Related Manuals for Auerswald COMmander Business
Summary of Contents for Auerswald COMmander Business
- Page 1 Operator´s Manual for the User ISDN and VoIP PBX Systems COMmander€ Business COMmander€ Basic.2 COMpact 5010 VoIP COMpact 5020 VoIP...
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Page 2: Abbreviations Used In This Manual
Also note the information about the guarantee, service, environment, CE symbol and declaration of conformity in the insert “Conditions of Guarantee, Infor- mation Service.” The latest information After functional extensions have been installed during a firmware update, you will receive current instructions on the support pages at the Auerswald web site (Internet address: www.auerswald.de). Copyright Passing on or duplicating the contents of this manual or parts of it is only allowed with our express written permission. -
Page 3: Table Of Contents
Table of Contents Table of Contents Abbreviations used in this Manual..............................2 Symbols and Signal Words used in this Manual ..........................2 Pictograms used in this Manual................................2 Introduction – Important Information ......................7 Safety Information ..................................7 Usage and Functionality ................................8 Functions and Features..................................8 T-Net-Functions of analog Telephones supported by the PBX ......................9 Network Operator Features supported by the PBX ..........................9 Differences using various Telephones............................10... - Page 4 Table of Contents Transfer an existing Call................................22 Transfer from Query ..................................22 Transfer external Call without Announcement to an internal Telephone (Blind Transfer) ..............23 Put the Call into the Internal Parking Zone (Call Parking) ......................23 Internal Subscriber is busy – Put the external Call Partner into the Waiting Loop .................23 Connect a 3rd Call during a Query .............................24 Start 3rd Call ....................................24 Finish 3rd Call and return to the Query ............................25...
- Page 5 Table of Contents Enable a Connection without Dialling (Baby Call/Hotline) .......................43 Configure Baby Call/Hotline ................................44 No Disturbance by Your telephone (Call Protection)........................44 Activate Do-Not-Disturb..................................45 Make a Priority Call in Case of Call protected Telephone ......................45 Activate Call Deblocker (incoming) – VIP Numbers ........................45 Activate Call Restrictor (incoming) –...
- Page 6 Table of Contents Voice Mailboxes ...................................58 Activate/deactivate the Readiness of a Voice Mailbox or activate Time Control................58 Record the Announcement for a Voice Mailbox with a Telephone....................58 Listen to Announcement for a Voice Mailbox ..........................58 Delete Announcement for a Voice Mailbox ............................59 Query Voice Mailbox from an internal Telephone or execute Remote Access from an external Telephone .........59 View and change your Settings via Web Interface ..............60...
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Page 7: Introduction - Important Information
Use or sale of our products for these purposes is only The table of contents on p. 3 gives you an idea of content and allowed with prior written permission by Auerswald for each individual organization of the operating manual. incident. The index on p. -
Page 8: Usage And Functionality
Some of these functions may be available for an CTI – computer supported telephony with system telephones extra fee. COMfort 1200/2000 plus and COMfortel 1100/1500/2500/2500 For some functions a release via Auerswald Upgrade Center is nec- AB/VoIP 2500 AB essary. CTI – computer supported telephony via LAN TAPI COMmander Business and COMmander Basic.2: The release can... -
Page 9: T-Net-Functions Of Analog Telephones Supported By The Pbx
(max. 80) fax boxes as well as up to 8 simultaneously available voice mail/fax channels COMmander Business: 80 (max. 120) voice mailboxes and 80 (max. 120) fax boxes as well as 8 (max. 16) simultaneously avail- able voice mail/fax channels Standard Windows format for audio files. -
Page 10: Differences Using Various Telephones
Therefore it is necessary to read the manual of the telephone and to read the ISDN telephone help files of Auerswald provided that your telephone is listed there (available on the Auerswald CD and the Auerswald homepage). It is absolutely necessary to know with which key or with which menu a Query can be started (e.g. -
Page 11: Representation Of Tones And Ringer Rhythms
