Emergency Calls - Auerswald COMpact 4000 Operation Manual

Emergency Calls

The emergency numbers set up on the PBX are used for emergency calls. These calls are
handled in a special way.
Depending on the configuration, emergency calls can be made either with or without dialling
the exchange line access number. This has the benefit that even people who do not know how
to use exchange line access numbers can make emergency calls.
A VoIP system telephone can also be used to make emergency calls if the screen lock is
switched on (optional, see telephone's instructions).
Users who cannot usually make external calls can make emergency calls if the appropriate
exchange line authorisation is enabled.
Note: If you want to prevent emergency numbers from being dialled (e.g. to
an external subscriber on the same PBX), set up a call restrictor for each
individual emergency number.
Emergency calls are then only transmitted via external connections/providers/accounts on
which emergency call ability is enabled. If the telephone cannot make an emergency call, the
subscriber is informed by an announcement.
Emergency calls can be configured to take priority over other calls. If necessary, a call can be
interrupted to enable an emergency call to be made.
The phone number is always sent along with an emergency call. If number presentation
suppression is switched on, it is disabled automatically when the emergency call is made.
Note: Local service numbers, such as numbers for doctors or local author-
ities are also increasingly being added to the emergency numbers. These
service numbers can also be set up in the PBX and, like emergency numbers,
dialled either with or without the exchange line access number, depending on
the configuration. However, calls to service numbers are not handled like
emergency calls.
Proceed as follows to set up emergency calls:
• switch emergency call ability for external connections, providers and accounts on/off.
– Using the Configuration Manager (on the pages that follow)
– Public switched tel. networks > ISDN connections > PTMP connection
– Public switched tel. networks > ISDN connections > PBX base numbers/trunk
bundles > Configure
– Public switched tel. networks > Analogue Connections
– Public switched tel. networks > Voice over IP (VoIP) > Provider > Configure
COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016
Configuring the Modem/Fax Call Distribution for Analogue Connections
Settings
Emergency Calls
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