Department Calling - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

With Department Calling, an extension user can call an idle extension in a programmed Department

Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a

caller dial the Sales department just by knowing the Sales department pilot number. The caller does not

have to know any Sales department extension number.

Two types of routing are available with Department Calling: Priority Routing and Circular Routing. With

Priority Routing, an incoming call routes to the highest priority extensions first. Lower priority extensions

ring only if all higher priority extensions are busy. With Circular Routing, each call rings a new extension.

Overflow Routing

Department Calling also provides overflow routing for extensions in the group. If a user directly dials a

busy extension in a Department Group, the system can optionally route the call to the first available

group member. The system follows Program 22-15-01~22-15-07 for playing the periodic VRS message.

Department Calling also allows each Department group to transfer calls to a predefined Speed dial bin

(Program 24-05-01) immediately or after a Delayed time (Program 24-02-08). Internal and transferred

calls are not supported for Delayed transfer.

DID and Overflow Routing

Three types of Overflow are supported for DID calls:

Immediate Transfer:

This feature can be enabled or disabled by using a (58) key programmed in Program 15-07. It can

also be done by using the service codes in Program 11-11-25 (set) and Program 11-11-26 (cancel).

When this feature is activated, any DID calls pointed directly to the Pilot Number go immediately to

the transfer destination and do not ring anyone in the group. To set up the destination you use

Program 24-05 and Program 13-04. Once these programs are set, the access code assigned in

Program 11-11-27 can be used to change the destination as needed.

Department Calling