Download Print this page

NEC Univerge SV8100 Features And Specifications Manual

NEC Univerge SV8100 Features And Specifications Manual

Hide thumbs Also See for Univerge SV8100:

Features and specifications manual (2148 pages)

,

Features & specifications manual (1174 pages)

,

Programming manual (986 pages)

Table Of Contents

Table of Contents

Advertisement

Quick Links

Download this manual See also: Administration Manual, Administrator's Manual

®

Features and Specifications Manual

INT-2067 (UNIV)

Issue 13.0

(Version 9500)

Table of Contents

Advertisement

Table of Contents

Summary of Contents for NEC Univerge SV8100

Page 1: Features And Specifications Manual
® Features and Specifications Manual INT-2067 (UNIV) Issue 13.0 (Version 9500)
Page 3 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.
Page 5 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
Page 6 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
Page 7: Table Of Contents
Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-2 Section 4 Features......................2-11 Account Code – Forced/Verified/Unverified ............2-13 Account Code Entry.................... 2-21 Alarm ........................2-27 Alarm Reports..................... 2-31 Alphanumeric Display..................
Page 8 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In......................2-145 Battery Backup – System Memory ..............2-151 Battery Backup – System Power..............2-153 Call Appearance (CAP) Keys ................2-155 Call Arrival (CAR) Keys ..................2-161 Call Duration Timer ..................2-167 Call Forwarding – Centrex................2-169 Call Forwarding ....................
Page 9 UNIVERGE SV8100 Issue 13.0 ___________________________________________________________________________________ Cordless Telephone Connection ..............2-377 Data Line Security .................... 2-395 Delayed Ringing ....................2-397 Department Calling................... 2-403 Department Step Calling .................. 2-415 Dial Pad Confirmation Tone ................2-419 Dial Tone Detection ..................2-421 Dialing Number Preview ................... 2-425 Digital Trunk Clocking..................
Page 10 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ General Purpose Relay ..................2-689 Group Call Pickup .................... 2-695 Group Listen..................... 2-699 Handset Mute ....................2-703 Handsfree and Monitor..................2-711 Handsfree Answerback/Forced Intercom Ringing..........2-715 Headset Operation ................... 2-719 Hold ........................2-723 Hot Key-Pad ..................... 2-731 Hotel/Motel .......................
Page 11 Mobile Extension .................... 2-1109 Callback to Cell Phone ..................2-1117 Multiple Trunk Types ..................2-1133 Music on Hold....................2-1153 Name Storing....................2-1163 NEC Meeting Center (NMC)................2-1167 Night Service ....................2-1175 Off-Hook Signaling ..................2-1185 One-Touch Calling..................2-1191 Operator ......................2-1197 (OPX) Off-Premise Extension.................
Page 12 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ Paging, External ..................... 2-1211 Paging, External (VRS) .................. 2-1219 Paging, Internal ....................2-1223 Park ........................ 2-1229 Personal Park at a Co-Worker’s Extension ............2-1231 PBX Compatibility................... 2-1239 PC Programming.................... 2-1245 Outbound IP Connection..................2-1254 Power Failure Transfer................... 2-1265 Prime Line Selection ..................
Page 13 UNIVERGE SV8100 Issue 13.0 ___________________________________________________________________________________ Single Line Telephones, Analog 500/2500 Sets..........2-1391 SLT Adapter ....................2-1403 SMB8000 Communications Analyst ............... 2-1421 SMB8000 E911 Security Notification ..............2-1431 SMB8000 Conference Bridge................. 2-1435 SMB8000 Conference Bridge – Outlook Integration ........2-1447 Softkeys......................2-1467 Speed Dial –...
Page 14 Voice Security Recorder (VSR) ..............2-1971 ™ NEC SonicView IP Recorder (1.0) ..............2-1975 NEC SonicView Recorder (TDM and IP) (2.0) ............2-1981 NEC SonicView Recorder (2.7)................2-1987 Voice Mail Integration (Analog) ..............2-1999 Voice Mail Message Indication on Line Keys ..........2-2021 Voice Over...................... 2-2027 Voice Response System (VRS) ..............
Page 15: Section 1 About This Chapter
UNIVERGE SV8100 Issue 13.0 ___________________________________________________________________________________ Voice Response System (VRS) Embedded VRS........... 2-2055 Voice Response System (VRS) Upload Download Audio ......2-2069 Voice Response System (VRS) – Call Forwarding – Park and Page..... 2-2077 Volume Controls ..................... 2-2083 Warning Tone for Long Conversation............. 2-2087 Wireless DECT (SIP)..................
Page 16 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...
Page 17: List Of Figures
LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example .............. 1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ....... 1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ............. 2-240 Figure 2-2 Department Calling Priority Call Routing ..........2-406 Figure 2-3 Department Calling Circular Routing ............
Page 18 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 G566 and G266 in Desktop Charger ............2-815 Figure 2-24 Example – SIP Phone ................2-856 Figure 2-25 Single SV8100 to IPK/IPK II Connection ..........2-912 Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 1) ......2-913 Figure 2-27 Multiple SV8100 to IPK/IPK II Connection (Layout 2) ......
Page 19 New Toolbars Added – Outlook 2007 ............ 2-1454 Figure 2-51 New Toolbars Added – Outlook 2010 ............ 2-1455 Figure 2-52 NEC Bridge Settings Screen – Outlook 2007 ........2-1456 Figure 2-53 NEC Bridge Settings Screen – Outlook 2010 ........2-1456 Figure 2-54 Schedule NEC Meeting –...
Page 20 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-77 Example of Twice Through Virtual Loop (Reverse Direction) ....2-1510 Figure 2-78 Example – Version 4000 or Earlier ............2-1547 Figure 2-79 Example – Version 5000 ................ 2-1548 Figure 2-80 SV8100 Encryption Configuration ............2-1594 Figure 2-81 VPN Between Smart Device and Office LAN ........
Page 21 UNIVERGE SV8100 Issue 13.0 ___________________________________________________________________________________ Figure 2-102 Program 25-06: VRS/DISA 1-digit Code Attendant Setup – Example 4 ................. 2-2062 Figure 2-103 VRS User Pro Login Diagram ..............2-2070 Figure 2-104 IP DECT – 2nd Indication ..............2-2102 Figure 2-105 IP DECT – Caller ID Display ..............2-2103 Figure 2-106 Out of Range Example ................
Page 22 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Figures...
Page 23 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................2-2 Table 2-2 Sample Alarm Report ................... 2-32 Table 2-3 Alarm Report Definitions ................2-33 Table 2-4 Alarm Report Item Definitions ............... 2-33 Table 2-5 Sample System Information Printout ............2-34 Table 2-6 DT330 Compatibility Settings ...............
Page 24 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for VE 911 Calls ................. 2-594 Table 2-26 CPN for CCIS Standard Calls ..............2-595 Table 2-27 CPN for CCIS VE Standard Calls ............... 2-599 Table 2-28 CPN for CCIS 911 Calls ................2-607 Table 2-29 CPN for CCIS VE 911 Calls ...............
Page 25 UNIVERGE SV8100 Issue 13.0 ___________________________________________________________________________________ Table 2-50 Delete + from Incoming SIP INVITE ............2-896 Table 2-51 Delete + and Country Code from Incoming SIP INVITE ......2-897 Table 2-52 Delete + and Country Code from Incoming SIP INVITE ......2-897 Table 2-53 IPK II Supported Hardware .................
Page 26 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-77 Feature Support Table for Standard SIP Device ........2-1169 Table 2-78 Feature Support Table for Standard SIP Device ........2-1170 Table 2-79 PCPro and WebPro Comparison ............. 2-1261 Table 2-80 Selectable Display Messaging Defaults ........... 2-1367 Table 2-81 Selectable Display Message –...
Page 27 UNIVERGE SV8100 Issue 13.0 ___________________________________________________________________________________ Table 2-104 Exceptions to Windows Process .............. 2-1581 Table 2-105 DT700 Supported Encryption ..............2-1593 Table 2-106 Terminal Category Reference Chart (DT300/DT700) ....... 2-1595 term Table 2-107 Terminal Category Reference Chart (D Series i Terminals) ....2-1597 Table 2-108 Connectivity of Options ................
Page 28 Table 2-144 Language Setting Operation ..............2-1969 Table 2-145 IP Recorder Basic Licenses ..............2-1979 Table 2-146 SV8100 CPU License (NEC SonicView Recorder) ........2-1985 Table 2-147 Known Limitations ..................2-1987 Table 2-148 System Minimum Requirements .............. 2-1993 Table 2-149 Server Hardware Matrix ................
Page 29 UNIVERGE SV8100 Issue 13.0 ___________________________________________________________________________________ Table 2-157 Default Incoming Ringing Tone ..............2-2071 Table 2-158 Error Messages and Causes ..............2-2074 Table 2-159 Supported Wireless DECT (SIP) Features ..........2-2091 Table 3-1 Post Dialing Service Codes – Single Digit Post Dialing Codes ...... 3-2 Table 3-2 Service Codes by Number ................
Page 30 Issue 13.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ xxiv List of Tables...
Page 31: General Information
Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
Page 32: Figure 1-1 Sv8100 Key Assignment Example
Issue 13.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
Page 33: Figure 1-2 Feature Access/One-Touch Key Assignment Example
UNIVERGE SV8100 Issue 13.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
Page 34 1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
Page 35: Chapter 2 Features
HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
