Acd Delay Announcement - NEC univerge sv8100 User Manual

Description
The In-Mail can now support Automatic Call Distribution Delay Announcements. Use
Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing
Mailboxes (PRG 47-03) as ACD Delay "Announcement" Mailboxes.
System Availability
Related Features
Automatic Call Distribution
InMail System Guide
Conditions
The KSU must be licensed for ACD and In-Mail in order for this feature to
work.
Call Routing Mailboxes used for Delay Announcements cannot be used for
other voice mail features.
Call Routing boxes used for dialing options cannot be used for other voice
mail features.
When Voice Mail Delay Announcements are being played, InMail talk paths
(ports) are used.
InMail cannot be used for ACD Night Announcement.
If a caller chooses to dial out of a queue during the delay announcement the
caller is immediately removed from the queue.
Default Settings
None
Terminals:
Not applicable
Required Component(s):
SV8100 License for InMail

ACD Delay Announcement

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