Transferring Calls - NEC SV8100 Quick Reference Manual

Transferring Calls

To Transfer a call to another extension
With the call in progress press the DSS button and hang up (Blind Transfer) or wait for the user
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to answer and announce the caller, then hand up (announced transfer)
If no DSS button is available press the Trf Softkey or Transfer button then dial the 3-digit
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extension number and hang up (blind transfer) or wait for the user to answer and announce the
caller, then hang up (announced transfer)
If there is no answer and you want to get the caller back press the blicking green outside line
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button or the Conf key. Or, the caller will go to voicemail if transferred.
To transfer directly to Voicemail
With the call in progress press the
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Press the VMsg Softkey
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Press the DSS button for the intended recipient. (If no DSS button then dial the 3-digit extension
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number.)
Hang up the handset to complete the transfer to voicemail
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Placing Callers on Hold
To Place a caller on Hold
With the call in progress press
•
To return to the call at your extension press the blinking green button on your phone. The call
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can be retrieved at other extensions by pressing the blinking red button.
Calls will recall to your extension if not answered within the programmed recall time limit.
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To Place a caller on Exclusive Hold
With the call in progress press Feature +
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To return the call at your extension only press the blinking green button on your phone. (It will
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show as a steady red on all others)
Calls will recall to your extension if not answered within the programmed recall time limit.
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Mute
(mic key)
The MIC button will disable the Handset, Headset or Speakerphone mic. While in use the MIC
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button is on to indicate your Handset, Headset or Speakerphone mic is enabled. Press the
button to toggle on/off. This button is usually left on.
Hold button
Hold
Hold
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