Page 36: Important Notes
EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...
Page 37 UNIVERGE SV8100 Issue 13.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection...
Page 38 Issue 13.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Caller ID Caller ID Not Supported Caller ID – Flexible Ringing Central Office Calls, Answering Central Office Calls, Answering Central Office Calls, Placing...
Page 39 UNIVERGE SV8100 Issue 13.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Directed Call Pickup Directed Call Pickup Directory Dialing Directory Dialing Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns...
Page 40 Issue 13.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline...
Page 41 UNIVERGE SV8100 Issue 13.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name K-CCIS - IP with IAD Not Supported K-CCIS - IP with PVA K-CCIS – IP with PVA K-CCIS - T1 K-CCIS – T1...
Page 42 Issue 13.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Paging, External Paging, External Not Supported Paging, External (VRS) Paging, Internal Paging, Internal Park Park PBX Compatibility PBX Compatibility PC Programming PC Programming...
Page 43 UNIVERGE SV8100 Issue 13.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Not Supported Simple Network Management Protocol (SNMP) Single Line Telephones, Analog 500/2500 Sets Single Line Telephones, Analog 500/2500 Sets SLT Adapter SLT Adapter...
Page 44 Issue 13.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Not Supported uMobility – Wi-Fi Client Not Supported Unicast/Multicast Paging Mode Uniform Call Distribution (UCD) Uniform Call Distribution (UCD) Uniform Numbering Network...
Page 45 UNIVERGE SV8100 Issue 13.0 EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. Features and Specifications Manual 2 - 11...
Page 46: Features
Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 12 Features...
Page 47: Account Code - Forced/Verified/Unverified
Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 48 Issue 13.0 UNIVERGE SV8100 Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom call to the attendant and a RESTRICT message in the operator display.
Page 49: Default Settings
UNIVERGE SV8100 Issue 13.0 To simplify Account Code Entry, store the Account Code (e.g., 1234 ) in a One-Touch    Key. Just press the key instead of dialing the codes. Account Codes appear on the SMDR report (even if they are hidden on the telephone ...
Page 50 Issue 13.0 UNIVERGE SV8100 Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 51 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-20 Class of Service Options Turn Off or On the Operator Alert 0 = Off (Supplementary Service) – when a forced account code is 1 = On ...
Page 52 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 40-10-01 Voice Announcement Service Enable (1) or Disable (0) the 0 = Not Used Option – VRS Fixed Message system ability to play the fixed 1 = Used ...
Page 53 UNIVERGE SV8100 Issue 13.0 Dial your Account Code [1~16 digits, using 0~9 and or (3~16 digits for Forced)]. If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden,  each digit you dial shows on the telephone display (depending on programming).
Page 54 Issue 13.0 UNIVERGE SV8100 To enter a Forced Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  With Forced Account Codes, you hear, “Please enter an Account Code.”(depending on programming).
Page 55: Account Code Entry
UNIVERGE SV8100 Issue 13.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
Page 56 Issue 13.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
Page 57 UNIVERGE SV8100 Issue 13.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 58 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...
Page 59 UNIVERGE SV8100 Issue 13.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
Page 60 Issue 13.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).
Page 61: Alarm
UNIVERGE SV8100 Issue 13.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
Page 62 Issue 13.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 63 UNIVERGE SV8100 Issue 13.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.
Page 64 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 30 Alarm...
Page 65: Alarm Reports
V7000 Enhancement License (0036) and Maintenance License (0043). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
Page 66: Table 2-2 Sample Alarm Report
Issue 13.0 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
Page 67: Table 2-3 Alarm Report Definitions
UNIVERGE SV8100 Issue 13.0 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
Page 68: Table 2-5 Sample System Information Printout
Issue 13.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...
Page 69 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
Page 70 Issue 13.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
Page 71 UNIVERGE SV8100 Issue 13.0 System Availability Terminals All Multiline Terminals Required Component(s) When using the Version 7.00 feature to email DIMLast and DIMDump files, the following components are required: USB memory stick PZ-ME50-US V7000 Enhancement License (0036) Maintenance License (0043)
Page 72 Issue 13.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 73: Printing Reports
UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 90-24-02 System Alarm Report Set the day for the alarm report to Day 00~31  Notification Time Setup – Day print. (0 = Disabled) (default = 00) 90-24-03...
Page 74 Issue 13.0 UNIVERGE SV8100 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0~ Address 126.255.255.254 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...
Page 75 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 90-10-02 System Alarm Setup – Report When enabled the system will 0 = Disabled provide notification of events for 1 = Enabled each of the enabled reports. This ...
Page 76 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-15 System Alarm Report – DIMLOG When enabled the system will 0 = Disabled Notification send an email notification when a 1 = Enabled system fault occurs and DIMLast/ (default = 0) ...
Page 77 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 47-18-09 VM8000 InMail Setup – Reply to Set the email address for replies to Up to 48 characters Address outgoing emails. This email (default = No Setting) ...
Page 78 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 44 Alarm Reports...
Page 79: Alphanumeric Display
UNIVERGE SV8100 Issue 13.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
Page 80 Issue 13.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 81 UNIVERGE SV8100 Issue 13.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 47...
Page 82 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 48 Alphanumeric Display...
Page 83: Analog Communications Interface (Aci)
The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
Page 84 Issue 13.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
Page 85 Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.
Page 86 Issue 13.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
Page 87 UNIVERGE SV8100 Issue 13.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 88 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...
Page 89 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...
Page 90 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 56 Analog Communications Interface (ACI)
Page 91: Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
Page 92: Table 2-6 Dt330 Compatibility Settings
Issue 13.0 UNIVERGE SV8100 When a single line phone is connected to an AP(R)-R or APR-L, the 2nd channel of ESI  must be used (Programs 10-03-06 and 10-03-07) to switch back and forth between a call and call waiting.
Page 93 UNIVERGE SV8100 Issue 13.0 System Availability Terminals All Multiline Terminals except DTR-2DT-1 TEL, DTP-2DT-1 TEL, and DTP-16HC-1 TEL. Required Component(s) AP(R)-R  AP(A)-R  PSA-L  ADA-L  APR-L  Related Features Electra Elite IPK Terminals SV8100/SV8300 Terminals Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 94 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (LCA PKG Setup) – Customize the transmit and 1~63 (-15.5 +15.5dB) Receive Gain Level (R-Level) receive levels of the CODEC Gain [default = 32 (0dB)] ...
Page 95: Answer Hold
UNIVERGE SV8100 Issue 13.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
Page 96 Issue 13.0 UNIVERGE SV8100 Required Component(s) None Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 97 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
Page 98 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 64 Answer Hold...
Page 99: Answer Key
UNIVERGE SV8100 Issue 13.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
Page 100 Issue 13.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 101 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
Page 102 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 68 Answer Key...
Page 103: Attendant Call Queuing
UNIVERGE SV8100 Issue 13.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
Page 104 Issue 13.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 105 UNIVERGE SV8100 Issue 13.0 Operation None Attendant Call Queuing 2 - 71...
Page 106 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 72 Attendant Call Queuing...
Page 107: Automatic Call Distribution (Acd)
UNIVERGE SV8100 Issue 13.0 Automatic Call Distribution (ACD) Enhancements With Version 5000 or higher software, ACD calls can be routed based on agent skill levels. With Version 7000 or higher software, the number of ACD MIS Monitoring programs that can run simultaneously increases from five to a maximum of 16.
Page 108 Issue 13.0 UNIVERGE SV8100 How often the time in queue portion of the display reoccurs.  If the supervisor should hear a Queue Alarm when the time in queue portion reoccurs.  This alarm is a single beep tone that reminds the supervisor to check the condition of the queue.
Page 109 UNIVERGE SV8100 Issue 13.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
Page 110 Issue 13.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
Page 111 UNIVERGE SV8100 Issue 13.0 Busy on a call.  Placing an Emergency Call to the supervisor.  Not available or installed.  The ACD Supervisor can use their console also for placing and transferring calls – just like any other extension user.
Page 112 Issue 13.0 UNIVERGE SV8100 With a Rest Mode key programmed on an ACD agent’s telephone, when the agent is in rest mode, the key is lit. If the Rest Mode key is pressed while an agent is on a call, the key flashes to indicate a pre-Rest Mode status.
