VeEX MPA User Manual page 18

MPA_e_manual_D07-00-129P_RevA00
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Unit Serial Number
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Brief description as to why the unit needs to be returned
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Customer contact name, telephone number and email address
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Return shipping address
Note: If the unit is not under Warranty then an RMA Quotation will be provided, if
needed to obtain a Purchase Order.
Shipping with the Original Container
If you have the original shipping container (box):
1. Place the unit into the original shipping container, as the unit was originally
shipped to you. Do not include personal items such as jumper cords or
connectors. VeEX is not responsible for these items.
2. Use the original inserts or foam padding to protect all six sides of the unit.
3. Securely seal the shipping container and mark FRAGILE on the container to
ensure careful handling.
4. Include the RMA number on the outside of the shipping container.
5. Contact Customer Technical Support
address.
Shipping Without the Original Container
If you do not have the original shipping container:
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You may purchase a shipping container from VeEX, custom designed for the size
and shape of your test unit, or
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You can use the following general instructions to repack the unit using
commercially available materials:
1. Use a strong shipping container, similar to the original unit shipping box.
2. Verify that the substitute container is rated at 350 lbs. per square inch
pressure durable.
3. Make sure that the unit is satisfactorily protected by using a layer of
Antistatic ESD Polyurethane (PU) shock-absorbing foam material. The
for the repair department's return shipping
General Information
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