Sv8100 Interactive Voice Response - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
Description
SV8100 Interactive Voice Response (IVR) is a software application that accepts a combination of voice
telephone input, database information, and telephone keypad selection to provide audio (usually voice)
information to callers and databases, place calls, transfer calls, and send e-mail messages. IVRs also
allow callers to provide voice and data information to be stored in databases used by other user
applications. Common IVR applications include:
Bank and stock account balances and transfers
Surveys and polls
Call center hold and forwarding
Order entry tracking
Simple order entry transactions
Selective information lookup (movie schedules, etc.)
The IVR application uses prerecorded voice, optional text-to-speech, call flow logic, access to relevant
data, and records voice input for later handling. Using computer telephony integration (CTI), the IVR can
hand off a call to someone that can view data related to the caller at a display.
The programmable IVR uses open database connectivity (ODBC) connections to databases to allow
complete customizing of call flows and information anytime. The IVR can generate e-mail messages and
can be remotely monitored and configured using a LAN or WAN in a totally secure environment.
Basically, the IVR receives calls, collects information, and forwards the call.
A customer can use NEC Professional Services to customize the IVR to meet a unique user application.
The following major functions are provided:
Call control
Answer an inbound call.
Place an outbound call.
Collect DTMF digits from a caller.
Play one or more audio files to a caller.
Play text to a caller as digits, number, date, time, or money.
Record from a caller into a file.
Select a menu item.
Access caller ID information.
Set all call control parameters.
Supervise normal and Blind transfers.
Announce a call prior to connection to another port.
SV8100 Features and Specifications Manual

SV8100 Interactive Voice Response

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