Announcement Before Answering; Switching Announcement Before Answering On/Off - Auerswald COMpact 4000 Operation Manual

Announcement before Answering

This function allows a greeting message to be played to the caller before accepting the call and/
or if all group members are busy.
The call is first accepted by the PBX (the external caller is charged from now on). The external
caller hears the announcement before answering (e.g., with information about the company).
Afterwards, the caller hears Music on Hold or the call tone again (if the line is bus, he is put into
the waiting loop after the announcement until the call is answered). As soon as one of the called
telephones accepts the call (or if busy, finishes the call before that), he is connected to the
external caller.
After the announcement before answering, the caller is put on hold by the PBX for max. 8
minutes. If the call is not taken within these 8 minutes, it is disconnected. The on hold time is
reduced if internal subscribers are ringing but not taking the call. Then the caller is rejected after
less than 8 minutes.
Proceed as follows for configuration:
• Managing and assigning audio files for announcements.
– Using the configuration manager (on the following pages)
– Functions > Music on Hold/Announcements > File management
– Functions > Music on Hold/announcements > File assignment > Ann. before
answering
– Using a character string on the internal telephone (see section Short Reference)
• Configuring text before answering.
– Using the configuration manager (page Groups > Properties > Reachability)
• Switching text before answering on/off.
– Using the configuration manager (page Groups > Properties > Reachability)
– Using the menu/function key on a system telephone (optional, see the telephone
manual)
• Switching text before answering for fallback on/off.
– Using the configuration manager (page Public switched tel. networks > Call distri-
bution)

Switching Announcement before Answering On/Off

If announcement before answering is enabled, in external group calls a greeting message is
played to the caller before accepting the call and/or if all group members are busy.
COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016
Announcement before Answering
Switching Announcement before Answering On/Off
Functions
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