Groups; Detailed Information About Group Functions - Auerswald COMpact 4000 Operation Manual

Groups

In addition to internal subscribers, the PBX can also manage groups. The internal subscribers
can become members of any and all groups. These groups can be used, for example, to collect
the internal subscribers in certain departments or teams (Support, Marketing, Sales) together.
Membership in a group does not necessarily mean that a subscriber receives calls sent to the
group. A subscriber that is logged out takes on no group functions. This can be especially
important for employees of a support department, who should not be available to customers
around the clock, but rather rotate in and out of the hotline.

Detailed Information about Group Functions

Note:
If a group (subgroup) has been configured in the PBX as member of a group
(main group) and a subscriber is at the same time member of these two
groups, he will only be considered as a member of the main group when a
call comes in.
Subgroups (i.e. groups that have been configured as members of other
groups) are permanently logged in as incoming and permanently logged
out as outgoing.
Telephones permanently logged in cannot log out of a group.
Group calls can also be placed in the waiting loop, always provided that at
least one subscriber is logged in as incoming. The group will be called as
soon as a subcriber who is logged in as incoming is free.
There are three different ways to log in:
Only incoming
When logging into a group as incoming, the subscriber then finds himself in the call distribution
of the group in question for internal, exchange line and door calls.
Only outgoing
When logging into a group as outgoing, the subscriber acquires a number of characteristics/
access rights from the group. These replace his own characteristics/access rights as an
individual subscriber for outgoing work-related calls. A subscriber can only be logged on in a
single group as outgoing even if he is a member of more than one group.
COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016
Detailed Information about Group Functions
Functions
Groups
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