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Because the Octel 200/300 knows the status of the extension, the prompt says "(name) doesn't answer/is
busy/is unavailable. Please leave a message at the tone, enter another extension number, or press zero for
(personal) assistance." If the greeting is ON, it plays instead of the prompt.
If the caller presses
INFORMATION Table for the mailbox, port, or trunk. If a personal assistant is configured in that
mailbox, the Octel 200/300 performs a screened transfer to the Personal Assistancet position. If that
position does not answer or is busy, the Octel 200/300 prompts "Personal assistance is unavailable.
Please leave a message at the tone for (name) or press zero for the operator."
It might be desired to direct some types of calls (that is, certain trunk calls or calls to selected extensions)
immediately to Personal Assistance instead of offering messaging or calling options. For this application,
the Octel 200/300 can be configured to transfer unanswered calls automatically to Personal Assistance
extensions. As a further option, the Octel 200/300 can be configured to give the caller the choice of
overriding the automatic transfer and leaving a message.
Direct Internal Calls
A person can call the Octel 200/300 directly to enter a mailbox, to send a Quick Message, or if
configured to support calling across the network, to make a network call. The Octel 200/300 recognizes
these calls as internal, because the display shows the calling extension. For direct internal calls, the M1
displays the following:
extension number
The direct internal call is answered with a logon prompt. The verbal prompt is determined by the COS
assigned to the calling extension's mailbox.
With CPI, several enhanced mailbox features are available for extensions associated with a mailbox.
When calling the message server, mailbox holders have following choices:
Pressing
-
The mailbox security code is requested.
.
Press
-
.
Entering a network access code and extension/mailbox number to call a network location. (This
-
networking feature is available only with Protocol 1 and 3 network connections.)
When INFORMATION Table Index 25 is defined as YES, pressing
-
personal greeting without actually logging into the mailbox.
Forwarded Internal Calls
When a caller at one extension calls another and the call is forwarded (RNA, Busy, or Forward All Calls)
to the Octel 200/300, the M1 sends the calling and called extension numbers, as displayed below:
Extension number of calling party Extension number of called party BUSY
PB60019-01
, the Octel 200/300 transfers the call to the intercept mailbox defined in the
0
from their phones to enter their own mailboxes without entering the mailbox number.
# #
When calling from any extension, a mailbox holder can enter his/her own mailbox by
pressing
once, followed by the mailbox number and security code.
#
to send a Quick Message.
*
If a caller sends a Quick Message from a phone other than his/her own, the message is
preceded by the name recorded for that phone's mailbox.
Northern Telecom Adaptive Integration with NPIC
to turn ON/OFF or change the
0
13-3
Octel 200/300
S.4.1
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