Off-Duty Mode - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
Description
Off-Duty Mode temporarily logs-out an ACD agent's phone. There are two types of

Off-Duty Mode:

Manual Off-Duty Mode
An ACD Agent can enable Manual Off-Duty Mode anytime they want to temporarily
log out of the ACD Group. They might want to do this if they go to a meeting or get
called away from their work area. While logged out, calls to the ACD Group will not
ring the agent's phone.
Automatic Off-Duty Mode
When an ACD Group has Automatic Off-Duty Mode, the system will automatically put
an agent's telephone in Off-Duty Mode if it is not answered. This ensures callers will
not have to wait while ACD rings an extension that won't be answered. For multiline
terminals, the system enables Automatic Off-Duty Mode for all phones with Off-Duty
Mode keys. For single line telephones, you must set an option in programming to
enable Automatic Off-Duty Mode.
Programming
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ACD Installation Manual
Conditions

Automatic Off-Duty Mode does not time out. Once enabled, an agent
must cancel Off-Duty Mode to return to service.

While active the agent will not receive any type of calls (in DND mode).
Default Setting

No Off-Duty Mode keys programmed (Program 15-07-01 = code *13).

Automatic Off-Duty Mode for single line telephone disabled
(Program 41-14-07 = 0).
15-07-01 Programmable Function Keys
To enable Off-Duty Mode at a multiline telephone, assign a Off-Duty Mode
key (code *13).
Off-Duty Mode
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