Call Playback Users And Groups - NEC Univerge SV8100 SL1000 Installation Manual

Call playback users and groups

By default if no users are created in MyCalls, you will be able to playback calls. Once you create any
users, you must login to the MyCalls application as a user. When creating users, an Administrator
account should be created. Any users that are created and want to play back calls, the users must be
enabled for call playback. In Configure / Organisation click create new user or edit an existing user.
To give a user the ability to playback calls, check the 'Enable Call Playback' box, to allow users to be
able to export call, check the 'Enable Export of Recordings' and click OK to save any changes.
It is also possible to setup hierarchal type permissions to allow certain users to only playback calls
from their group. In the example below, the highest level group is called group 1 and in that group,
there is a user call Supervisor. The user supervisor can playback any calls from any calls associated
to Group 2 and Group 3.
The user Group 2 Supervisor can only playback calls in the group named group 2. The same
principle applies to the user Group 3 Supervisor, it can only playback calls for users in group 3.
For the Hierarchal user structure to work correctly, the users must be assigned to extensions. To
assign a user to an extension, go to configure / telephone system and edit an extension.