Required Software - NEC Univerge SV8100 Features And Specifications Manual

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If a phone has never been brought up and is assigned as an agent, the system will have to

be reset before the phone is able to login.

The End of Work Key (

Normal Agents logged in into the End of Work. Groups that only have AIC agents will not

be put in the End of Work.

The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running

the ACD Server application is not connected.

The programming of the Agents and Queues in the UNIVERGE SV8100 system are not

transferred to the PC running the ACD Server/MIS applications. The ACD Server/MIS

applications are programmed separately.

A supervisor assigned to not receive calls or take calls after the overflow time is reached

shows as idle in MIS when they are logged in and idle even when calls are queued up and

not reaching the overflow timer.

Default Setting

Refer to the UNIVERGE SV8100 ACD Manual for more details.

System Availability

All Terminals

Required Component(s)

ACD Software License

PZ-VM21 Unit

VM8000 InMail (2 or 4) port flash drive

(For Delay Announcements using VM8000 InMail)

Required Software

14) from a System Supervisor will only put ACD Groups that have

UNIVERGE SV8100

Automatic Call Distribution (ACD)