Announcement Function - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

When a call is transferred to the ACD Pilot number using a call appearance key, the LED for

that key remains on until the UCB answers the call in typically 1~5 seconds depending on

the traffic volume.

Call forward and DND do not affect calls offered from UCB. An agent with these functions

set is still delivered a queue call.

A default alert tone (that can be disabled in system programming) is provided for Barge-In

An agent in an ACD queue can log out to prevent receiving ACD calls. The station user

can then originate calls or receive calls directed to the station number but cannot receive

calls from the ACD queue.

An agent can log on/off from the telephone using the UCB Analog Login feature. The agent

dials the analog login number and is answered and prompted for the Agent login ID.

Restrictions:

Incoming ACD queue calls cannot be received when the agent is on break; a queue depth

parameter allows calls to deliver through Worktime when callers have been waiting longer

than the prescribed threshold.

When an ACD queue call is being offered to an agent and the agent receives a non-ACD

call, the queue call is recalled and offered to the next available agent.

SLT, SIP DECT, and third-party SIP phones can not be agents.

ANNOUNCEMENT FUNCTION

There are no Default announcements, Progress announcements, or Position in Queue announcements

for the UCB. Each announcement can be recorded either using the Administrator application audio

editor with audio recorded from the telephone or PC microphone or by importing it from .WAV or .VOX

files. Optimum recording settings for studio recordings are available in the online help. Each

announcement can be used by any queue. Each announcement can be edited using the Administrator

GUI .WAV editor to delete or paste audio content. All announcements are stored in the UCB internal

UCB (Unified Communications for Business)