Introduction – Important Information Representation of Tones and Ringer Rhythms Representation of Tones and Ringer Rhythms Representation of the tones: Time in seconds Permanent dial tone (425 Hz) Extension dial tone (425 Hz) Confirmation tone (425 Hz) Busy tone (425 Hz) Ringback tone (425 Hz) Special tone 1 (425 Hz) Special tone 2 (425 Hz) -
Page 12: Make Calls With Normal Telephones And Change Settings
Make Calls with normal Telephones and change Settings Make Calls with normal Telephones and change Settings React to an incoming Call In case of an analog telephone the internal and external calls can be able to do this you take the call to your telephone by dialling a differed by differentiated ringer rhythms (e.g. -
Page 13: React To An Incoming Call While Knocking
Make Calls with normal Telephones and change Settings React to an incoming Call while Knocking React to an incoming Call while Knocking If you hear a tone that repeats itself again and again - the knocking Refuse waiting caller: If you do not like to talk to the waiting caller, tone - during a call, an external subscriber is trying to reach you or you are able to ignore the waiting call or to refuse it by dialling a you are getting a door or alarm call. -
Page 14: Call Somebody
Make Calls with normal Telephones and change Settings Call Somebody Call Somebody Important: The special numbers provided by the VoIP provider for Call without presentation of the calling number: If you like to pre- checking one's account status or dialling usually do not include a vent that your next call partner sees your telephone number on his local prefix. -
Page 15: Request An Exchange Line (Transfer Of An Exchange Line Access)
Make Calls with normal Telephones and change Settings Call Somebody Exchange line access number 0 + external telephone number (If you use a direct exchange line telephone for the entry, the exchange line access number 0 is left out.) or short-code dialling number (If you use a direct exchange line telephone for the entry, is preceding the short-code dialling number.) Request an Exchange Line (Transfer of an Exchange Line Access) a b r... -
Page 16: Start External Call With Project Assignment
Make Calls with normal Telephones and change Settings Call Somebody Exchange line access number 0 + external telephone number (If you use a direct exchange line telephone for the entry, the exchange line access number 0 is left out.) or short-code dialling number (If you use a direct exchange line telephone for the entry, is preceding the short-code dialling number.) Important: For the start of a private call without PIN entry the tele- the Properties of your own Subscriber Port on page... - Page 17 Make Calls with normal Telephones and change Settings Call Somebody An unlimited flatrate will be disconnected every 24 hours by the Inter- net Service Provider. This will also cause a disconnect of the calls made at that point of time. Note: With the system telephones COMfortel 1100/1500/2500/2500 AB/VoIP 2500 AB the VoIP access selection can be made comforta- bly via function key (see manual of the telephone).
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Page 18: Start A Query Or Reserve An Exchange Line
Make Calls with normal Telephones and change Settings Start a Query or reserve an Exchange Line Start a Query or reserve an Exchange Line Recall on Busy: If you hear a busy tone after dialling an internal or If you have started an exchange line reservation as described here, external telephone number, it may be that the called telephone is cur- you will be called by the PBX as soon as there is a free line. -
Page 19: Delete Callback On Busy In Advance
Make Calls with normal Telephones and change Settings Make a Query Call Delete Callback on busy in Advance Important: If you use an analog exchange line for the external call, b #37# a deleting callback is not possible. Reserve Exchange Line for the next Call on busy Exchange Lines f F *37# f acknowledge- Wait... -
Page 20: Start Second Call (Query Call)
Make Calls with normal Telephones and change Settings Make a Query Call Finish the Call in a Query: If you like to call somebody that does not Note: If you hang up the receiver during a Query call, both call part- take the call, you normally hang up. -
Page 21: The Subscriber Called In A Query Is Busy - Finish The Call
Make Calls with normal Telephones and change Settings Make a Query Call The Subscriber called in a Query is busy - Finish the Call conversation external telephone number* busy tone automatic return to the call internal telephone number** busy tone automatic return to the call Exchange line access number 0 + external telephone number (If you use a direct exchange line telephone for the entry, the exchange line access number 0 is left out.) or short-code dialling number (If you use a direct exchange line telephone for the entry,... -
Page 22: Transfer An Existing Call
