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Auerswald COMmander Basic.2 Installation And Commissioning Instructions

Modular pbxs for isdn and internet telephony
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Installation and Commissioning Instructions
Modular PBXs for ISDN and Internet Telephony
COMmander Basic.2
COMmander Basic.2 19"

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  • Page 1 Installation and Commissioning Instructions Modular PBXs for ISDN and Internet Telephony COMmander Basic.2 COMmander Basic.2 19"...

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Table of Contents Important Information............................. 6 Safety Information ..............................6 Symbols and signal words used..........................7 Proper Use ................................8 Technical Data ................................ 13 Recommended Number of System Telephones for a Complete System..............15 Power Consumption on the Various End Devices ....................
  • Page 4 Table of Contents Installing Cable Between the External S Port and ISDN (NTBA) ................41 Connecting the Primary Rate Interface (NTPM) Directly to the S Port ............... 41 Installing Cable Between S Port and Primary Multiplex Interface (NTPM) ............42 Connecting the Ethernet Interface to the Internet ....................
  • Page 5 Table of Contents LED Functions on the S Modules .......................... 72 LED Functions on the U Module.......................... 72 LED Functions on the S Module ......................... 73 Checking the Call Channel Assignment........................73 Checking the Registration of Internal VoIP Subscribers ..................73 Checking the VoIP Account Registration ........................

  • Page 6: Important Information

    Important Information Important Information This section includes necessary information for operating the devices safely. Before installing and commissioning the PBX, be sure to read the safety information listed here. Also become familiar with the proper use of the device as well as the technical data. Safety Information Warning: Improper handling of the device can result For some installation and maintenance work, it is...

  • Page 7: Symbols And Signal Words Used

    Please contact your skilled electrician or the manufacturer directly. If you have uninterruptible power supply, for example, the UPS-5115 Telecom (Auerswald Caution: Exceeding (even temporarily) the threshold optional accessory), you can continue operating a values indicated in the technical data can damage or large part of the system during a power failure.

  • Page 8: Proper Use

    (not included in the basic assembly) General is designed for connecting to an NTBA using the The COMmander Basic.2 and COMmander Basic.2 19" European protocol DSS1 (Euro ISDN). It supports the devices are telecommunication systems – referred to as connection type PBX connection.
  • Page 9 Important Information Ethernet Port Internal S Port The devices to be connected to the Ethernet port are An internal S port has similar requirements, such as an dependent on their intended application. The applications ISDN connection with the Point-to-Multipoint connection listed at the end do not exclude each other.
  • Page 10 Door terminal system according to FTZ 123 D12-0 external VoIP channels (SIP-compliant according (for example, TFS Dialog 100, TFS Dialog or TFS to RFC 3261, VoIP Codec G.711 µ-Law/a-Law) Dialog pro from Auerswald) 1 USB port for administration Door opener 1 serial port for a printer connection...
  • Page 11 Important: If a non-compatible COMmander 4S module is damaged by its short circuit when being Maximum Extension operated in a COMmander Basic.2, repair charges The PBX can be operated with a maximum of 48 internal are required. subscriber connections (analog, VoIP, and ISDN).
  • Page 12 Important Information Installation It is important to consistently use all of the available options for assigning passwords. The PBXs are intended to be operated in closed rooms. In Make permissions available addition, all of the devices connected to the system must (programming authorisation, exchange...

  • Page 13: Technical Data

    Important Information Technical Data Power Supply Connection Options on the COMmander 8a/b Module Rated voltage 230 V 10%, 50 Hz Analogue internal 8 internal analogue ports Rated current max. 0.8 A Connection Options on the COMmander 2TSM Module Protection class Door stations 1 power supply outlet Power...
  • Page 14 RS-232-C, V.24 Transmission rate 9600-38400 baud (19200 baud for an External S Port activated Auerswald hotel function), 8 bit, no Connection unit removable spring clamp connection parity, 1 stopbit, no protocol, galvanically (4-core), on 2 ports per module, optional RJ-...

  • Page 15: Recommended Number Of System Telephones For A Complete System

    Important Information Weight Basic unit casing variants for wall mounting: Music Input Approx. 2400 g Connection unit Cinch connector Basic unit 19" casing variants: Approx. 6000 g Input level adjustable from -18 to +10 dB (1 V COMmander 8VoIP module: Approx. 180 g COMmander 16VoIP module: Approx.

