Supervisor, Dss Console - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
Description
An ACD Supervisor (Group or System) can use their DSS Console to monitor the
status of the ACD Agents within a group. The DSS Console is an essential tool for
supervisors since ACD Agent status monitoring is not available on a Multiline's
programmable keys, unless Hotline keys are assigned.
When the supervisor presses a button for an ACD Group, the console key flash rates
provide information to the supervisor about these activities of the group agents.





The following diagram shows the DSS console flash rates for ACD Supervisors.
Emergency Call
(Double Wink Off, (Double Wink Off,
Agent Logged Off
Agent Logged Off
A maximum of four consoles are available per extension.
The ACD Supervisor can also use their console for placing and transferring
calls – just like any other extension user.
ACD Installation Manual
Logged into the group (i.e., in service)
Logged out of the group (i.e., out of service)
Busy on a call
Placing an Emergency Call to the supervisor. Refer to
3-35.
Not available or installed
Emergency Call
then On)
then On)
(Wink Off)
(Wink Off)
Conditions

Changing flash patterns for DSS Consoles will also change them for
Hotline keys.

Supervisor, DSS Console

Issue 4.0
Emergency Call on page
120 IPM
120 IPM
120 IPM
120 IPM
9 2 0 - 1 4 1 a
3 - 101