Make Calls with normal Telephones and change Settings Transfer an existing Call Transfer an existing Call Transfer from of a Query (Transfer with announcement): To You have to transfer the call to a specially defined telephone number transfer a call you start a Query first (see chapter Make a Query Call for this function and put the call into an internal parking zone this way. -
Page 23: Transfer External Call Without Announcement To An Internal Telephone (Blind Transfer)
Make Calls with normal Telephones and change Settings Transfer an existing Call Transfer external Call without Announcement to an internal Telephone (Blind Transfer) g F n external hang up – if the called partner takes the receiver, he will be connected to internal number* wait for the ringing tone call... -
Page 24: Connect A 3Rd Call During A Query
Make Calls with normal Telephones and change Settings Connect a 3rd Call during a Query Connect a 3rd Call during a Query Start 3rd Call: If you additionally like to consult another call part- 1st call partner (waiting) ner during a Query, you can start a 3rd call for this purpose. The 1st as well as the 2nd call partner are on hold in the background 2nd call partner (waiting, previously active) during this time. -
Page 25: Finish 3Rd Call And Return To The Query
Make Calls with normal Telephones and change Settings Connect a 3rd Call during a Query Finish 3rd Call and return to the Query 3rd call return to the previously active call partner (Query) (see – 3rd call partner is disconnected return to the previously call partner on hold (Query) –... -
Page 26: Make A Conference
Make Calls with normal Telephones and change Settings Make a Conference Make a Conference Start a Conference: If you started a Query and like to talk to both 1st call partner (previously on hold) call partners to simplify matters, you would be able to connect both calls to a Conference (three-party Conference call). -
Page 27: Talk Alternately With Both Call Partners (Alternation)
Make Calls with normal Telephones and change Settings Announcements via Loudspeaker and System Telephones In order to be able to “transfer (the call partners) during a Conference“ telephone (see manual of the telephone; perhaps also called as this function must be supported via function key or via menu by the “ECT“... -
Page 28: Start Intercomhandsfree To An Internal System Telephone
Make Calls with normal Telephones and change Settings Talking to a Visitor at the Door (Door Terminal Call) Start InterComHandsfree to an internal System Telephone b ##012 n internal telephone number* Voice connection for handsfree operation Internal telephone number of the individual system telephone (If you use a direct exchange line telephone, have to be preceded.) Important: The InterCom permission must be activated on the called The InterCom handsfree is limited to 120 seconds. -
Page 29: The Door Bell Rings (Your Telephone Does Not Ring) - Call The Door
Make Calls with normal Telephones and change Settings Talking to a Visitor at the Door (Door Terminal Call) The Door Bell rings (Your Telephone does not ring) – Call the Door door bell rings internal telephone number* door conversation Internal telephone number of the door (If you use a direct exchange line telephone for the entry, is preceding the telephone number.) Note: You can even call the door before the visitor will have ringed. -
Page 30: Transfer A Door Call
Make Calls with normal Telephones and change Settings Switching Relays (Remote switching) Transfer a Door Call door conversation external telephone number* Query call hang up internal telephone number** Query call hang up Exchange line access number 0 + external telephone number (If you use a direct exchange line telephone for the entry, the exchange line access number 0 is left out.) or short-code dialling number (If you use a direct exchange line telephone for the entry, is preceding the short-code dialling number.) Internal telephone number of the individual telephone (If you use a direct exchange line telephone for the entry,... -
Page 31: Remote Switching Via External Telephone
Make Calls with normal Telephones and change Settings Use the Alarm Function Remote Switching via external Telephone ##8s *26 external telephone number for Identification number for relays with the tele- remote switching and External PIN switch on operation mode “configuration dependent“ phone programming Identification number for relays with the... -
Page 32: Activate Alarm Via Internal Telephone
Make Calls with normal Telephones and change Settings Use the Alarm Function Activate Alarm via internal Telephone b ##8s *24 R identification number activate “once“ Sub-Admin PIN for the alarm contact (alarm input is not activated after triggering) activated “always“ (alarm input remains activated after triggering) deactivate (alarm input is not activated) -
Page 33: Make External Call Through The Pbx (Call Through)
