15. To Define An Acd (Ucd) Group - Avaya Octel 200 Installation And Maintenance Manual

7.3B-28
Integration Volume

15. TO DEFINE AN ACD (UCD) GROUP

CSM Release V4
PATH:tcm:admin:acd-grp:add
ACD Split No.: (ACDDP)
Machine Type: NONE
Outflow Level:
Auto Available: y
Page 1 of 1 <endmask>
Under the field "Queuing Trunk Group", only 1 trunk group can be defined per ACD (UCD) group.
When you define an ACD (UCD) group "Supervisor Extension No.", the System 85 automatically assigns that
extension number as a Member 0 of the ACD split.
Octel 200/300 S.4.1
Sys85:R2L4
Group Size: 16
Machine Number:
Queuing Trunk Group:(TGRP)
Hunting Pattern:term
Supervisor Extension No.:(DPEXT#1)
Multiple Call Handling:
CON:
n
PB60019-01