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Auerswald ISDN Installation And Configuration Manual

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Installation and
Configuration Manual
for the Administrator
Modular ISDN PBX
COMmander Basic

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Summary of Contents for Auerswald ISDN

  • Page 1 Installation and Configuration Manual for the Administrator Modular ISDN PBX COMmander Basic...
  • Page 2 Passing on or duplicating the contents of this manual or parts of it is only allowed with our express written permis- sion. Offenders will be subject to claims for damages. All Rights Reserved. ˆ Auerswald GmbH & Co. KG, 38162 Cremlingen, 2004...

  • Page 3: Table Of Contents

    Module ......................17 Select internal/external S Port............................. 18 Configure internal/external S Port for the Operation of an ISDN Emergency Telephone ........... 18 Switch Termination Resistors ............................19 Meanings of the Light-Emitting Diodes ......................... 19 Connection of ISDN Devices to the internal S Port ....................
  • Page 4 Table of Contents Connection to the NT ..............................22 Connection to a Point-to-Point ISDN Line ........................22 Connection to a Point-to-Multipoint ISDN Line ......................23 The a/b Module: Description and Connection ................... 25 Description of the COMmander 8a/b Module ......................25 Connection of analog Devices ..........................
  • Page 5 Table of Contents Call Distribution ................................43 Assign internal Telephone Numbers..........................43 External Call Distribution (External Call Ringing) ......................44 Call Waiting................................... 44 Busy-on-Busy ................................44 Call Forwarding................................44 Do-not-Disturb ................................44 Configure different Devices ............................44 You like to limit Telephone Costs (Cost Control) ....................45 Exchange Line Authorization ............................
  • Page 6 Table of Contents Configure the COMmander 2TSM analog Module ....................51 Door Functions ................................51 Universal switching Relays ............................51 Music Functions................................52 Use second Ringer Bell ..............................52 Use Alarm Functions ..............................52 Special Functions for Business Applications .................... 53 Reception and Secretary Function and Text before Answering ................

  • Page 7: Introduction

    Point-to-Multipoint connection). It enables the switching from 2 ISDN connection cables. the public communication net to different internal devices. The so-called terminals may be system telephones, ISDN devices as well as analog 1 PC connection cable, 9 terminals (male/female). devices.

  • Page 8: T-Net-Functions Of Analog Telephones Supported By The Pbx

    Up to 2 COMmander Autoswitches that enable the operation of one Remote reading, remote programming, remote programming via ISDN emergency telephone on each external line in case of a power exchange line from the outside. failure can be plugged onto one COMmander 4S...

  • Page 9: Symbols Used In The Manual

    Introduction Symbols used in the Manual Abbreviations used in this Manual Direct Dialling In number in case of a PTP connection The warning triangle shows you an important advice. You (Direct Dialling In) must absolutely take care of these in order to avoid dam- Multiple Subscriber Number in case of a PTMP con- ages to devices or even to persons.

  • Page 10: Commander 4S Module

    -18 to +10 dB (1 V Internal S Port Input Impedance depending on input level 25 to 50 k Devices, internal 8 ISDN devices maximum, 4 line powered devices maximum e.g. different ISDN telephones (2 tele- Audio Output phones is recommended) Output Level maximum...

  • Page 11: Preparations, Installation Of The Case

    Preparations, Installation of the Case Preparations, Installation of the Case Open the Case When opening the case cover you are in need of the supplied special Pic. 1: Unlock tool. Push the special opener tool into the opening as shown in Pic.

  • Page 12: Separating The Case Components

    Separating the Case Components Separating the Case Components The case consists of two components in addition to the cover: The slight grey installation chassis and the blue module frame. In order to attach Pic. 2: Remove the module frame the COMmander Basic onto the wall, you will have to separate both case components first.