Page 113 UNIVERGE SV8100 Issue 13.0 Automatic Work Time: The system implements Automatic Work Time for the agent as soon as they hang up their current call. This is helpful in applications (such as Tech Service groups) where follow-up paperwork is a requirement for every call.
Page 114 Issue 13.0 UNIVERGE SV8100 Queue Status Display with Scrolling: When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD Group Supervisor and/or agent’s display (based on the Class of Service). The display helps the supervisor keep track of the traffic load in their group.
Page 115 UNIVERGE SV8100 Issue 13.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
Page 116 ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. The UNIVERGE SV8100 ACD MIS is supported on Windows XP, Windows Vista 32-bit, and Windows 7 32- and 64-bit. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information.
Page 117 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
Page 118 SV8100 product line. Initially, the InServer will come pre-installed with Windows Embedded Standard OS and support the setup and deployment of the NEC Desktop Suite and InACD MIS (Version 5000 or higher software is required).
Page 119: Required Software
A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID  for each abandoned call. (ACD MIS 1.5.0.0 or higher is required). Default Setting Refer to the UNIVERGE SV8100 ACD Manual for more details. System Availability Terminals All Terminals...
Page 120  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
Page 121 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 11-13-12 Service Code Setup (for ACD) – When using service code 669 to Change Agent ACD Group by change an agent ACD group, the (default = 669) Supervisor supervisor must enter a 2-digit ...
Page 122 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-11-01 Virtual Extension Delayed Ring Assign the delayed ringing options Day Night/Mode: 1~8 Assignment for an extension Virtual Extension Ringing: or Virtual Extension Group Answer 0 = Immediate Ring ...
Page 123 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 30-05-05 DSS Console Lamp Table – Out Define the LED patterns for out of Lamp Pattern Data  of Schedule (ACD DSS) schedule (ACD/DSS) functions on the DSS consoles.
Page 124 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-03-03 Incoming Ring Group Determine whether an incoming 0, 1~7 Assignment for ACD Group – call to a trunk ring group should 0 = No Priority Priority Data follow a priority assignment.
Page 125 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...
Page 126 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...
Page 127 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 41-10-02 ACI Delay Announcement – 2nd Define the ACI port number to be 0~96 Delay Announcement ACI Port used for the delay 0 = No Setting Number announcement.This program is (default = 0) ...
Page 128 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-11-07 VRS Delay Announcement – Set the time, after the last 2nd 0~64800 (seconds)  ACD Forced Disconnect Time Delay Message is played, before 0 = No Disconnect after the 2nd Delay Message the call is disconnected.
Page 129 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-02 ACD Options Setup – Automatic Define if agents manually enter 0 = After wrap up mode Wrap Up Mode wrap mode by pressing a key, or key is pressed...
Page 130 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-13-2 ACD Options Setup – Set various options for ACD 2nd Data: Destination Number Type Groups. When an option is set for 0 = None an ACD Group, the setting is in...
Page 131 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 41-16-01 ACD Threshold Overflow – Define the maximum number of 0~200  Number of Calls in Queue calls allowed in the ACD queue (0 = No Limitation) before overflow occurs.
Page 132 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-18-10 ACD Agent Identity Code Setup – For each AIC table, define the 0~64  ACD Group Number in Mode 8 ACD group AIC Agents are in 0 = No Setting during mode 8.
Page 133 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 41-20-02 ACD Queue Display Settings – Program 41-15 can also provide a 0~64800 (seconds) Queue Status Display Time queue alarm to the agents. The (default = 5) options in Program 41-20 should ...
Page 134 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-24-02 Caller ID Marking Setup – ACD Set whether the Agent ID or 0 = Agent Extension Agent Info for Caller ID extension number of the ACD Number ...
Page 135 UNIVERGE SV8100 Issue 13.0 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05). The Headset key blinks when Automatic Headset is activated.
Page 136 Issue 13.0 UNIVERGE SV8100 To Log Out (for single or multiple agent log ins): Multiline Terminal  All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 1 to accept.
Page 137 UNIVERGE SV8100 Issue 13.0 Single Line Telephone  Follow Steps 1~3 to log in with additional AICs (up to three) anytime. Lift the handset and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