Make Calls with normal Telephones and change Settings Make external Call through the PBX (Call Through) Make external Call through the PBX (Call Through) Call Through: This function enables the use of the Least Cost Rout- The biggest savings can be achieved if the telephone number of the ing of the PBX for e.g. -
Page 34: Forward Telephone "Unconditional" To An Internal/External Telephone Because You Are Absent
Make Calls with normal Telephones and change Settings Forward Calls to stay reachable (Call Forwarding for Subscribers) If the CF on busy and CF on no reply are activated at the same time, To activate subscriber CF for group calls to your telephone, you can both variants will be in use. -
Page 35: Forward Telephone "On Busy" To An Internal/External Telephone Because You Are Currently Telephoning
Make Calls with normal Telephones and change Settings Forward Calls to stay reachable (Call Forwarding for Subscribers) Forward Telephone “on Busy“ to an internal/external Telephone because you are currently telephoning *67* corresponding telephone configure with internal target internal telephone number* *67* configure with external target external telephone number **... -
Page 36: Take Your Calls With You To Stay Reachable (Follow-Me)
Make Calls with normal Telephones and change Settings Take your Calls with you to stay reachable (Follow-me) Take your Calls with you to stay reachable (Follow-me) Follow-me is like a call forwarding unconditional for subscribers or possible to forward the calls to your mobile phone or to forward it to groups, but in comparison with it, it can be configured when you have an internal representative. -
Page 37: Configure Follow-Me From Outside
Make Calls with normal Telephones and change Settings Forward Calls to a Group to stay reachable (Call Forwarding for Groups) Configure Follow-me from Outside ##8s *19 external telephone number for Configure internal telephone internal target tele- tele- remote switching and external PIN internal for- number to be for-... -
Page 38: Forward Group "Unconditional" To An Internal/External Telephone Because All Group Members Are Absent
Make Calls with normal Telephones and change Settings Forward Calls to a Group to stay reachable (Call Forwarding for Groups) If an CF unconditional is activated in addition to another type, only the To activate group CF for calls to a superordinate group, you can con- CF unconditional works that means all calls are forwarded to the for- figure the CF via the Web interface in the configuration manager warding target of the CF unconditional. -
Page 39: Forward Group "On Busy" To An Internal/External Telephone Because All Telephones "Logged In" Are Currently Telephoning
Make Calls with normal Telephones and change Settings Forward Calls to a Group to stay reachable (Call Forwarding for Groups) Forward Group “on Busy“ to an internal/external Telephone because all Telephones “logged in“ are currently Telephoning b ##97n # *67* internal telephone Configure with internal target internal telephone number**... -
Page 40: Forward External Calls To Stay Reachable (Call Forwarding For External Numbers)
Make Calls with normal Telephones and change Settings Forward external Calls to stay reachable (Call Forwarding for external Numbers) Forward external Calls to stay reachable (Call Forwarding for external Numbers) If you like to be reachable always for external calls even if you are not If an CF unconditional is additionally activated to an CF on busy and/ at home at the moment, use the call forwarding for external numbers. -
Page 41: Forward Exchange Line Number "On Busy" To An External Telephone If The Internal Telephones Are Busy At The Moment
Make Calls with normal Telephones and change Settings Forward external Calls to stay reachable (Call Forwarding for external Numbers) Forward Exchange Line Number “on Busy“ to an external Telephone if the internal Telephones are busy at the Moment ##96m # *67* Corresponding Telephone number to be... -
Page 42: Activate Time Control For Call Forwarding For External Numbers
Make Calls with normal Telephones and change Settings Signalling Calls on an Additional Number (Multi-path Call Forwarding) Activate Time Control for Call Forwarding for external Numbers ##96# *69# Time control is activated for the MSN of the dialling telephone. Permanent configuration will be deactivated. Correspond- Activate ing telephone... -
Page 43: Configure Multi-Path Call Forwarding For The Group
Make Calls with normal Telephones and change Settings Enable a Connection without Dialling (Baby Call/Hotline) Configure Multi-path Call Forwarding for the Group b ##97n # *481* Called internal tele- Configure with internal target internal telephone number** phone number* *481* oder Configure with external target external telephone number*** *481#... -
Page 44: Configure Baby Call/Hotline