  • Page 13: Wall Mounting

    (according to electric safety regulations). The COMmander Basic must be next to the NT in order to avoid long transmission ways between both units (the enclosed ISDN connection cables are app. 1 m long). If it is not possible, a fixed wir- ing (S bus) between both units will be necessary.

  • Page 14: Change And Add Pbx Modules

    Change and add PBX Modules Change and add PBX Modules The mainboard of the COMmander Basic has 4 universal module slots (A to D, in the basic unit slots A and B are already in use) for the follow- ing modules: Pic.

  • Page 15: Description Of The Mainboard

    Preparations, Installation of the Case Description of the Mainboard The mainboard of the COMmander Basic contains the power supply The plastic cover over the power supply unit is a contact unit and five slots for different modules. Besides this you will find the safety device against dangerous voltage and must not be serial interface and different buttons and LEDs that will be explained in removed.

  • Page 16: The Case Led

    Connect PC and Printer on page 33). connection to one of the servers at Auerswald and the current software will be transferred while the call data and configurations will remain pre- served. Besides of the costs incurred for the necessary telephone con- nection this update is free of charge.

  • Page 17: The S0 Module: Description And Connection

    S ports 1 and 3 are set as external S ports, the other two as inter- nect directly an ISDN device or the NT to the COMmander Basic. nal S ports. Pic. 9: COMmander 4S...

  • Page 18: Select Internal/External S Port

    ISDN emergency telephone in case of a power failure. If COMmander Basic may have a maximum of 4 external S ports. this additional plug is connected to a COMmander 4S module, an If you like to connect the COMmander Basic to NTs without wiring emergency ISDN telephone (e.g.

  • Page 19: Switch Termination Resistors

    18). you like to remove the western plug out of the jack, you will have to press the lever and pull at the same time to remove it.). In case of ISDN An S port that was configured as an internal S...

  • Page 20: Several Isdn Units Connected To One Isdn Multiplug

    1 and 3 on the circuit board can also be used for the connection of an ISDN Multiplug. Use this option only in case all the ISDN devices that are to be connected to the corresponding internal S port are operating next to the COMmander Basic and you like to do this without installing ISDN wall jacks.
  • Page 21 ISDN wall jacks. The maximum length of the total bus wiring should be between 100 m and 200 m. As at any rewiring position (ISDN wall jack etc.) reflections occur, the maximum quantity of allowed clamp positions (12) has to be Pic.

  • Page 22: Connection To The Nt

    Connection to a Point-to-Point ISDN Line It is possible to operate only one ISDN device on one NT with PTP con- nection that means only the COMmander Basic in our case. All addi- tional ISDN devices are operated as internal subscriber of the COMmander Basic.

  • Page 23: Connection To A Point-To-Multipoint Isdn Line

    COMmander Basic and/or more than two devices will directly connect sponding S port. with the NT, a fixed wiring to the NT and ISDN wall jacks are necessary (external S bus). One end of the enclosed ISDN cable will be put into 3rd option (Pic.
  • Page 24 Installation of NT in parallel to the COMmander Basic and if the NT is additional ISDN Wall Jacks on page equipped with a 230 Volt power supply, it must be plugged in. If the COMmander Basic only is operated directly on the NT, you may leave the NT unpowered in order to save energy.

  • Page 25: The A/B Module: Description And Connection

    Here analog pulse dialling - or dual-tone multifrequency Additionally you have a connection clamp for a system display SD-420 telephones, cordless telephones (DECT or CT1+), fax machines, (Auerswald accessory). modems, answering machines etc. can be connected. Pic. 30: COMmander 8a/b module Clamps (detachable) for connection of 4 analog terminal devices (called Tn 1 to 4).

  • Page 26: Connection Of Analog Devices

    On the COMmander 8a/b module a connection clamp pair with the name DIS for the connection of a system display SD-420 (special equip- ment by Auerswald) is available. The system display can only be con- nected with the COMmander Basic with an attached TAE wall jack...

