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10.1-8 Integration Volume
PBX Functional Limitations that Affect CPI
The following are limitations that affect called party identification.
Caller Identification
Caller identification differs among the various Mitel SX-200 Digital software releases. These differences
have been outlined below for Generics 1000, 1001, 1002, and 1003.
All Generics
Generic 1000, Generic
1001, or Generic 1002
Generic 1003
(Prior to D96.7)
Generic 1003
(D96.7 or later)
Octel 200/300
S.4.1
The attendant, or any person using a station, must wait about one
-
second before releasing a trunk call to a phone that forwards
immediately to the Octel 200/300. Otherwise, the call appears to
the Octel 200/300 as a direct external call.
Members of hunt groups cannot have any type of forwarding on
-
their phones without removing themselves from the hunting
pattern. This is a restriction of the PBX. It can be worked around by
giving hunt group members two extensions, one in the hunt group
(not forwarded), and the other a personal line (forwarded). This
requires an additional port in the PBX. If the hunt group members
do not have multiline phones, it also requires an additional phone.
When a Superset with busy forwarding has its outgoing only line in
-
use, an incoming call on another appearance of the Superset line
forwards to the Octel 200/300. Without busy forwarding, these lines
could receive calls on other line appearances while the outgoing
line is in use. This is a restriction of the PBX. It can be worked
around by using a separate extension for outgoing line. This
requires an additional port in the PBX.
The Superset 4's programmable name, up to ten characters long,
-
can be programmed only at the phone itself, not in the PBX
configuration. Each Superset 4 must either have no programmed
name, or have a programmed name that includes the employee's
mailbox number. This is a requirement for each Superset 4 that will
have full CPI functionality.
When all Octel 200/300 ports are busy, a call can forward on
-
ring-no-answer to busy tone. This is because these PBX software
releases do not have a hunt group overflow or permit hunt group
queuing for internal calls.
A programmable name, up to 10 characters long, can be
-
programmed for every station extension. Each extension must
either have no programmed name, or have a programmed name that
includes the employee's extension number. This is a requirement
for every extension that will have full CPI functionality.
The PBX class of service option COV Voice Mail Port forces the
-
Superset 4 display to show only the called party's extension number
for a forwarded call, regardless of any names assigned to stations.
This removes the limitation described above for earlier versions of
Generic 1003.
PB60019-01
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