Page 138 Issue 13.0 UNIVERGE SV8100 Rest Mode: To Set The Manual Rest Mode: Multiline Terminal With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).  The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key ...
Page 139: Automatic Release
UNIVERGE SV8100 Issue 13.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
Page 140 Issue 13.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 141 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Set the minimum detection level. 0~15 Setup – Min. Detection Level detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to –45dBm(15) detect level 2: –40dBm(0) to...
Page 142 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-05 Call Progress Tone Detector Set the Pulse Count. 1~255 Setup – Pulse Count default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) – 1 Type 4, Type 5 –...
Page 143 UNIVERGE SV8100 Issue 13.0 Operation None Automatic Release 2 - 109...
Page 144 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 110 Automatic Release...
Page 145: Automatic Route Selection
The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
Page 146 Issue 13.0 UNIVERGE SV8100 Time of Day Selection  For routing, ARS provides 10 different day selections (called Time Schedule Patterns). Each Time Schedule Pattern can provide up to 20 time intervals which are assigned to one of the eight day/ night modes.
Page 147 UNIVERGE SV8100 Issue 13.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...
Page 148 Refer to the Dial Tone Detection feature for the specifics on how the system handles Dial  Tone Detection. ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The  UNIVERGE SV8100 supports only direct trunk selection for dial 0 (Operator) type calls. 2 - 114 Automatic Route Selection...
Page 149: Recognize Extension Location When Logging In With Netlink
UNIVERGE SV8100 Issue 13.0 If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to  route using ARS. When using ARS Class of Service Matching, CCIS calls will always follow Class of Service ...
Page 150 Issue 13.0 UNIVERGE SV8100 Conditions The Recognize Extension Location when Logging in with NetLink requires Version 7000 or  higher software. This feature requires Netlink to be enabled.  This feature is only supported on DT700 and softphones.  Default Setting...
Page 151 UNIVERGE SV8100 Issue 13.0 Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 152 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-02-01 Automatic Night Service Define the daily pattern of the 0000~2359 Patterns –Start Time Automatic Mode Switching. Each Refer to the SV8100 Mode Group has 10 patterns. Programming Manual These patterns are used in for defaults.
Page 153 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 12-03-01 Weekly Night Service Switching Define which time pattern should Night Mode Service be used on each day of the week. Group Numbers: 01~32 Time Schedule Pattern Number: 1~10...
Page 154 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-07-01 Text Data for Night Mode Make up an original text message, Night Mode Service which, depending on Group Number: programming, can be displayed on 01~32 an LCD of a multiline telephone in Day/Night Mode: 1~8 each Mode.
Page 155 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. only 2 = Incoming access...
Page 156 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-17 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – ARS ability to override the trunk access 1 = On ...
Page 157 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 26-01-07 Automatic Route Selection Define the system options for 0 = F-Route  Service – F-Route Access COS Automatic Route Selection (ARS). 1 = ARS Reference (default = 0)
Page 158 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-02-03 Dial Analysis Table for ARS – For each Dial Analysis Table If Service Type 1 (in Additional Data/Service Number (1~800), if Service Type 1 was 26-02): selected in Program 26-02-02,...
Page 159 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Treatment Assign the Dial Treatments (1~15) 24 characters Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 160 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network 0000~9999 Transmit Network ID (Carrier ID) Selection information element to (Fixed four digits) be added to an ARS call using an ...
Page 161 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 44-02-04 Dial Analysis Table for ARS/ Determine if the Dial Tone 0 = Off F-Route Access – Dial Tone Simulation is On (1) or Off (0) for 1 = On...
Page 162 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-04-01 ARS/F-Route Selection for Time Assign each ARS/F-Route ARS/F-Route Time Schedule Selection number (1~500) to an Mode: 1~8 ARS/F-Route table number for ARS/F-Route Table  each ARS/F-Route time mode.
Page 163 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 44-05-10 ARS/F-Route – CCIS over IP For each ARS/F-Route table 0~16367  Destination Point Code (1~500). Set the CCIS over IP (default = 0) Destination Point Code (0~16367).
Page 164 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-09-01 Weekly Schedule for ARS/ Define a weekly schedule for 1 = Sunday F-Route using ARS/F-Route day numbers (Pattern 1~10) 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).
