Announcement Before Answering - Auerswald COMpact 5200 Advanced Information

Functions, Uses, Concepts

Announcement before Answering

Announcement before Answering
This function allows a greeting message to be played to the caller before
accepting the call and/or if all group members are busy.
The call is first accepted by the PBX (the external caller is charged from now
on). The caller hears the announcement before answering (e.g., with infor-
mation about the company). Afterwards, the caller hears Music on Hold or
the call tone again (if the line is busy, he is put into the waiting loop after the
announcement before answering). As soon as one of the called phones
accepts the call (or if busy, finishes the call before that), he is connected to
the caller.
After the announcement before answering, the caller is put on hold by the
PBX for max. 8 minutes. If the call is not taken within these 8 minutes, it is
disconnected. The on hold time is reduced if internal subscribers are ringing
but not taking the call. Then the caller is rejected after less than 8 minutes.
Note: If the announcement before answering is enabled, it may be
necessary to use the Busy-on-Busy function to limit the number of
callers that are automatically put on hold in the waiting loop. This
prevents more callers being on hold than can be accepted within a
reasonable time. If, for example, two phones are logged into the corre-
sponding group and both are in a call, a maximum of four callers will be
put into the waiting loop if the limit is six. Callers not put on hold in the
waiting loop due to the restriction will directly hear the busy signal
instead of the announcement before answering.
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COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018