  • Page 27: The Door Module: Description And Connection

    The Door Module: Description and Connection The Door Module: Description and Connection Description of the COMmander 2TSM analog Module (not enclosed) The COMmander 2TSM analog module does not belong to the basic internal subscribers will be possible as well as the door conversation unit of the COMmander Basic.

  • Page 28: Uses For The 12 Volt Power Supply

    COMmander 2TSM analog module is limited to app. 100 mA per door terminal. So it can be used e.g. for supplying the door terminal systems (if you use the TFS-2616 by Auerswald) or the door bell button inputs. If the operation voltage is used for supplying the door terminal system,...

  • Page 29: Connect A Door Terminal For Door Conversation And Door Opening Via Telephone

    If there is already a house wiring with ringing transformer and door bell system (e.g. TFS-2616 by Auerswald), a door opener and two door bell ringing, the door bell button inputs of the COMmander Basic can be buttons.

  • Page 30: Connect Door Opener

    Connection of a second Ringer Bell Connect Door Opener necessary supply voltage offered COMmander Basic, the use of an external transformer is necessary. You are in need of the 2nd relay with the clamp labelled TO11/TO12 Please pay attention to the maximum ratings of the relay contacts (50 V/ (Pic.

  • Page 31: Connection Of External Devices To The Switching Relays

    The Door Module: Description and Connection Connection of external Devices to the switching Relays In the default factory settings the available relays are configured for following tables. A more detailed description of the configuration options door functions. Changes are possible with COMset. Which configura- can be learned in the chapter Configure the COMmander 2TSM analog tion options for the relays are available with the COMmander Basic or...

  • Page 32: Connection Of An Input Device For External Music On Hold

    Connection of an Input Device for external Music on Hold Connection of an Input Device for external Music on Hold Alternatively to the internal Music on Hold you can also connect an external music device (e.g. a CD player) to a Cinch connector (marked with „Audio In“) on the COMmander 2TSM analog module (Pic.

  • Page 33: Connect Pc And Printer

    USB interface on the PC (see also page 34). Your PC is connected with the COMmander Basic via an ISDN PC- controller with CAPI 2.0 driver software installed in your PC (Pic. 47). This ISDN PC-controller is connected on the internal ISDN bus.

  • Page 34: Connection Via The Serial Port (V.24)

    Internet or via mailbox. For the connection of the computer or printer you need a 9- or 25-pole Install the ISDN PC-controller in the PC and connect it to an internal S D-Sub connector (see PC/printer).

  • Page 35: Commissioning

    MSN of the corresponding device is also presented to the PBX). The COMmander Basic is initializing. For some ISDN devices as well as for the system telephones COMfort As soon as the colour of the LED changes into green, the 1200 and COMfort 2000 the connection to the 230 V mains has to be COMmander Basic is ready for operation.

  • Page 36: Creating A Basic Configuration

    For further configuration an ISDN PC-control- ler has to be configured as internal subscriber on the corresponding S port (If the ISDN PC-controller does not present any MSN, the PBX will automatically use this subscriber.) The ISDN PC-controller may not be configured as „Direct Exchange Line Telephone“.
  • Page 37 „PTP base number“ of the first table. If you have multiple ISDN exchange lines with the same base number, please enter these separately and activate both check boxes in the column „bundle“.
  • Page 38 Creating a Basic Configuration Now click on „call distribution ... external -> subscribers“ in the left window pane. You can define the distribution of external calls to individual internal subscribers in this table (the exchange line num- bers are listed top to bottom and the internal numbers are listed left to right).

  • Page 39: Final Steps

    But if you activate in the configuration program that the ISDN subscribers may move from port to port, all the ISDN devices will be allowed to be connected to any other internal S port. The...

  • Page 40: Configuration Options

    The configuration program COMset will be needed in any case to adjust mouse key. All marked fields will be changed at the same time. the PBX for the ISDN connection and to enter the requirements of the customer installation. The configuration options are described in the fol- Toggle functions: For functions that offer more than switching on/off, lowing.

