Creating A Pbx Image; Logging The Network Data Stream - Auerswald COMpact 3000 analog Installation, Operation And Configuration Instructions

Service and Maintenance
Service Data

Creating a PBX Image

1. Open the page SERVICE > Service data > Logged-in users.
2. Click Log-out in the line of the corresponding user.
The user is logged out.
Creating a PBX Image
If the PBX exhibits a malfunction which is not caused by incorrect operation or external influ-
ences, a PBX unit image can be used to diagnose the malfunction.
The creation can be carried out as follows:
• Via the configuration manager
Requirements:
– Configuration manager, opened with sufficient authorization
1. Open the page SERVICE > Service data > PBX image.
2. Click Load image with the right mouse button.
3. Click Save target as... (this text depends on the operating system used).
A dialog for downloading the file opens.
4. Save the file.
Further steps:
– The technical departments (Service, Development) use the file to diagnose the malfunction.

Logging the Network Data Stream

To log the Ethernet data stream, a network protocol in PCAP format can be recorded. This
protocol can then be evaluated (e.g.,with Wireshark/Ethereal), for instance, to determine the
cause any malfunctions which may have occurred.
The recorded network data stream may contain the following components:
• Data streams of other computers in the network
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COMpact 3000 analog/ISDN/VoIP - Firmware Version 4.0 - Version of the Manual 03 02/11