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Special Functions for Business Applications
The functions described in this paragraph are especially intended for
the business applications. Nevertheless they could also be used in pri-
vate homes to e.g. save money with Call Through.
Reception and Secretary Function and Text before Answering
Waiting Loop: This function offers an indirect transfer of an external
calling partner to an internal subscriber if this one is busy. The external
calling partner can be put into the waiting loop. There he is held for up
to 3 minutes and is listening to the Music on Hold in the meantime. If the
corresponding internal subscriber is not busy anymore, he will be called
for up to 60 seconds. If he takes the call, he will immediately be con-
nected to the external subscriber.
A special configuration of the function is not necessary.
Waiting Field: (only in combination with a system telephone COMfort
2000 plus Xtension module) This function enables the configuration of
a Waiting Field Reception that can park, retrieve or forward incoming
exchange line calls in a Waiting Field (these are listening to the Text
before Answering once and then to Music on Hold). The Waiting Field
is especially useful if many calls have to be taken at the telephone
reception at the same time. Depending on the number of available
external B channels up to 8 calls can be taken and managed.
Boss-/Secretary function: (only in combination with a system tele-
phones COMfort 1000, COMfort 1200 and COMfort 2000) This function
shields the boss´ telephone against direct calls by redirecting these
calls to the secretary's telephone. The main difference to a standard call
forwarding is, that the boss´ telephone can be reached from the secre-
taries telephone and important calls can be switched from the secretary
to the boss´ telephone.
Announcement before Answering: This function enables a welcome
message to the caller before taking the call. If a called subscriber does
not take the receiver when it rings once (within 5-24 seconds), the call
will be taken by the PBX (the external caller will be charged). The exter-
nal caller will hear a welcome message (e.g. information on the com-
pany) while the called telephone is still ringing. As soon as one of the
called subscribers picks the receiver up, he will be connected to the
external caller.
Required Configuration for the Waiting Field Function
The following configurations have to be made with COMset to use the
Waiting Field:
Select up to a maximum of four subscribers (system telephone
COMfort 2000 with Xtension module) as Waiting Field Receptions
(switchable on/off).
Assign external telephone numbers to the Waiting Field Receptions in
the external call distribution. As soon as an Waiting Field Reception
is active, all of these call will only be signalled in the Waiting Field. The
other internal telephones will not ring anymore for these external tele-
phone numbers. One exception: The external telephone number is set
to „delayed" for the Waiting Field Receptions and to „immediately" for
the other subscribers. If the waiting field reception is deactivated, all the
telephones will ring again as configured in the call distribution.
The following configuration may be made with an internal telephone or
with COMtools:
Record a „Text before Answering" via telephone
manual) or load it via .wav-file into the PBX. If you have not Text before
Answering, the caller will only hear the Music on Hold.
The following configuration may be made via telephone menu or with
COMfort Set:
Configure on the Waiting Field reception for each B-channel available
one Waiting Field key. This key is used for monitoring and switching
external calls.
If you like to deactivate this function from time to time, configure a key
for switching the Waiting Field activation.
Special Functions for Business Applications
ing Field Reception (on the telephone) these functions (e.g. a call
forwarding to an answering machine) may be possible again. The cor-
responding function has to be reactivated again.
The parallel use of a system telephone as a Waiting Field Reception
and as a Hotel Reception Telephone is not possible.
The usage of the Waiting Field reception is described in detail in the
manual of the system telephone.
In case of more than one Waiting Field Reception telephone there is
only one common Waiting Field, so it makes sense to configure the
same call distribution for all relevant subscribers.
Required Configuration for the Boss/Secretary Function
The following configurations have to be made with COMfort Set or via
telephone menu:
Configure a secretary key on the boss´ telephone.
Configure a boss key on the secretary's telephone.
phone.
The configuration is only possible on the first level of the keys.
It is recommended to configure a speed dial key with the boss number
on the secretary's telephone in addition to the boss key to monitor the
busy status.
To identify a call from the secretary via ringer melody, the secretary's
number may be assigned to a special ringer melody with the PC pro-
gram COMfort Set in the phonebook of the boss´ telephone.
The usage of the Boss/Secretary function is described in detail in the
manual of the system telephone.
Mandatory Configuration Settings for Announcement
before Answering
The following settings have to be done in COMset for the Announce-
ment before Answering:
For each individual external telephone number the function Announce-
ment before answering can be activated.
Alternatively you can configure a key on the system telephone
COMfort 1000, COMfort 1200 and COMfort 2000 to switch on/off
Announcement before Answering if needed. The switching is separately
done for each external telephone number.
The following settings have to be done by an internal telephone or in
COMtools Music on Hold:
Record a „Text before Answering" via telephone
manual) or load it via .wav-file into the PBX.
(page 48 in the user
After the activation of the Waiting Field Reception an acti-
vated subscriber call forwarding or call protection for the tele-
phone is switched off. Only after the deactivation of the Wait-
A maximum of five secretary or boss keys per telephone are
possible.
It is not possible to configure both types of keys on one tele-
53
(page 48 in the user
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