User Roles; Agent Desktop User - NEC Univerge SV8100 Installation Manual

User Roles

Users can be created in the MyCalls application and then can be assigned a role. The role assigned
to the user defines what access level they have in MyCalls. An explicit list of what features are
available to the different roles is available in MyCalls / Help Menu / Show Version differences. A user
can login to any PC running the MyCalls application. Each user role requires a valid license to be
able to login to MyCalls. As layouts are assigned to users, wherever the user logs in, they will always
load their layouts that they have created or the layout that has been assigned to them.

Agent Desktop User

The Agent Desktop user is a way to run a cut down version of MyCalls. It designed to allow a user to
view a layout that has been predefined and assigned to them by a supervisor.
To create a Agent Desktop User, from the configure menu, click Organisation then select Create a
new user.