Make Calls with normal Telephones and change Settings No Disturbance by Your telephone (Call Protection) Configure Baby Call/Hotline *53* Corresponding Configure with internal target internal telephone number* telephone *53* Configure with external target external telephone number** *53# Activate #53# Deactivate Internal telephone number of the individual telephone (If you use a direct exchange line telephone for the entry, is preceding the telephone number.) or internal telephone number of the group (If you use a direct exchange line telephone for the entry,... -
Page 45: Activate Do-Not-Disturb
Make Calls with normal Telephones and change Settings No Disturbance by Your telephone (Call Protection) Activate Do-Not-Disturb ##8*21 your telephone switch on switch off Important: A call protection configured by the user can be overridden Note: On the system telephones COMfort 1000/1200/2000 plus or always or sometimes by the configuration of the administrator (see COMfortel 1100/1500/2500/2500 AB/VoIP 2500 AB the Do-Not-Dis- chapter View and modify the Properties of your own Subscriber Port... -
Page 46: Listen Into A Room (Room Monitoring)
Make Calls with normal Telephones and change Settings Listen into a Room (Room Monitoring) Listen into a Room (Room Monitoring) If you like to listen into a room, you can use the function “Room Mon- After the configuration the receiver will be placed near the telephone. itoring“... -
Page 47: Configure Wake-Up Time And Activate The Function For One Single Wake-Up
Make Calls with normal Telephones and change Settings Use the Wake-up Function Configure Wake-up Time and activate the Function for one single Wake-up ##8s *31 U time: 00-23 (hours), your telephone User PIN Day 1-7: Monday - Sunday 00-59 (minutes) Saturday and Sunday Monday until Friday every day... -
Page 48: Call Groups (Teams)
Make Calls with normal Telephones and change Settings Call Groups (Teams) Call Groups (Teams) Your telephone may be member in one or several groups (teams). only incoming These groups are used e.g. to combine the internal subscribers of only outgoing certain departments (support, marketing, sales). -
Page 49: Log In/Out Outgoing
Make Calls with normal Telephones and change Settings Call Groups (Teams) Log in/out outgoing ##8*42 your telephone log in to a group internal telephone number* log out Internal telephone number of the group (If you use a direct exchange line telephone for the entry, is preceding the telephone number.) Log in/out incoming and outgoing ##8*40... -
Page 50: Use Different Configurations (Day, Night Etc.)
There are eight (COM- controlled by the internal clock or additionally manually by an internal mander Basic.2, COMpact 5010/5020 VoIP) or two and after exten- or external telephone. sion up to ten (COMmander Business) configurations. Activate Configuration from internal Telephone ##8*81 Internal tele-... -
Page 51: Create Call Allowance Account
Make Calls with normal Telephones and change Settings Charges and Call Data Create Call Allowance Account b ##8s *74 n Internal telephone Quantity of monetary units Sub-Admin PIN number* (e.g. Cent) 99999 # unlimited Internal telephone number of the individual telephone (If you use a direct exchange line telephone for the entry, is preceding the telephone number.) Important: If using a VoIP account or an analog exchange line for To use the function “Call Allowance“... -
Page 52: Change The Music On Hold/Announcement
Make Calls with normal Telephones and change Settings Change the Music on Hold/Announcement Change the Music on Hold/Announcement Music on Hold: If you make a transfer or Query, the call partner in Announcement for Automatic Reception: The Automatic Recep- the background will hear a Music on Hold combined with an optional tion allows the automatic forwarding of a caller to his requested call announcement. -
Page 53: Delete Music On Hold Announcement
Make Calls with normal Telephones and change Settings Change the Music on Hold/Announcement Delete Music on Hold Announcement b ##8s *5531# Sub-Admin PIN Note: If you delete any recorded messages to be played back during hold music, the default hold music announcement is automatically activated. -
Page 54: Delete Announcement For Automatic Reception
Make Calls with normal Telephones and change Settings Change the Music on Hold/Announcement Note: An existing announcement is directly overwritten with the shorter text, you can stop the recording by hanging up the receiver or recording function. The text of the announcement to be recorded may by pressing the have a different length depending on the number of the announce- The announcement is recorded directly from the receiver of an inter-... -
Page 55: Listen To The Announcement For Text Before Answering
Make Calls with normal Telephones and change Settings Change the Music on Hold/Announcement Listen to the Announcement for Text before Answering b ##8s *57 T # f No. 1-10 You hear the Sub-Admin PIN of the announcement announcement Note: Depending on the length of the announcement it may take some time to load. -
