Voice Response System (Vrs) - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
Enhancements
With Version 3000 or higher system software, if an outside caller dials an invalid extension number
when connected to the VRS Automated Attendant or calling in on a DISA trunk, the following new
options are available to route these calls:
Extension Number (e.g., operator)

F-Route Dial (e.g., outside phone number)

With Version 9000 or higher software, a timer has been added to enable the direct dialling of
numbers even if a single digit has already been assigned to a destination in the single-digit dial tables.
This enhancement improves the options available to an outside caller by allowing the ability to use
both single digit attendant features and extension calling with the same first digit number.
VRS Dialing Enhancement:
With Version 9000 software, the system provides the ability to ignore DTMF signals during VRS
message playback for DID/DISA calls. This improves the usability of VRS by ensuring the entire VRS
message is played before the caller is transferred to the desired destination.
Description
The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives
the system voice recording and playback ability. The VRS CompactFlash card provides up to 100
system messages (General Message, Automated Attendant greetings, ACD messages, and the 900
Preamble).

General Message
 Automated Attendant (Operator Assistance)
and then lets the caller directly dial a system extension
– provides announcement and overflow messages for ACD groups
 ACD Messages

Transfer to the VRS
 Voice Prompting Messages
alerts callers using 900 lines of the cost and features of the pay-per-call service
 900 Preamble –
 Time, Date and Station Number Check
recording for the time, date, or the extension number

Voice Response System (VRS)

Voice Response System (VRS)
– provides a recorded message to which any user can listen
– allows any extension user to Transfer their outside call to the VRS
– plays call and feature status messages to users
– lets a multiline terminal extension user quickly hear a
– answers incoming calls, plays a greeting to the caller
Issue 12.0
2 - 1973