Troubleshooting The Remote Client Application - VeEX MPA User Manual

MPA_e_manual_D07-00-129P_RevA00

Troubleshooting the Remote Client Application

This topic is intended to aid in resolving common Remote Client application problems.
For additional assistance, please contact
Symptom
Remote Client will
not install
"Transient" error
message when
attempting to connect
to the MPA
Initial remote file
transfer does not
complete
Initial remote file
transfer completes,
but the GUI does not
launch
Customer
Resolution
•
Close all other running applications
•
Reboot your PC/Laptop, and install the Remote Client
before opening any other software programs
•
Verify that you can Ping the MPA, and no other device
on your network has the same IP Address as the MPA
•
Verify the network Ethernet cable is connected to the
MCH card's GbE port
•
Verify you have Local Admin permissions on your
PC/Laptop
•
Verify you have Local Admin permissions on your
PC/Laptop
•
Temporarily disable any Firewall applications that
might be blocking the file transfer
•
Click the Cancel button, or End Task on the Remote
Client if required to close the application
•
Launch the Remote Client again, and connect to the
unit a second time
•
The remote file has already been transferred, so the
GUI should now launch as expected
Remote Client Application
Service.
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