Troubleshooting - NEC univerge sv8100 User Manual

Issue 7.00

Troubleshooting

The table below shows possible Error messages and their causes.
VMDB is not attached.
Mailbox "XXX" does not exist.
(XXX = mailbox number)
The mailbox is being used by
another session.
There is no available space in
the CF.
The file is being used by
another session. Please try
again later.
The selected file has already
been deleted.
2 - 202
The User Pro message page does not refresh automatically, to see new
messages the page must be refreshed. For instance if a new message is
received via regular operation on the system while a user is viewing the upload/
download screen. The new message is not shown until the page is reloaded by
clicking the icon.
At default Microsoft Windows will automatically open and play the downloaded
WAV. To make "Open" or "Save" selectable, following settings are required:
Windows XP:
1. Choose file type from "Control Panel" → "Folder Options".
2. Click on "File Types" tab.
3. Select "WAV" extension from the list, then click "Advanced".
4. Check "Confirm to open the file after download", then click "OK".
5. Close the folder option by clicking "OK" again.
Windows Vista: It is not possible to change the save to folder option. So the
downloaded file is always automatically opened for playback.
It has been observed that some professional recording tools insert footer
information to the saved wav file. This footer can be intepreted as noise by the
media player used by the SV8100. Please ensure that the wav file does not
contain any footer information prior to uploading the file. If necessary the footer
can be removed by using suitable text editing software similar to Notepad++.
Error Message Cause
The PZ-VM21 is not attached.
The mailbox does not exist.
When the mailbox is being used by another
session, either PC or phone.
When there is no available space in the CF.
When the file to be downloaded is being
used by another session, either PC or
phone.
When the file selected for download has
already been deleted.
Features