5:00PM. Schedule 2 uses Routing Mailbox 2 and runs Thursday and Friday from 11:00AM to 1:00PM.

  • Page 453

    Issue 7.00 Type 3 (Date) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs every day from 8:30AM to 5:00PM. Schedule 2 uses Routing Mailbox 9 and runs only on Christmas Day from 8:30AM to 5:00PM.

  • Page 454

    Issue 7.00 47-13 InMail Dial Action Tables Description Use 47-13 InMail Dial Action Tables to set up the InMail Dial Action Tables. The Dial Action Table defines the options than an Automated Attendant caller can dial. A Dial Action Table is associated with a Call Routing Mailbox, which is in turn associated with an Answer Table.

  • Page 455

    Issue 7.00 DIL/DDI to Voice Mail Master (555) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup 22-11 DIDI Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox All calls route to Call Routing Mailbox 1 Schedule 1 active M-F 8:30AM-5:00PM...

  • Page 456

    Issue 7.00 Dial Action Table Default Settings Dial Action Table 1 Dial Action Tables 2-16 (Undefined) (Undefined) UTRF to XXX (Unscreened Transfer to user- (Undefined) dialed extension) UTRF to XXX (Unscreened Transfer to user- (Undefined) dialed extension) (Undefined) (Undefined) (Undefined) (Undefined) (Undefined) (Undefined)

  • Page 457

    Issue 7.00 TRF Action - Screened Transfer (1) (TRF) Use this action to allow an Automated Attendant caller to place a Screened Transfer to an extension. After an Automated Attendant caller dials an extension, InMail calls (screens) the destination to see if the transfer can go through. If the destination is available, the Automated Attendant rings it.

  • Page 458

    Issue 7.00 UTRF Action - Unscreened Transfer (2) (UTRF) Use this action to allow an Automated Attendant caller to place an Unscreened Transfer to an extension. This is similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an Automated Attendant caller dials an extension, InMail transfers the call to the destination and hangs up.

  • Page 459

    Issue 7.00 REC2 Action - Quick Message Without Greeting (4) (REC2) Use this action to allow an Automated Attendant caller to leave a Quick Message at an extension. With this action, the caller does not hear the extension’s greeting prior to leaving the message. Instead, the caller hears the voice prompt “Recording”...

  • Page 460

    Issue 7.00 To log on to any valid Subscriber Mailbox, enter IXXX in the corresponding Number option. For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and IXXX for the corresponding Number. Additional Information Log On to Voice Mail on page 2-239 for more information.

  • Page 461

    Issue 7.00 UND Action - Undefined Routing (0) (UND) Use this key action if you want a key to have no routing (no operation). When an Automated Attendant caller presses an undefined key, they hear, “That is an invalid entry.” The caller can then dial another option. Number Option Not applicable Additional Information...

  • Page 462

    Issue 7.00 Ignore Digits (I) [Entered by pressing LK3] Use the I option to represent any digit dialed by the Automated Attendant caller that InMail ignores for routing. An example of this is REC action assigned to the * key in Dial Action Table 1 by default.

  • Page 463

    Issue 7.00 47-13 Program Entry 47-13 InMail Dial Action Tables (Entry Range) [Default Setting] When entering Keyxx Action data: 0=Undefined, 1=TRF, 2=UTRF, 3=REC1, 4=REC2, 5=LOGON, 6=Hangup, 7=GOTO LK1=Undefined, LK2=TRF, LK3=UTRF, LK4=REC1, LK5=REC2, LK6=LOGON, LK7=Hangup When entering Keyxx Data data: 8 digits max, using 0~9, #, *, X, I, N, P LK1=N (No routing), LK2=X (Caller-dialed digits), LK3=I (Ignore Digits), LK4=P (Pause) Default Settings below are for Dial Action Table 1.

  • Page 464

    Issue 7.00 47-13 InMail Dial Action Tables (Continued) (Entry Range) [Default Setting] Press this: To do this: Editing Enter (accept) data you entered and advance to the next prompt, or advance to the next Transfer prompt without changing your entry. Scroll backwards (-1) or forwards (+1) through the list of available entries.

  • Page 465

    Issue 7.00 47-15 Routing Mailbox Directory Options Description Use 47-15 Routing Mailbox Directory Options to set up the Routing Mailbox assigned as a Directory Dialing Mailbox in 47-07-02 Routing Mailbox Type. See the following for more: Routing Mailbox on page 2-321.

