Auerswald COMpact 3000 analog Installation, Operation And Configuration Instructions page 547

Service and Maintenance
Service Data
Logging the Network Data Stream
• Connection data sets with destination, source, and time information of a telecommunication
connection
• The spoken word of both ends of a telecommunication connection
• Configuration data of the PBX and connected telephones, as well as the corresponding
PINs
Important:
Prior to recording, all subscribers of the telecommunication connection have
to be informed that the contents are going to be recorded and as to who will
process the data retrieved.
If you want to provide the recorded data to your authorized vendor or to
Auerswald for the purpose of error analysis, you have to ensure that the
applicable legal requirements are met.
The recording can be made as follows:
• Via the configuration manager
Requirements:
– Configuration manager, opened with sufficient authorization
– Deactivated pop-up blocker in the browser or defined exception rule
1. Open the page SERVICE > Service data > Network data stream.
2. Accept the legal notes by entering ok in the entry field.
3. Click Start.
Recording the network protocol is started.
4. To stop the recording of the network protocol, click Stop.
A dialog box for downloading the "ethernettrace.pcap" file is opened.
5. Save the file.
Further steps:
– The technical departments (Service, Development) use the file to diagnose the malfunction.
COMpact 3000 analog/ISDN/VoIP - Firmware Version 4.0 - Version of the Manual 03 02/11
547