Exact Channel Mapping; Single Pri Unit - NEC Univerge SV9100 Installation Manual

Exact Channel Mapping

MyCalls uses a best effort matching system to tag calls in the recorded calls database with calls in the
MyCalls database. In some circumstances MyCalls cannot guarantee to correctly match the correct
call in the two databases. In order to get around this problem Exact Channel Mapping can be used.
Exact Channel Mapping is recommended for sites that take a large number of calls on one particular
DDI or where multiple Call Recording units are used. Exact Channel Mapping works by each trunk
number in MyCalls being mapped to its corresponding ISDN channel number. Where multiple call
recording units are being used, each unit must be given a unique ID (CSID.) Where exact channel
mapping is used and configured correctly, the match rate will be 100% accurate. If it is incorrectly setup
all calls will be incorrectly matched.

Single PRI Unit

When a single PRI unit is being used you need to assign a Unit ID, Port number and Channel Number
to a Trunk Number in MyCalls. Unless multiple units are being used, the unit ID will always be 0. The
port number is always the same as the channel number.
With Primary Rate ISDN the Channel Numbers run sequentially from 0-29, channel 0 will be trunk 1,
channel 1 will be trunk 2 and so on.
In MyCalls go to the Configure / Telephone System / Edit PBX and edit the Call Recorder configuration.
From here, you can type in the Unit ID, Port and Channel boxes. There is also an option to right click
and increment the Port and Channel numbers.
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