Page 56: Record The Alarm Announcement Via Telephone
The hotel function (only COMpact 5020 VoIP, COMmander Basic.2 During the guest´s stay (after check in): and COMmander Business) enables the comfortable room and call Permit/block outbound calls from the room telephone data management if the PBX is used in a hotel. The scope of func- Configure the wake-up time of the room telephones tions can be divided into three main areas. -
Page 57: Configure The Wake-Up Time With The Room Telephone
This status can be reviewed by the reception telephone. Print-out Function: (available only in combination with a serial printer (COMmander Basic.2 and COMmander Business) or an USB The advantage of a system telephone COMfort 1000/1200/2000 plus printer (COMpact 5020 VoIP)). This function enables the output of the... -
Page 58: Voice Mailboxes
Make Calls with normal Telephones and change Settings Voice Mailboxes Voice Mailboxes By inserting the appropriate module, the PBXs can be extended with Access from an internal telephone and remote access: The mes- voice mailboxes (COMpact 5010/5020 VoIP: COMpact 2VoIP/6VoIP sages of the voice mailboxes are stored as wave files on the memory module, COMmander Basic.2/Business: COMmander VMF module). -
Page 59: Delete Announcement For A Voice Mailbox
Make Calls with normal Telephones and change Settings Voice Mailboxes Delete Announcement for a Voice Mailbox b ##8s *556 Z Admin PIN, No. 1-9 and 10[0] Internal Internal telephone sub-admin PIN of the announce- telephone number* or user PIN ment Internal telephone number of the voice mailbox (If you use a direct exchange line telephone for the entry, is preceding the telephone number.) Note: If you delete the announcement you recorded for a voice mail-... -
Page 60: View And Change Your Settings Via Web Interface
Operation system if the USB port is used (only COMmander Internet protocol TCP/IP (Transmission Control Protocol /Internet Basic.2 and COMmander Business): Protocol) Windows XP (with Service Pack 3 or better), Windows Vista (with CD-ROM or DVD drive... -
Page 61: Operation Advice
View and change your Settings via Web Interface Operation Advice The configuration manager will open. Now you can see the available program items on the left side. By clicking on the plus sign you can open the folders and look at the underlying config- uration and information pages. -
Page 62: Look At The Telephone Numbers Of The Pbx
View and change your Settings via Web Interface Look at the Telephone Numbers of the PBX Look at the Telephone Numbers of the PBX Note: The viewing of these presented pages can be restricted by the administrator. The telephone numbering plan offers you an overview of the tel- ephone numbers assigned in the PBX. -
Page 63: View And Modify The Properties Of Your Own Subscriber Port
View and change your Settings via Web Interface View and modify the Properties of your own Subscriber Port View and modify the Properties of your own Subscriber Port Note: The viewing of these presented pages can be restricted by the administrator. Under “COMset Internal numbers Subscriber (scr) -
Page 64: View And Modify The Properties Of Your Own Group
View and change your Settings via Web Interface View and modify the Properties of your own Group Then you can check the performed settings in the column “Mode“. View and modify the Properties of your own Group Note: The viewing of these presented pages can be restricted by the administrator. -
Page 65: Look At The Telephone Book Of The Pbx
View and change your Settings via Web Interface Look at the Telephone Book of the PBX Look at the Telephone Book of the PBX Note: The viewing of these presented pages can be restricted by the administrator. To open the telephone book of the PBX, click on “COMtools Telephone book Overview“... -
Page 66: Enter Wake-Up Times For Your Own Subscriber Port
View and change your Settings via Web Interface Enter Wake-up Times for your own Subscriber Port Enter Wake-up Times for your own Subscriber Port Note: The viewing of these presented pages can be restricted by the administrator. Click on “COMtools Wake-up times Wake-up times subscriber“... -
Page 67: Look At The Call Allowance Account Status
View and change your Settings via Web Interface Look at the Call Allowance Account Status Look at the Call Allowance Account Status Note: The viewing of these presented pages can be restricted by the administrator. If a call allowance account has been configured for your tele- phone, you can view the current status of your account under “COMtools Call allowance accounts... - Page 68 View and change your Settings via Web Interface Look at Call Data Under “COMlist Print options“ you can reduce the dis- played table to the columns being necessary for you. Informa- tion on the meaning of the individual columns can be learned in the online help.
