Automatic Reception - Auerswald COMpact 4000 Operation Manual

Automatic Reception

This function automatically connects an external caller with the person they want to contact.
The caller hears an announcement (e.g. "... If you would like to talk to the Sales team, press 1
..."). If they then redial, they can call a specific internal subscriber, a group, a voice mailbox, a
different automatic reception, or a subscriber whose number has been diverted to an external
number. Depending on the configuration, the caller either redials using a DTMF suffix dialling
digit of between 0 and 9 or by dialling the entire internal number.
A total of ten receptions can be set up. These can either be switched in parallel or in series. As
a result, several automatic receptions can be operated in parallel, for example in multi-
company operation or, if required, one main reception with a number of sub-receptions can be
set up.
Calls are accepted in the automatic reception in the following way:
• A caller reaches the automatic reception (e.g. via the external call distribution function).
• The caller hears a greeting, which might also be repeated. They then have the option of
selecting a call destination by dialling a DTMF suffix dialling digit. They can also redial
during the announcement.
Notes:
The announcement is always played to the caller when their call is received.
For this reason, the caller might hear the call tone for a few seconds before
their call is accepted, for example, if several callers are listening to announce-
ments at the same time.
Incoming VoIP calls can only be transferred over the automatic reception if
the VoIP provider does not block DTMF code presentation.
If an external caller is transferred to the automatic reception by a query call
from an internal telephone, the person transferring them hears the
announcement and can then select the destination themselves. After that, the
caller is connected with the selected destination. If the person transferring the
calls hangs up before selecting a destination, the caller hears the
announcement and can select a destination themselves.
• If the caller enters a valid number, the call destination will be called for a maximum of 120
seconds. The destination subscriber can answer the call during this time.
Notes:
When a call is transmitted via the automatic reception, it is the caller's phone
number that is transferred (not the reception's number).
COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016
Automatic Reception
Switching the Do-not-Disturb Function On/Off
Functions
307