Required Software - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
A supervisor assigned to not receive calls or take calls after the overflow time is reached

shows as idle in MIS when they are logged in and idle even when calls are queued up and
not reaching the overflow timer.
Call Detail by Queue Report shows the Caller ID (if available) for each call. (ACD MIS

1.5.0.0 or higher is required).
A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID

for each abandoned call. (ACD MIS 1.5.0.0 or higher is required).
Default Setting
Refer to the UNIVERGE SV8100 ACD Manual for more details.
System Availability
Terminals
All Terminals
Required Component(s)
ACD Software License

PZ-VM21 Unit

VM8000 InMail Compact Flash

VM8000 InMail license (1002)

(For Delay Announcements using VM8000 InMail)

Required Software

None
Related Features
Direct Inward Dialing (DID)
VM8000 InMail
Music on Hold
Automatic Call Distribution (ACD)
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