Page 165 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Define the minimum detection 0~15 detect level 0: Min. Detect Level level for DTMF Tone Receiver. –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...
Page 166 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Define the maximum detection 0~15 Max. Detect Level level for DTMF Tone Receiver. detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...
Page 167 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Define the forward twist level for Forward Twist Level DTMF Tone Receiver. (1dB~10dB) default: Type 1 = 5 (6dBm)  Type 2 = 5 (6dBm)
Page 168 Issue 13.0 UNIVERGE SV8100 Recognize Extension Location when Logging In with Netlink: Level Program Program Name Description/Comments Assigned Data Number 26-01-01 Automatic Route Selection Enable/Disable ARS. 0 = Disable (Off)  Service – ARS Service 1 = Enable (On) (default = 0)
Page 169 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 26-02-01 Dial Analysis Table for ARS/LCR Enter the digits (16 digits Dial Digits – Dial maximum: 1~9, 0  , @; 800 (16 digits maximum)  separate entries) for the Dial 1~9, 0, ...
Page 170 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-02-03 Dial Analysis Table for ARS – For each Dial Analysis Table If Service Type 1 (in Additional Data/Service Number (1~800), if Service Type 1 was 26-02): selected in Program 26-02-02,...
Page 171 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Treatment Assign the Dial Treatments (1~15) 24 characters Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 172 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-13-01 ARS Class of Service for NetLink Use to set an extension’s ARS Day/Night Mode: 1~8 (DT700) Class of Service when used for Class = 0~16 NetLink. Automatic Route ...
Page 173 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 44-05-09 ARS/F-Route Table – Maximum Set the maximum number of digits 0~24  Digit to send when using the F-Route. (default = 0) 44-05-10 ARS/F-Route – CCIS over IP...
Page 174 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 140 Automatic Route Selection...
Page 175: Background Music
Background Music (BGM) is allowed System Availability Terminals All Multiline Terminals Required Component(s) Locally provided Background Music source (i.e., CD player, Radio, NEC Audio  Emcee). PGD(2)-U10 ADP if different external MOH and BGM sources are required.  Background Music...
Page 176 Issue 13.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 177 UNIVERGE SV8100 Issue 13.0 Operation To turn Background Music on or off: Press idle Speaker. Dial 725. Press Speaker to hang up. Background Music 2 - 143...
Page 178 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 144 Background Music...
Page 179: Barge-In
UNIVERGE SV8100 Issue 13.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 180 Issue 13.0 UNIVERGE SV8100 When Silent Monitor Mode is used, MIC or Feature + 1 can be used to activate speech path  to the internal and external parties. With Version 5000, the Barge-In key has been enhanced to allow for additional data to be ...
Page 181 UNIVERGE SV8100 Issue 13.0 Park Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 182 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-10 Class of Service Options Enable the extension Barge-In 0 = Speech (Supplementary Service) – Mode to be Speech mode or 1 = Monitor  Barge-In Monitor Monitor mode.
Page 183 UNIVERGE SV8100 Issue 13.0 To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (Program 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone.
Page 184 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 150 Barge-In...
Page 185: Battery Backup - System Memory
UNIVERGE SV8100 Issue 13.0 Battery Backup – System Memory Description The battery on the CD-CP00-US retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00-US encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
Page 186 Issue 13.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 187: Battery Backup - System Power
The CD-CP00-US is equipped with batteries for system battery backup.  An External Battery Pack can be connected to the system to provide extended time during  a commercial power outage. Refer to the UNIVERGE SV8100 System Hardware Manual for further details. Default Settings None...
Page 188 Issue 13.0 UNIVERGE SV8100 Programming None Operation None 2 - 154 Battery Backup – System Power...
Page 189: Call Appearance (Cap) Keys
Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Page 190 Issue 13.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...
Page 191 UNIVERGE SV8100 Issue 13.0 Related Features Automatic Route Selection Call Arrival (CAR) Keys Central Office Calls, Answering Central Office Calls, Placing Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Call Appearance (CAP) Keys 2 - 157...
Page 192 Issue 13.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 193 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 24-01-01 System Options for Hold – Hold A call on Hold recalls the 0~64800 (seconds) Recall Time extension that placed it on Hold (default = 90)  after this time. This time works with the Hold Recall Callback Time.