  • Page 16: Environmental Notice

    Configuration Manual is located on the Auerswald Mega tions on the support pages on the Auerswald web site Disk included in the package under Manuals. How to ope- (Internet address: www.auerswald.de).

  • Page 17: Preparation (Modules)

    Preparation (Modules) Preparation (Modules) This section provides overviews of the connections and setting options for the PBX modules. In addition, this section provides information about the necessary hardware settings required on the modules before insertion. This includes selecting the desired operating mode the switchable ports and turning the terminators on or off.

  • Page 18: Setting The Operating Voltage For The Ntpm

    Preparation (Modules) Setting the Operating Voltage for the NTPM Caution: Electrostatic charges can destroy sensitive Steps to Take components. Switch on: Push both buttons on the DIP switch to be Only a skilled electrician may open the casing and switched to the “on” position. See Fig.

  • Page 19: Commander 4S Module Overview (Rev. 3)

    Preparation (Modules) COMmander 4S Module Overview (Rev. 3) Fig. 4: COMmander 4S module (rev. 3) A connector for switching the operating mode on the port 4 Terminal clamps (removable) for connecting to the S ports 1-4 (see circuit board label) DIP switches for terminators on the S port 1 RJ-45 socket for connecting to the S...

  • Page 20: Commander 8S Module Overview

    COMmander Autoswitch. The COMmander Autoswitch (optional accessory from Requirements Auerswald) adds an emergency equipment function – Previous system planning to the PBX. If this optional connector is mounted on a COMmander 4S...

  • Page 21: Switching Terminators

    Preparation (Modules) in the case of a power failure. This telephone remains Fig. 7: Jumper setting on the COMmander 4S operational on the external S port and can be used for external calls. It receives its emergency power module (rev. 3) and COMmander 8S module directly from the central office.

  • Page 22: Commander 8U P0 Module Overview

    Preparation (Modules) COMmander 8U Module Overview Fig. 9: COMmander 8U module Status display LEDs for U ports 5-8 Status display LEDs for U ports 1-4 A connector for attachment on the base circuit board Terminal clamps (removable) for connecting to the U A connector for connecting to the front panel of 19"...

  • Page 23: Commander 8A/B Module Overview

    Preparation (Modules) COMmander 8a/b Module Overview Fig. 11: COMmander 8a/b module A connector for attachment on the base circuit board Terminal clamps (removable) for connecting analogue A connector for connecting to the front panel of 19" end devices to the internal a/b ports 1-4 casing variants Terminal clamps (removable) for connecting analog end devices to the internal a/b ports 5-8 (the terminal clamp...

  • Page 24: Inserting Memory Card

    Note: If you would like to remove the memory card, you can unlock it by pressing lightly on the slot. It is recommended to replace the memory card every two years. Use only recommended boards (see Service/Support > FAQs > FAQs: Memory cards COMmander module www.auerswald.de).

  • Page 25: Preparation (Casing Variants For Wall Mounting)

    Preparation (Casing Variants for Wall Mounting) Preparation (Casing Variants for Wall Mounting) This section describes the preparations required before installing and commissioning the device. In addition, information is provided on how to open the casing and make changes, how to attach it to the wall, as well as how to install modules on the PBX (not included in the delivery).

  • Page 26: Base Circuit Board Overview

    Preparation (Casing Variants for Wall Mounting) Base Circuit Board Overview Fig. 14: COMmander Basic.2 base circuit board 9-pole D-sub socket for connecting to a serial printer Module slot 1A for universal module use “Alternate” button Module slot 1B for universal module use “Default”...

  • Page 27: Updating Or Upgrading The Pbx

    Preparation (Casing Variants for Wall Mounting) Updating or Upgrading the PBX Warning: Touching the voltage carrying conductors or the telephone connections – including those on the Fig. 15: Insert the module modules – may cause a life-threatening electric shock. The PBX contains hazardous voltages, even out- side of the power supply unit (for instance ringer voltages).