  • Page 466

    Issue 7.00 47-15-03 Extension Name Match (Name Match) Use this option to determine which portion of the extension’s programmed name Directory Dialing uses to route the call. The options are 0 (first) or 1 (last). The setting you choose in this option depends on how you set up 47-01-16 Name Format.

  • Page 467

    Issue 7.00 47-15-06 Time Limit for Dialing Timeout (Dialing Timeout) This option determines how long InMail waits for the caller connected to the Directory Dialing Mailbox to dial before repeating the Directory Dialing Message. If the caller doesn’t dial within three repeats of the message, In-Mail routes the call to the Next Call Routing Mailbox for the Directory Dialing Mailbox (if any) or hangs up.

  • Page 468

    Issue 7.00 47-15 Program Entry 47-15 Routing Directory Dialing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4714 + Option. This selects the option chosen for Call Routing Mailbox 1. There are 32 available Call Routing Mailboxes (1~32). Min Num Letters (1~3) [1] Directory List (1~8) [1] Name Match (0=First portion of programmed name, 1=Second portion of...

  • Page 469: Inmail Language License

    Issue 7.00 47-16 InMail Language License Description This command defines the language order that the In-Mail can use. Depending on the language license number, the In-Mail can use these languages defined in this program, starting from Language 1. For example, if the system has 4 languages license, the In-Mail can use the languages defined in the Language 1, 2, 3 and 4 in this program.

  • Page 470

    Issue 7.00 21 - Thai 22 - Taiwanese 23 - Flemish 24 - Turkish Default 01 - UK English) 03 - Au English 08 – Italian 09 - German 10 - Madrid Spanish 11- Norwegian 3 - 462 Programming...

  • Page 471

    Issue 7.00 47-17 Routing Mailbox Distribution Options – Mailbox Type Description Use 47-17 : Routing Distribution Mailbox Options to assign data when Program 47-07-02 is set to 4 (Distribution). Options 47-17-01 Routing Mailbox Distribution Options – Mailbox Type This command defines the type of mailbox of a Distribution List member. These settings will be used if PRG 47-07-02 Routing Mailbox Type is set to Distribution.

  • Page 472

    Issue 7.00 47-18: SMTP Setup for Email Notification Options • Email Notification requires software version 03.10 or higher and a Memory Expansion Daughter Board . Description Use this option to set up the SMTP server and email account options for Email Notification.

  • Page 473

    Issue 7.00 Default 47-18-04: SMTP Encryption Use this option to enable or disable SMTP encryption. The option you choose depends on the requirements of the SMTP email server. Check with the server administrator or Internet Service Provider (ISP) for more. Options (Disabled) (Enabled)

  • Page 474

    Issue 7.00 Default No entry. 47-18-08: SMTP EMail Address Use this option to specify the email account that the SMTP server will use to process email sent from the SV8100. Email Integration delivers all outbound email to this account, which in turn delivers it to the email recipient.

  • Page 475

    Issue 7.00 47-18: SMTP Setup for Email Notification (Entry Range) [Default Setting] Editing Enter (accept) data you entered and advance to the next prompt, or advance to HOLD the next prompt without changing your entry. Scroll backwards ( ) or forwards ( ) through the list of available entries.

  • Page 476

    Issue 7.00 47-19: POP3 Login Setup for Email Notification Options • Email Notification requires software version 03.10 or higher and a Memory Expansion Daughter Board . Description Use this option to set up the POP3 Login options for Email Notification (if required).

  • Page 477

    Issue 7.00 Options (SSL disabled) (SSL enabled) Default (SSL disabled) 47-19-04: POP3 Username Use this option to enter the POP3 account’s user name. If the subscriber’s email address is yourname@emailserver.com, the username would normally be yourname. Options characters maximum. Default No entry.

  • Page 478

    Issue 7.00 47-19: POP3 Login Setup for Email Notification (Entry Range) [Default Setting] When editing an entry, erases the entire entry from the display. CLEAR CLEAR Where indicated, press a line key to enter a specific value for the selected option. Line Keys (LK) Navigation + Mailbox number +...

  • Page 479

    Issue 7.00 47-20: Station Mailbox Message Notification Options • Cascading Message Notification requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher. Description Use this option to set up the Message Notification options for a station mailbox.