Page 194 Issue 13.0 UNIVERGE SV8100 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.
Page 195: Call Arrival (Car) Keys
UNIVERGE SV8100 Issue 13.0 Call Arrival (CAR) Keys Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-Less) and ITL-320C-1 terminals. Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
Page 196 Issue 13.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 197 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 11-04-01 Virtual Extension Numbering Assign virtual extension numbers. Up to eight digits  100 3601 256 3857 15-01-01 Basic Extension Data Setup – Define the extension/virtual Up to 12 characters Extension Name extension name.
Page 198 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-08-01 Incoming Virtual Extension Ring When an extension or a virtual 0 = Tone Pattern 1 Tone Setup extension is assigned to the 1 = Tone Pattern 2...
Page 199 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 15-18-02 Virtual Extension Key Enhanced Define if calls to or from a Virtual 0 = Secondary Options – Display Mode When Extension Key display the Virtual Extension Name ...
Page 200 Issue 13.0 UNIVERGE SV8100 Operation To answer a call ringing a Call Arrival (CAR) Key: Press the flashing Call Arrival (CAR) Key. To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key.
Page 201: Call Duration Timer
UNIVERGE SV8100 Issue 13.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 202 Issue 13.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 203: Call Forwarding - Centrex
UNIVERGE SV8100 Issue 13.0 Call Forwarding – Centrex Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use.
Page 204 Issue 13.0 UNIVERGE SV8100 Default Setting Disabled System Availability Terminals All Terminals Required Component(s) PBX/Centrex CO line Related Features Call Forwarding Call Arrival (CAR) Keys Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box PBX Compatibility Virtual Extensions...
Page 205 UNIVERGE SV8100 Issue 13.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 206 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-04-01 Behind PBX Setup Indicate if the trunk is installed 0 = Stand Alone behind a PBX (1) or not (0). There (Trunk) is one item for each Night Service 1 = Behind PBX (PBX) ...
Page 207 UNIVERGE SV8100 Issue 13.0 Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Split Service Code (default not assigned). Dial 3 (CTX/PBX).
Page 208 Issue 13.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 174 Call Forwarding – Centrex...
Page 209: Call Forwarding
UNIVERGE SV8100 Issue 13.0 Call Forwarding Enhancements With Version 3000 or higher system software, the Desktop terminal and the Mobile Extension can both ring. If neither extension answers, the call is forwarded to Voice Mail. Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number.
Page 210 Issue 13.0 UNIVERGE SV8100 Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable Call Forwarding from their telephone. An extension user can also set the forwarding for another extension by using Call Forward for any Extension to Destination.
Page 211 UNIVERGE SV8100 Issue 13.0 When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or  DND, the Reason for Transfer option can display to the transferred extension why the call is ringing their telephone. An extension user can forward their calls to a Department number.
Page 212 Issue 13.0 UNIVERGE SV8100 When the following are done in sequence,  Call Forwarding Busy is set to extension  Call Forwarding Immediate is set on extension  Call Forwarding Immediate is cancelled on extension  then, Call Forwarding Busy/No Answer is set back on the extension.
Page 213 UNIVERGE SV8100 Issue 13.0 Department Calling Direct Station Selection (DSS) Console Do Not Disturb Programmable Function Keys Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 214 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-03 Service Code Setup (for Setup/ Set the service code for setting call MLT, SLT  Entry Operation) – Call Forward forwarding for no answer. (default = 743) –...
Page 215 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 11-11-55 Service Code Setup (for Setup/ Set or Cancel the call forward MLT, SLT Entry Operation) – Call Forward busy or no answer destination with  (default = 793) Busy No Answer Destination (No no split.
Page 216 Issue 13.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-01 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Call Forward ability to set Call Forward 1 = On ...
Page 217 UNIVERGE SV8100 Issue 13.0 Level Program Program Name Description/Comments Assigned Data Number 24-09-01 Call Forward Split Settings – Call Assign Call Forwarding Type and 0 = Call Forwarding Off Forwarding Type: the destination numbers for each 1 = Call Forwarding extension/virtual extension.
Page 218 Issue 13.0 UNIVERGE SV8100 Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (Program 15-07-01, 10 or SC 751, Key Code 10) Dial 1 (Set).
Page 219 UNIVERGE SV8100 Issue 13.0 To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Busy/No Answer Service Code (default: 744). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
Page 220 Issue 13.0 UNIVERGE SV8100 To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.