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Page 69: Service Functions, Troubleshooting
Service Functions, Troubleshooting Service Functions, Troubleshooting Touching the voltage carrying conductors or the tele- – Installation work inside the open case as well as maintenance phone connections may cause an electric shock danger- services involving the keys inside the case are only allowed to ous to life. -
Page 70: Start Lcr Easy-Update
Service Functions, Troubleshooting Call the Service Technician and ask for Configuration Changes Start LCR easy-Update b ##8s *921# f Special tone pulsating in an inter- Ring-back tone (PBX connects Acknowledge tone rupted manner (connection to the Sub-Admin PIN the telephone with the server; (Update was suc- server is activated;... -
Page 71: Learn Flash Timing
Service Functions, Troubleshooting ISDN Devices Learn Flash Timing b ##8*98*FF # ISDN Devices If you like to connect an additional device, please contact your spe- the ISDN wall jack as shown in Fig. 1. (If you like to unplug the West- cialized dealer or your skilled electrician. -
Page 72: Telephoning Impossible
Service Functions, Troubleshooting Frequent Problem Sources You are hearing a pulsating Tone (Special Dial Tone) after You are hearing a Clicking/Breaking after Picking up the logging into a Group Receiver Eventually a group Call Forwarding has been configured for the If this is an analog telephone, the “call charge transmission group. -
Page 73: Pick-Up Is Not Possible
Service Functions, Troubleshooting Frequent Problem Sources The FLASH-key of your telephone is configured as EARTH-key You try a Query from an external Call to an internal Call and hear and not as FLASH-key (see manual of the telephone). the busy Signal The called party is probably talking. -
Page 74: Digit Sequence Index
Digit Sequence Index IGIT EQUENCE NDEX Telephoning b ##96m *r g Alarm -> page 31 Start external call with a certain telephone number c b 0 a Confirm alarm within 60 seconds with b n r g DTMF digit “0“ Start external call with a certain VoIP account Take waiting Call/reject it ->... -
Page 75: Settings
Digit Sequence Index Settings v F1 q g Ft q Finish 3rd call and return to the previously Start internal Query call to call active call partner (Query) door terminal v F2 q g F# f g Finish 3rd call and return to the call partner Open the door during door previously on hold (Query) terminal call... - Page 76 Digit Sequence Index Settings *61# Listen to announce- ment for automatic Activate CF on no reply for subscribers reception (no. 1-9 and 10[0] of the ##8s *574Z# f #61# announcement, sub-admin PIN) Deactivate CF on no reply for subscribers Delete announce- ment for automatic reception (no.
- Page 77 Digit Sequence Index Settings Deactivate CF unconditional for Configure internal Follow-me ##96m ##21# external numbers (telephone from any internal telephone number to be forwarded) (telephone(s) to be forwarded/ ##8*191n *n # group, internal destination telephone number) Configure CF on busy for external numbers (telephone number to be ##96m #*67*r forwarded, external destination...
- Page 78 Digit Sequence Index Settings ##8*421n # Release Programming via S -> page 70 Log in outgoing to a group (internal telephone number of the group) ##8s *91# Release programming ##8*420# (user PIN or sub-admin PIN) Log out outgoing ##8*401n # Log in incoming and outgoing to a group (internal telephone number of the group) Room Monitoring ->...
- Page 79 Digit Sequence Index Settings Text before Answering -> page 52 Activate only exter- nal Music on Hold without announce- Record ##8s *5734# f ment and listen to it Announcement for (sub-admin PIN) Text before Answering (no. 1-10 of the Activate external Mu- ##8s*56T* f *g # f announcement, sic on Hold mixed...
- Page 80 Digit Sequence Index Settings Wake-up Function -> page 46 Jumps to the next message r f*s #f6 (user PIN or PIN for Activate one-time wake-up with ##8s *31U w # remote access) wake-up time for the next Mo = 1, Tu = 2, ...
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Page 81: Index
..........50 from conference ........27 Call Allowance Account from Query ..........21 Configuration ..see the Configuration configure ..........50 Manual on the Auerswald Mega Disk Analog Telephones view status ......... 67 connection ..........70 Connection Call Charges differences in usage ......10 analog telephones ...... - Page 82 Index Differences Follow-me ..........36 usage of DTMF, pulse dial and ISDN .10 configure from external telephone ..36 configure from internal telephone ..36 Least Cost Routing (LCR) Do-Not-Disturb configure on internal telephone ..36 update (via telephone) ....... 70 activate ..........45 Call Deblocker incoming .....44 Forward Number on no Reply ...
- Page 83 Index Priority Call Time Control for CF (ext. No.) .... 42 make ...........44 T-Net Telephones Safety Information ........ 7 Private Call ...........15 supported functions ......9 Selecting Exchange Lines usage ..........10 Private Call without PIN ......15 VoIP account ........16 Transfer ..........
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