  • Page 480

    Issue 7.00 47-20-04: Notification Type Use this option specify the message notification type. Options (Undefined) 1 (Voice) 2 (Pager). Default 1 (Voice). 47-20-05: Notification Number Use this option to specify the telephone number (16 digits maximum) to dial to notify the subscriber of new messages. Enter the number exactly as you want the system to dial it, but do not include a line access code.

  • Page 481

    Issue 7.00 Options (Disabled) 1 (Enabled) Default 1 Enabled. 47-20-09: Sunday Use this option to decide if the message notification is required on this specific day. Options (Off) 1 (On) Default 1 On. 47-20-10: Monday Use this option to decide if the message notification is required on this specific day.

  • Page 482

    Issue 7.00 Options (Off) 1 (On) Default 1 On. 47-20-14: Friday Use this option to decide if the message notification is required on this specific day. Options (Off) 1 (On) Default 1 On. 47-20-15: Saturday Use this option to decide if the message notification is required on this specific day.

  • Page 483

    Issue 7.00 47-20: Cascading Message Notification Setup (Entry Range) [Default Setting] Tuesday (0=Off, 1=On)[1] LK1=Off, LK2=On Wednesday (0=Off, 1=On)[1] LK1=Off, LK2=On Thursday (0=Off, 1=On)[1] LK1=Off, LK2=On Friday (0=Off, 1=On)[1] LK1=Off, LK2=On Saturday (0=Off, 1=On)[1] LK1=Off, LK2=On Press this: To do this: Editing Enter (accept) data you entered and advance to the next prompt, or advance to HOLD...

  • Page 484

    Issue 7.00 47-21: Station Mailbox Find-Me Follow-Me Options • Find Me Follow Me requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher Description Use this option to set up the Find-Me Follow-Me options for a station mailbox.

  • Page 485

    Issue 7.00 47-21-04: Find Me Follow Me Number Use this option to specify the telephone number (16 digits maximum) to dial for Find Me Follow Me. Enter the number exactly as you want the system to dial it, but do not include a line access code. If the number is an extension number (decided by numbering plan), it will automatically be dialled as an intercom call.

  • Page 486

    Issue 7.00 1 On. 47-21-09: Thursday Use this option to decide if the Find-Me Follow-Me entry is required on this specific day. Options (Off) 1 (On) Default 1 On. 47-21-10: Friday Use this option to decide if the Find-Me Follow-Me entry is required on this specific day.

  • Page 487

    Issue 7.00 Find Me Follow Me Setup 47-21: (Entry Range) [Default Setting] Monday (0=Off, 1=On)[1] LK1=Off, LK2=On Tuesday (0=Off, 1=On)[1] LK1=Off, LK2=On Wednesday (0=Off, 1=On)[1] LK1=Off, LK2=On Thursday (0=Off, 1=On)[1] LK1=Off, LK2=On Friday (0=Off, 1=On)[1] LK1=Off, LK2=On Saturday (0=Off, 1=On)[1] LK1=Off, LK2=On Press this: To do this:...

  • Page 488

    Issue 7.00 47-22: Group Mailbox Message Notification Options • Cascading Message Notification requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher Description Use this option to set up the Message Notification options for a group mailbox set as subscriber.

  • Page 489

    Issue 7.00 (Midnight) 47-22-04: Notification Type Use this option specify the message notification type. Options (Undefined) 1 (Voice) 2 (Pager). Default 1 (Voice). 47-22-05: Notification Number Use this option to specify the telephone number (16 digits maximum) to dial to notify the subscriber of new messages. Enter the number exactly as you want the system to dial it, but do not include a line access code.

  • Page 490

    Issue 7.00 the user is required to enter their security code in order to log on and hear the new message Options (Disabled) 1 (Enabled) Default 1 Enabled. 47-22-09: Sunday Use this option to decide if the message notification is required on this specific day.

  • Page 491

    Issue 7.00 47-22-13: Thursday Use this option to decide if the message notification is required on this specific day. Options (Off) 1 (On) Default 1 On. 47-22-14: Friday Use this option to decide if the message notification is required on this specific day.