  • Page 41: Routing

    (e.g. PC connection to the USB port of a COMfort 2000 to configure the PBX), the transmission will be faster if the inter- face is set to „ISDN controller (CAPI 2.0)“ (using the B channel) instead of the selection „USB“ (using the D channel).

  • Page 42: The Default Factory Settings

    Response time remote switching 10 seconds Call forwarding from door terminal, external deactivated Call forwarding from door terminal, internal analog subscribers off, ISDN subscribers on Connection without dialling/Automatic dialling: deactivated Authorization for programming of subscriber CF: activated Authorization for programming of group AWS:...
  • Page 43 5 - 15 V AC/DC Door opener authorization: activated Moving function for ISDN/change of port: activated Delay time for delayed external ringing: 20 seconds Delay time for delayed call forwarding...
  • Page 44 To reach internal subscribers from the exchange line, the telephone external destination number automatically by using an additional free B- numbers available on the ISDN connections have to be registered as channel in addition to the B-channel used by the incoming call. The...
  • Page 45 „Advice of charge during the call If you like to prevent high telephone charges due to calls to e.g. high (AOCD)“ for your ISDN exchange line. With „Advice of charge price service numbers, you can limit the dialling options for each individ- at the end of the call (AOCE)“...
  • Page 46 With ISDN you have the feature to transmit your own telephone number Restriction of Number Presentation (CLIR) to the person you called or to the caller. If this one has an ISDN connec- If the called person should not see your telephone number, the tele-...
  • Page 47 These are able to make external call without entering the exchange line access number . It should be a DTMF or ISDN tele- the current business actions, the emergency call priority option (emer- gency call has priority) must be activated (default) with COMset.
  • Page 48 Configure the System Telephones You can connect the system telephones COMfort 1000, 1200 and 2000, COMfort DECT 800 or smar-tel-i (Auerswald accessory) to the internal port of your PBX. The configuration of these telephones can be made with the PC program COMfort Set or smar-tel-i configuration. The set- tings for the COMfort DECT 800 are made in the menu of the telephone.
  • Page 49 During this update the PBX will make independently a telephone performed. connection to one of the servers at Auerswald and the current software Select the time (time frame of four hours) for the update to minimize the will be transferred while the call data and configurations will remain pre- effects of an automatic updated on the daily work schedule.
  • Page 50 PBX and additionally in COMset the activation of the Programming via PC (Interface CAPI 2.0) Blocking numbers for the ISDN PC-controllers has to be done on the For programming with an ISDN PC-controller the internal CAPI pro- internal S and USB ports.

  • Page 51: Configure The Commander 2Tsm Analog Module

    Configuration Options In general there is no 100 per cent protection against A responsible use of passwords is absolutely necessary for the malicious use of PBX functions. Please pay attention that protection against malicious use. a protection against malicious use can only be guaran- Further advice for the protection against malicious use can be teed if you have defined a administrator and user password in the found in the report of the Bundesamtes für Sicherheit in der Infor-...

  • Page 52: Music Functions

    COMtools Music on Hold (save a song as wave file in the subscribers are called with a special ringer rhythm (ISDN tele- PBX) as well as via telephone (record a song with the PBX on the exter- phones: See manual of your telephone).

  • Page 53: Special Functions For Business Applications

    Special Functions for Business Applications Special Functions for Business Applications The functions described in this paragraph are especially intended for the business applications. Nevertheless they could also be used in pri- vate homes to e.g. save money with Call Through. Reception and Secretary Function and Text before Answering Waiting Loop: This function offers an indirect transfer of an external After the activation of the Waiting Field Reception an acti-...

  • Page 54: Use Call Data To Separate Call Charges

    Use Call Data to separate Call Charges Use Call Data to separate Call Charges Separation of private and business calls: The private exchange line ling authorization, preferred exchange line as well as the call access enables a separated registration of business and private calls charge allowance properly for private and business calls.