  • Page 28: Connecting The Commander Voip/Vmf Modules

    Preparation (Casing Variants for Wall Mounting) Connecting the COMmander VoIP/VMF Modules Requirements Note: The available RJ-45 socket on the last VoIP/ VMF module is used to connect to the network. – Per module, the patch cable included in the delivery of the module Steps to Take Module...
  • Page 29 Preparation (Casing Variants for Wall Mounting) Opening the Cable Channels in the Mounting Frame Steps to Take Fig. 18: Open the cable channels Pull the small plastic covers out of the opening on the side out of which the cable should exit. See Fig.

  • Page 30: Connecting The Earthing

    Preparation (Casing Variants for Wall Mounting) Drill the mounting holes ( 6 mm) and insert dowels Fasten the mounting frame on the wall using the into the holes. screws. Reinstalling the Mounting Rack Requirements Fig. 20: Reinstall the mounting rack –...

  • Page 31: Closing The Casing

    Preparation (Casing Variants for Wall Mounting) Fig. 21: Earthing terminal on the main circuit board Closing the Casing Requirements Fig. 23: Closing the casing – After installation, cables carefully reinserted into the cable space Note: This mounting frame is equipped with fastening hooks.

  • Page 32: Preparation (19" Casing Variants)

    Preparation (19" Casing Variants) Preparation (19" Casing Variants) This section describes the preparations required before installing and commissioning the device. In addition, information is provided on how to open the casing, make changes and mount it in a rack as well as how to upgrade the PBX with modules (not included in the delivery).

  • Page 33: Commander Ba-P08 Connector Panel Assignment

    Preparation (19" Casing Variants) Fig. 25: Remove the upper cover panel COMmander BA-P08 Connector Panel Assignment Note: For the S modules, the connector panel is Note: Two connection panels are required for a labelled with black digits on a white background. For COMmander 8S module.

  • Page 34: Rj-45 Socket Assignment On The Commander Ba-P08 Connector Panel

    Preparation (19" Casing Variants) RJ-45 Socket Assignment on the COMmander BA-P08 Connector Panel Fig. 28: S port assignment on the COMmander Fig. 29: Assignment of the a/b port or U port on BA-P08 connector panel the connector panel of the COMmander BA-P08 not in use not in use not in use...

  • Page 35: Base Circuit Board Overview

    Preparation (19" Casing Variants) Base Circuit Board Overview Fig. 31: COMmander Basic.2 base circuit board “Alternate” button Module slot 1A for universal module use “Default” button Module slot 1B for universal module use “Status” LED Module slot 1C for universal module use “Reset”...

  • Page 36: Updating Or Upgrading The Pbx

    Preparation (19" Casing Variants) Updating or Upgrading the PBX Warning: Touching the voltage carrying conductors Steps to Take or the telephone connections – including those on the Insert the module: Guide the module between the two modules – may cause a life-threatening electric circuit board latches...

  • Page 37: Connecting The Commander Voip/Vmf Modules

    Preparation (19" Casing Variants) Connect connector panel: Connect the connector Fig. 34: Remove the dummy panel panel to the corresponding module using a ribbon cable. Note: When the COMmander 2TSM module is connected to the appropriate connector panel with a ribbon cable, a cinch adapter is used to establish the connection for Audio In and Audio Out.

  • Page 38: Closing The Casing

    Preparation (19" Casing Variants) Closing the Casing Requirements Steps to Take – After installation, cables carefully reinserted into the Place the upper cover panel in such a way that the cable space protective earth connection is located on the rear to the right.

  • Page 39: Mount The Casing In The Rack

    Preparation (19" Casing Variants) Mount the Casing in the Rack Requirements Important: Mechanical loads and electro-magnetic fields can impair PBX operation. – Hand tools and material: Avoid mechanical loads (for example, vibrations). Screwdriver Avoid proximity to devices that generate electro- Screws magnetic fields or react sensitively to them (e.

  • Page 40: Connecting To The Network Provider

    Connecting to the Network Provider Connecting to the Network Provider This section describes how to connect to the NTBA or to the NTPM of the network provider. If at all possible, it is determined whether the device is to be connected directly or the lines are to be laid permanently. In addition, this section provides information on how to connect the PBX to the Internet (VoIP) using a router.