  • Page 492

    Issue 7.00 47-22: Cascading Message Notification Setup (Entry Range) [Default Setting] Sunday (0=Off, 1=On)[1] LK1=Off, LK2=On Monday (0=Off, 1=On)[1] LK1=Off, LK2=On Tuesday (0=Off, 1=On)[1] LK1=Off, LK2=On Wednesday (0=Off, 1=On)[1] LK1=Off, LK2=On Thursday (0=Off, 1=On)[1] LK1=Off, LK2=On Friday (0=Off, 1=On)[1] LK1=Off, LK2=On Saturday (0=Off, 1=On)[1] LK1=Off, LK2=On Press this:...

  • Page 493

    Issue 7.00 47-23: Group Mailbox Find-Me Follow-Me Options • Find Me Follow Me requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher Description Use this option to set up the Find-Me Follow-Me options for a group mailbox set as subscriber.

  • Page 494

    Issue 7.00 47-23-04: Find Me Follow Me Number Use this option to specify the telephone number (16 digits maximum) to dial for Find Me Follow Me. Enter the number exactly as you want the system to dial it, but do not include a line access code. If the number is an extension number (decided by numbering plan), it will automatically be dialled as an intercom call.

  • Page 495

    Issue 7.00 1 On. 47-23-09: Thursday Use this option to decide if the Find-Me Follow-Me entry is required on this specific day. Options (Off) 1 (On) Default 1 On. 47-23-10: Friday Use this option to decide if the Find-Me Follow-Me entry is required on this specific day.

  • Page 496

    Issue 7.00 Find Me Follow Me Setup 47-23: (Entry Range) [Default Setting] Monday (0=Off, 1=On)[1] LK1=Off, LK2=On Tuesday (0=Off, 1=On)[1] LK1=Off, LK2=On Wednesday (0=Off, 1=On)[1] LK1=Off, LK2=On Thursday (0=Off, 1=On)[1] LK1=Off, LK2=On Friday (0=Off, 1=On)[1] LK1=Off, LK2=On Saturday (0=Off, 1=On)[1] LK1=Off, LK2=On Press this: To do this:...

  • Page 497

    VM8000 InMail Utility VM8000 I TILITY ECTION This chapter introduces the VM8000 InMail Utility which allows the user to do the following: Chapter Determine the version of system voice prompts currently installed on the VM8000 InMail CompactFlash card. Refer to Selecting the CompactFlash Card on page 4-497.

  • Page 498

    Issue 7.00 VM8000 EQUIREMENTS ECTION When installing the VM8000 InMail utility, the following minimum requirements apply: ® Pentium 330 MHz with 128 MB RAM, 256 Color 800 x 600 display, USB port. Windows 2000, Windows XP (32-bit), or Windows Vista (32-bit). CompactFlash Card Reader (SimpleTech STI-UCF-100 or equivalent), or, if your PC has a PCMCIA slot, PC Card Adapter for Type I CompactFlash Cards (SimpleTech STI-CFAD or equivalent).

  • Page 499

    VM8000 Issue 7.00 On the Install Wizard Completion Screen (Figure 4-2), click Finish. This completes installation. Figure 4-2 InMail Utility Install Wizard Install Completion Screen NSTALLING ELIANT YSTEM RIVER ECTION Attention: The VM8000 InMail Utility requires that a driver for the Reliance file system be installed after the utility has been installed.

  • Page 500

    Issue 7.00 VM8000 When prompted, choose Next to continue. Figure 4-3 Install Wizard for Datalight Reliance Windows Driver Accept the license agreement and choose Next to continue installation. Figure 4-4 EULA Agreement Screen 4 - 492 VM8000 InMail Utility...

  • Page 501

    VM8000 Issue 7.00 Click Next to use the default installation directory Recommended Figure 4-5 Destination Folder Screen Click Install. Figure 4-6 Begin Installation Screen InMail System Guide 4 - 493...

  • Page 502

    Issue 7.00 VM8000 Click Finish to complete installation. Figure 4-7 Finish Installation Screen To finish the install, the PC must be rebooted. This can be done now or later, but it must be done before using the InMail Utility. Figure 4-8 Reboot PC Screen 4 - 494 VM8000 InMail Utility...

  • Page 503

    VM8000 Issue 7.00 Starting the VM8000 InMail Utility Turn off the telephone system and access the VM8000 InMail blade. (Refer to the VM8000 InMail Quick Setup Guide that came with In-Mail for additional instructions, if required.) Following proper anti-static precautions, remove the VM8000 InMail CompactFlash...