  • Page 55: Mandatory Configuration Settings For Call Through

    Special Functions for Business Applications Mandatory Configuration Settings for Call Through A SMS is not directly transferred to the receiver, but through a message center (SMS center) of a network provider. For the transport of mes- The following configurations for Call Through have to be made with sages with the system telephone at least one SMS center (up to a max- COMset: imum of 10) has to be configured in the PBX with the PC program COM-...

  • Page 56: Hotel Functions For Reception And Room Telephones

    The hotel function enables the comfortable room and call data manage- the CAPI access on the ISDN ports used for the hotel room telephones. ment if the PBX is used in a hotel. The scope of functions can be divided...

  • Page 57: Mandatory Configuration Settings For The Print-Out Function

    The pre-defined words Receipt no., check in, check out, Date, Time, If you are using a standard ISDN telephone, it may be better to use Duration, Telephone Number, Amount, Sum, VAT incl. and Tax may a separate ISDN port for each hotel room. This way you avoid the be replaced by your own words if necessary (e.g.

  • Page 58: Service Functions, Troubleshooting

    Service Functions, Troubleshooting Service Functions, Troubleshooting The case may only be opened by authorized personnel 1. Authorized personnel: These are persons that are trained for this purpose (e.g. Installation work on the open case are only allowed to exe- certified electricians). They must have the necessary knowledge about the cute by authorized personnel work in an area with potentially hazardous voltages.

  • Page 59: Remote Programming

    ISDN PBX. or: PC that is connected to a COMfort 2000 via USB interface. In order to imitate the functions of an ISDN PC controller with a system telephone on the internal S port, the Auerswald USB driver as well as the Auerswald CAPI 2.0 driver have to be installed on the PC...

  • Page 60: Remote Programming Without Manual Authorization

    ISDN PC-controller (CAPI 2.0) in the menu under „options...interface“. Under „Passwords“ in the configuration program of the PBX the Dealer MSN must be entered. If your ISDN PC-controller for the remote pro- gramming is directly connected to the external NT, use the main tele- phone number (with area code) of your ISDN connection.

  • Page 61: Frequent Problem Sources

    If you have this problem with an ISDN telephone, you might not zation or permission is the reason. The following chapters will describe have entered the first MSN into the telephone. Try to correct this examples of these situations.

  • Page 62: Telephoning Impossible

    Please check on your ISDN telephones, if you have entered the first If you did not configure an external ringer rhythm with COMset for MSN as an internal subscriber number. If not, try to correct this the telephone, no external calls are possible.

  • Page 63: Query Or Transfer Not Possible

    PC programming. Try again on a different S port, if ISDN Telephone is ringing after putting the Receiver on-hook and possible, or with the serial port. If necessary you can try to access you are reconnected on all internal S ports in a timeframe of 2 minutes after a PBX reset.

  • Page 64: Index

    ..........15 door opener ..........30 Alarm technical data ........... 9 door terminal .......... 29 configuration ........... 52 ISDN wall jack ........20 Configuration connection ..........30 relay ............31 analog telephones ........39 second ringer bell ........30 Analog Calling Number Presentation ...
  • Page 65 ..........13 configuration ........... 43 removing ..........12 Extension Options ........8 default factory setting ......16 MSN of ISDN Telephone ......39 Extent of Supply ........7 ISDN telephone ........39 MSN/DDI Call Forwarding External Call Internal Music on Hold authorization ...........
  • Page 66 884240 Reception ..........56 S0 Bus, internal ........20 V.24 Connector Installation ....12 Reception (Waiting Field) ....... 53 Port internal/external Selection ..18 Version Firmware enquire ........... 58 Registration Safety Advice ..........9 call data ..........45 VIP List ............. 45 Safety Functions ........

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