Figure 3-1 Acd Delay Announcement Flowchart - NEC Univerge SV8100 VM8000 InMail System Manual

Issue 1.0
P
S 4
ROGRAM
ECTION
41-19 Voice Mail Delay Announcement
Description
Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call
Routing Mailboxes (PRG 47-09) as ACD Delay "Announcement" Mailboxes. Refer to
Figure 3-1 ACD Delay Announcement Flowchart on page 3-11
example. Also, refer to the
Conditions
Options
3 - 8
41 ACD S
The KSU must be licensed for ACD and In-Mail in order for this feature to work.
Call Routing Mailboxes used for Delay Announcements cannot be used for
other features.
Call Routing boxes used for dial options cannot be used for other features.
When Voice Mail Delay Announcements are being played, VM8000 InMail talk
paths (ports) are used.
VM8000 InMail cannot be used for ACD Night Announcement.
If a caller chooses to dial out of a queue during the delay announcement the
caller is immediately removed from the queue.
41-19-01 Delay Message Start Timer
Determine how long the system waits before playing the first Delay
Message.
Options
0~64800
Default
0
ETUP
ACD Manual for more information.
SV8100
VM8000
for programming
Programming