  • Page 504

    Issue 7.00 VM8000 Double-click the VM8000 InMail Utility shortcut on the PC desktop. The VM8000 InMail Utility Main Screen is displayed. (Refer to Figure 4-10 InMail Utility Main Screen.) Prompt Version the To check the utility version version of the system number, click Help, then prompts on the InMail select About SV8100 InMail...

  • Page 505

    VM8000 Issue 7.00 Selecting the CompactFlash Card After inserting the VM8000 InMail CompactFlash card into the reader, it must be selected. From the InMail Utility Main Screen (Figure 4-10), click on the drop-down box. Figure 4-11 Utility Select InMail Card Screen Device Select the InMail displayed.

  • Page 506

    - Incoming Messages (Subscriber...) The Save As (Backup) Screen is displayed. (Refer to Figure 4-13.) The default backup directory C:\NEC\In-Mail\ Backup. A directory for the backup hard drive of the PC. If maintaining several customer sites, consider making a separate folder for each site.

  • Page 507

    VM8000 Issue 7.00 When the backup completes, either click on Finish to exit or click on Report to see how many messages were backed up for each mailbox. Figure 4-14 Backup Progress Status Screen Figure 4-15 Restore Data Report Screen InMail System Guide 4 - 499...

  • Page 508

    Issue 7.00 VM8000 Restoring a Backed-up Database to the VM8000 InMail CompactFlash Card System voice prompts, and the recorded names, messages and greetings backed-up on hard drive of the PC can be restored to the VM8000 InMail CompactFlash Card. To restore backed-up data to the VM8000 InMail CompactFlash Card, click Restore on the InMail Utility Main Screen (Figure 4-10 InMail Utility Main Screen on page 4-496).

  • Page 509

    VM8000 Issue 7.00 Choose the message to be restored, then click Restore. Once the InMail Utility Restore has completed click Finish to close the progress window. Figure 4-17 Restore Message Screen Managing Language Prompt Sets on SV8100 VM8000 InMail Depending on SV8100 licensing the VM8000 InMail can support up to 20 languages at the same time.

  • Page 510

    Issue 7.00 VM8000 Removing a Language Prompt From the Main Screen click on Manage Languages. Click on the language prompt set to be removed. At bottom of the screen, click on Remove. You will get a progress window. Once the prompt set has been removed, click Finish to...

  • Page 511

    VM8000 Issue 7.00 Initializing the VM8000 InMail CompactFlash Card The VM8000 InMail Utility provides the option of initializing (reformatting) the InMail Compact Flash drive. Initializing completely erases the card and loads the default prompt set for the chosen market. For Europe the prompt set is UK English, Dutch, Italian, German, Madrid Spanish, Norwegian, Parisian French, Iberian Portuguese, Greek, Danish Swedish, Flemish and Turkish.

  • Page 512

    Issue 7.00 VM8000 Once the InMail CF has been initialized, click on Finish to exit the progress window. Figure 4-20 InMail Utility Initialization Progress Screen 4 - 504 VM8000 InMail Utility...

  • Page 513

    Soft Key Glossary Following is an alphabetical index of the InMail soft keys (available for all multiline terminals with soft keys). Also see the Operation section of each feature. Soft Key Feature Definition Chapter When programming a Message Notification time, Message Notification press to indicate that the entered time is AM.

  • Page 514

    Issue 7.00 Soft Key Feature Definition Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Greeting Press to erase the currently accessed message, Instruction Menu Erase name, greeting, or Security Code. Listening to Messages Mailbox Name Message Delete Security Code Subscriber Mailbox Press to configure Find-Me Follow-Me settings FMFM...

  • Page 515

    Issue 7.00 Soft Key Feature Definition Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Caller ID with Return Call Greeting Instruction Menu Listening to Messages Press to listen to message, name or greeting. Lstn Mailbox Name Main Menu Make Call Message Delete Message Forward...

  • Page 516

    Issue 7.00 Soft Key Feature Definition Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Conversation Record Greeting Press to pause while recording a message, name or Instruction Menu Pause greeting. Listening to Messages Mailbox Name Message Forward Message Reply Record and Send a Message Announcement Mailbox Auto Att.

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    NEC Unified Solutions reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions and shall not be reproduced without prior written approval of NEC Unified Solutions.

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