Logging The Network Data Stream - Auerswald COMpact 4000 Operation Manual

Service and Maintenance
Service Data

Logging the Network Data Stream

The service data include, amongst others, the following legally especially
protected components:
- Configuration of the PBX
- Names of internal subscribers
- Passwords of PBX, subscribers, VoIP accounts and VoIP subscribers
- Address books of the PBX
- Connection data sets with destination, source, and time information of a
telecommunication connection
Before the service data are being saved, all subscribers to the PBX must be
informed that these contents will be forwarded. They must also be informed
about who will use the data received.
If you want to make the service data available to your specialised dealer or
to the manufacturer for error analysis, you must make sure that the legal
requirements are fulfilled.
Proceed as follows:
• Using the configuration manager
1. Open the page Administration > Service data.
2. Accept the legal notes by entering
3. Click Download service data.
4. Save the file.
Further steps:
• The technical departments (Service, Development) use the file to diagnose the malfunction.
Logging the Network Data Stream
To log the Ethernet data stream, a network protocol in *.pcap format can be recorded. This
protocol can then be evaluated (e.g.,with Wireshark/Ethereal), for instance, to determine the
cause any malfunctions which may have occurred.
758
ok in the entry field.
COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016