Table of Contents
Advertisement
ATT
=
NO
=
Installations with X11, Release 14, have the ability to forward external callers to a different destination
than internal callers.
The number of rings before ring-no-answer forwarding for any type of call is also configured in the
Customer Datablock. The number of rings must be greater by at least one than the ring-no-answer
forwarding count configured in the Octel 200/300 for screened transfers. Look at CFNA and DFNA for
number of ring cycles.
Calling Party Name Display
For the M2616 display telephone to show correct status about the calls, Calling Party Name Display
(LD95) must be programmed to show the condition of the forwarded call. Program Calling Party Name
Display (LD95) as follows:
RESN =
CFWD =
CFNA =
HUNT =
Octel 200/300 Port Extensions
Configure the Octel 200/300 ports in a terminal hunt group using the HUNT field associated with each
2500 port. Depending on the application, the overflow extension may be configured as the last extension
in the hunt group. If an overflow extension is not configured, calls presented on auto-terminated trunks
are queued for an available port. If all ports are in use, calls forwarded from the mailbox holder's
extension continue to ring until the caller hangs up.
Assignment of terminal numbers (TN) should be made so that, where possible, Octel 200/300 ports are
spread over loops in the switch. Ports should be configured on different cards if possible. These actions
reduce the probability of a delay in dial tone when ports go off-hook. Another means of addressing this
possible delay is to program System Parameter 13 — TRANSFER INITIATE CODE AS FDDE.
Occasionally, a third delay, FDDDE, can be helpful.
The Meridian System has an 18 hunt step or 30 hunt step limitation, depending on the option of M1. To
overcome this limitation, "pseudo-hunting" can be configured on the M1, using the BASIC ACD
Software with ACD package A or later and option 46. For further details, contact your support center.
Ports in the Octel 200/300 hunt group are configured with a ring-no-answer fail-safe extension
(FDN-FNA) for no-answer conditions. If the Octel 200/300 cannot answer a call due to a system failure,
the call forwards to the fail-safe extension.
Below is an example of a four-port Octel 200/300 hunt group where 300 through 303 are port extensions
and 600 is the attendant's extension — the overflow. The pilot number of this hunt group is 300.
(pilot number)
(overflow)
PB60019-01
Attendant
Not Used
YES
FWDA
CFNA
BUSY
Extension
300
301
302
303
600
Meridian 1 Adaptive Integration
Hunt field extension
301
302
303
600
11-7
Octel 200/300
S.4.1
Advertisement
Chapters
Table of Contents