  • Page 41: Installing Cable Between The External S

    Connecting to the Network Provider Installing Cable Between the External S Port and ISDN (NTBA) Warning: Power surges, which can occur during Note: When assigning the individual wires, orient electrical storms, can cause life-threatening electric yourself with the identifiers subsequently listed or shocks or damage/destroy the PBX.

  • Page 42: Installing Cable Between S 2M Port And Primary Multiplex Interface (Ntpm)

    Connecting to the Network Provider Fig. 39: The RJ-45 socket assignment on the S module Available Available Screen Installing Cable Between S Port and Primary Multiplex Interface (NTPM) Warning: Power surges, which can occur during Note: Refer to the NTPM terminal diagram in the electrical storms, can cause life-threatening electric documentation provided by the manufacturer.

  • Page 43: Connecting The Ethernet Interface To The Internet

    Connecting to the Network Provider Connecting the Ethernet Interface to the Internet Important: If you would like to integrate the PBX into Further Steps an existing network, please contact the system Configure the necessary network settings on the administrator responsible for this. Making changes to router and/or an existing network may cause considerable...

  • Page 44: Connecting Analogue End Devices

    Connecting Analogue End Devices Connecting Analogue End Devices This section describes how to connect different analogue end devices to the a/b port of a COMmander 8a/b module. If at all possible, it is determined whether the device is to be connected directly or the lines are to be laid permanently. Warning: Touching voltage-carrying conductors or If available, also disconnect the devices from telephone connections may cause a life-threatening...
  • Page 45 Connecting Analogue End Devices – Distance/line length between the devices depends on the cable used: Maximum 800 m for a cable with a pair diameter of 0.6 mm Steps to Take Lay the line. Note: Prevent interference. Avoid laying long lengths of parallel lines, especially next to mains.

  • Page 46: Connecting Isdn End Devices

    RJ-45 socket. – For connecting multiple end devices on one internal port: one ISDN multiplug Note: The Auerswald ISDN Multiplug and ISDN Autoswitch are available for this type of wiring as optional accessories in specialised stores. In...

  • Page 47: Connecting Cable And Wall Sockets To The Internal S

    Connecting ISDN End Devices Connecting Cable and Wall Sockets to the Internal S Port (Internal S Bus) Warning: Power surges, which can occur during Maximum of 500 m and four wall sockets for one electrical storms, can cause life-threatening electric extended passive bus.
  • Page 48 Connecting ISDN End Devices Fig. 45: Short passive bus with star topology Internal S port on the PBX max. 75 m max. 75 m Fig. 46: Extended passive bus Internal S port on the PBX max. 465 m max. 35 m Steps to Take To finish commissioning, you need to set up an internal phone number for each end device in the...

  • Page 49: Connecting Isdn End Devices Directly To The Internal U P0 Port

    Connecting ISDN End Devices Connecting ISDN End Devices Directly to the Internal U Port Important: Connecting end devices directly is only Steps to Take possible on 19" casing variants. Single COMfortel 1100/1500/2500/2500 AB: Connect the COMfortel 1100/1500/2500/2500 AB to the RJ-45 Requirements socket on the internal U port.
  • Page 50 Connecting ISDN End Devices Attach the wires to the two middle terminal clamps in the internal U port. See Fig. 51 on page Fig. 49: Connection over a fixed U adapter With an ISDN wall socket: Connect the IAE or UAE8 socket to the terminal clamps on the internal U port.
  • Page 51 Connecting ISDN End Devices Fig. 51: Connect the wall sockets to the internal port UAE8...

  • Page 52: Connecting Voip End Devices Connecting

    Connecting VoIP End Devices connecting Connecting VoIP End Devices This section describes how to connect different VoIP end devices to the Ethernet port. Warning: Touching voltage-carrying conductors or If available, also disconnect the devices from telephone connections may cause a life-threatening auxiliary power sources (for example, UPS).

