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10.3-8
Integration Volume
the Octel 200/300 may be configured to transfer unanswered calls automatically to personal assistance
extensions. As a further option, the Octel 200/300 may be configured to give the caller the choice of
overriding the automatic transfer and leaving a message. Refer to the Feature Description volume —
Customizing Mailbox Features, Personal Assistance.
If the called extension does not contain the extension number in the name field, the call is handled as a
direct external call from the specified trunk.
Direct Internal Calls
A person can call the Octel 200/300 directly either to enter a mailbox, send a Quick Message, or make a
network call. For these direct internal calls, the Mitel SX-2000 sends a display containing the following
information:
XXX
XXX is the extension number of the calling party.
The Octel 200/300 uses this display information to identify the source of the call.
The Octel 200/300 answers direct internal calls with a prompt determined by Octel 200/300 COS
attributes assigned to the calling extension's mailbox. The caller then has access to the Octel 200/300's
call processing features. With Called Party Identification, several convenience features are available for
extensions associated with single mailboxes. To take advantage of these features, a caller must be calling
the Octel 200/300 directly from their own extension. The Octel 200/300 already knows the mailbox
associated with each extension, so the caller may
Press
-
the mailbox security code.
Press
-
mailboxes with INFORMATION Table Index 25 defined as YES.
Press
-
name recorded for the mailbox associated with the extension. If a caller sends a Quick Message from
a phone other than their own, the message is preceded by the name recorded for that phone's
mailbox.
When calling from any extension, a caller may
Enter their own mailbox by pressing
-
Call a network location by entering the network access code and extension/mailbox number
-
(Networking feature).
Forwarded Internal Calls. When a caller at one extension calls another extension and the call is
forwarded to the Octel 200/300, the Mitel SX-2000 sends the Octel 200/300 a display containing the
following information:
RRR:
YYY
RRR is the reason for forward (CFNA for ring-no-answer forward, CFB for busy forward, CFFM for
always forward). YYY is the number of the extension from which the call was forwarded. If the MIC
Octel 200/300
S.4.1
to enter the mailbox without entering the mailbox number. The Octel 200/300 asks for
# #
to turn ON/OFF or change the mailbox's personal greeting. This feature is available only to
0
to send a Quick Message. When the Octel 200/300 plays the message, it is preceded by the
*
followed by their mailbox number and password.
#
PB60019-01
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