Automatic Reception - Auerswald COMpact 5200 Advanced Information

Automatic Reception

This function automatically connects an external caller with the person they
want to contact. The caller hears an announcement (e.g. "... If you would like
to talk to the Sales team, press 1 ..."). If they then redial, they can call a
specific internal subscriber, a group, a voice mailbox, a different automatic
reception, or a subscriber whose number has been diverted to an external
number. Depending on the configuration, the caller either redials using a
DTMF suffix dialling digit of between 0 and 9 or by dialling the entire internal
number.
A total of ten receptions can be set up. These can either be switched in
parallel or in series. As a result, several automatic receptions can be
operated in parallel, for example in multi-company operation or, if required,
one main reception with a number of sub-receptions can be set up.
Calls are accepted in the automatic reception in the following way:
• A caller reaches the automatic reception (e.g. via the external call distri-
bution function).
• The caller hears a greeting, which might also be repeated. They then
have the option of selecting a call destination by dialling a DTMF suffix
dialling digit. They can also redial during the announcement.
Notes:
The announcement is always played to the caller when their call is
received. For this reason, the caller might hear the call tone for a few
seconds before their call is accepted, for example, if several callers are
listening to announcements at the same time.
Incoming VoIP calls can only be transferred over the automatic reception
if the VoIP provider does not block DTMF code presentation.
COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
Functions, Uses, Concepts
Automatic Reception
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