  • Page 53: Connecting Other Devices

    Connecting Other Devices Connecting Other Devices This section describes how to connect a printer to the PBX for printing out call data. Warning: Touching voltage-carrying conductors or If available, also disconnect the devices from telephone connections may cause a life-threatening auxiliary power sources (for example, UPS).
  • Page 54 Connecting Other Devices Fig. 53: Casing socket assignment (standpoint of the soldering connections)

  • Page 55: Commissioning

    Commissioning Commissioning This section describes how to place the PBX into operation. This includes turning on the PBX, setting up the network connection between the computer and the PBX as well as logging into the web interface on the PBX for setting up the initial configuration. After this, you will learn how to put each individual end device into operation.

  • Page 56: Configuring The Pbx Via The Ethernet Port

    192. 168. 0. 1 to 192. 168. 0. 254 Note: The PBX configuration manual (available as a except for 192. 168. 0. 240 (IP address of the PDF on the accompanying Auerswald Mega Disk) PBX) includes configuration instructions as well as a –...

  • Page 57: Configuring The Pbx Via The Usb Port

    Note: The PBX configuration manual (available as a automatically assigns an IP address to the PC. The PDF on the accompanying Auerswald Mega Disk) PC, on the other hand, automatically receives its IP includes configuration instructions as well as a address after the RNDIS driver is installed.

  • Page 58: Configuring The Static Ip Address In The Pc

    Commissioning Configuring the Static IP Address in the PC Steps to Take Windows XP/Vista: Right-click network connection to be configured. Note: The following steps describe how to set the configuration on the operating systems, Windows XP, Windows 7: Double-click LAN-Verbindung. Vista and 7.

  • Page 59: Connecting The Pc To The Ethernet Port

    Working close to active parts is only permitted if connecting the device to the PC) start the driver these parts are voltage-free or are protected installation from the Auerswald Mega Disk (as of against direct contact. version 5.95). Casing variants for wall mounting: Pull out the...

  • Page 60: Installing The Rndis Driver On Windows Xp

    Install software automatically (Recommended), and then click Next. – Auerswald Mega Disk (as of version 5.81) A search is made for the driver to be installed. As soon as the driver is found, you are asked Steps to Take whether you would like to continue.

  • Page 61: Putting Standard Isdn End Devices Into Operation

    Commissioning Putting Standard ISDN End Devices into Operation Requirements Steps to Take – The internal phone number configured on the S port Connect end devices with a separate power supply to in question the 230 V mains. Enter the internal phone number as an MSN for the –...

  • Page 62: Connection Options

    ISDN PC controller PIN cannot be used here. – Completed installation of the device driver Click Login. Note: For an Auerswald USB device, this refers to the The configuration manager opens. USB, the CAPI 2.0 and CoNDIS-WAN drivers. For Make your changes.

  • Page 63: Configuring The Pbx Remotely Via An External S

    – Completed Installation of the Device Driver Page 68. After this, the PBX is accessible over each associated MSN/DDI. Note: For an Auerswald USB device, this refers to the USB, the CAPI 2.0 and CoNDIS-WAN drivers. For – On the page COMset General settings...

  • Page 64: Configuring The Pbx Remotely Via The Internet

    USB connection of the computer to one of the version 1.8.16. internal system telephones Note: The configuration software can be installed Ethernet connection from the Auerswald Mega Disk. Note: COMfort 1000/1200/2000 system Note: To support Windows Vista, the COMfortel Set...

  • Page 65: Configuring System Telephones Remotely Via The Pbx

    Note: If no remote switching number has been ter and a PBX via one of the following devices: configured, the PBX must be enabled internally for Auerswald USB device (for example, a COMfortel remote configuration using the programming function. 2500) Page 68.
  • Page 66 Connection Options Note: For an Auerswald USB device, this refers to the Note: COMfort 1000/1200/2000 system USB, the CAPI 2.0 and CoNDIS-WAN drivers. For telephones, you only need to enter the 6-digit system more information about installing drivers, please refer telephone PIN –...

  • Page 67: Setting Up A Dial-Up Connection On Windows Xp

    Connection Options Setting up a Dial-up Connection on Windows XP Steps to Take Enable the checkbox for the connection you want, and click Next. Click Start. Under ISP Name, enter any connection name, Click All Programs. for example, “PBX + [customer name]” and click Next.

  • Page 68: Setting Up A Dial-Up Connection On Windows 7

    Connection Options Setting up a Dial-up Connection on Windows 7 Steps to Take Configuration via the internal S port: Under Dial-up phone number, enter the internal CAPI dial-in Click Start. access number on the PBX. Click Control Panel. Under User name, enter “admin” and under Password, enter the admin PIN on the PBX.

  • Page 69: Service And Maintenance

    Service and Maintenance Service and Maintenance This section describes the functions available to you for detecting errors and troubleshooting. In addition, this section describes how to update the operating software (firmware) on the PBX and extend the range of features on the PBX by enabling functions that are available for purchase.
  • Page 70 Service and Maintenance you can switch back and forth between either firmware An old configuration can be restored by loading a restora- version. During an update, the currently inactive firmware tion point. The option as to whether the network settings is overwritten.

  • Page 71: Querying Firmware Versions/Serial Numbers

    – Opened configuration manager (with an existing con- nection to the PBX web server) Steps to Take Click the Auerswald logo at the top left in the Version configuration manager. Serial numbers This opens a dialogue window. Besides the PBX data (e.

  • Page 72: Led Functions On The S Modules

    Service and Maintenance Note: If the "Power” LED remains constantly lit even after a restart, an error has occurred. Please contact Fig. 56: LEDs your dealer or the manufacturer directly. Status “LAN” LED Transfer activity on the Ethernet interface Orange (blinks/ Packets are being transmitted.

  • Page 73: Led Functions On The S 2M Module

    Service and Maintenance LED Functions on the S Module Note: The LEDs are easily visible on the front panel Status of the S port of the 19" casing variants. “Line” Lights up Layer 1 is activated. “Busy” Lights up At least one B-channel is in use. Fig.

  • Page 74: Checking The Voip Account Registration

    Service and Maintenance Checking the VoIP Account Registration Requirements Green The REGISTER request sent to the – Opened configuration manager (with an existing con- VoIP provider was successful. nection to the PBX web server) Grey The STUN request failed or a the system was restarted.

  • Page 75: Shutting Down The Pbx

    Service and Maintenance Shutting Down the PBX Requirements Click OK. – Opened configuration manager (with an existing con- The “Power” LED lights up in red and the “Status” nection to the PBX web server) LED lights up in green, which indicate that you may now shut down the PBX.

  • Page 76: Restoring Configuration Data From A Restoration Point

    Service and Maintenance Restoring Configuration Data from a Restoration Point Important: Restoring an old configuration overwrites Steps to take the current configuration data. Open the page Administration Data backup Note: A configuration file that was created with an In the Configuration file list field under Restore old older firmware version, may possibly not contain all of configuration data, select the restoration point for the configuration data (for example, data for new...

  • Page 77: Performing An Immediate Firmware Update

    Administration Server configuration: In order to use new features after a firmware update, www.auerswald-update.de you normally need a new version of the operating manual and the configuration manual. Both are – The address of the DNS server registered on the...

  • Page 78: Saving The Firmware File In The Pbx (Manual Firmware Update)

    PBX, you will receive a message. Note: You can download the firmware file from the Note: The new firmware is currently not yet enabled. support pages at the Auerswald web site (Internet The old firmware is retained for the moment. address: www.auerswald.de).

  • Page 79: Starting The D-Channel Protocol

    Click OK. version 2.5.2 Beta The protocol log is displayed. Note: The computer application can be installed from the Auerswald Mega Disk. – The IP address for the PBX is known (192.168.0.240 - factory setting). Note: Remote recording/logging of a D-channel protocol is also possible.

  • Page 80: Creating A Pbx Image

    If you want to provide the recorded data to your Save the file. authorized vendor or to Auerswald for the purpose Recording the network protocol is started. of error analysis, you have to ensure that the applicable legal requirements are met.

  • Page 81: Index

    S2M module ............. 73 Configuration ....see the Configuration Manual on the on the UP0 module .............. 72 Auerswald Mega Disk Configuration data ..............70 Configuration, resetting ............70 Mounting frame, disconnecting from mounting rack ....28 Execute ................
  • Page 82 Index PBX, enable for remote configuration ........68 PBX, turning on ............... 55 port ..................9 Cable, installing ..............49 PBX, updating or upgrading End devices, connecting ............. 49 19" casing variants .............. 36 Casing variants, for wall mounting ........27 port, internal ...............

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