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8.2-2 Integration Volume
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Called Party Identification. With the CPI feature, various types of calls may be processed differently
as described here.
Direct Calls from External Trunks
If the call comes in on a trunk, the ROLM Model 30/80 CBX provides the Octel 200/300 with the trunk
access code as the source of the call. Trunks may be directed to the Octel 200/300 ports for answering via
the ROLM Model 30/80 CBX dedicated trunk feature (DIT). The Octel 200/300 determines how to
process each call based on the trunk group number and answers with the company greeting appropriate to
the trunk or port group.
For extensions that forward to the Octel 200/300 for call coverage (secondary answering), the Octel
200/300 can be programmed to perform a transfer to ringing (blind transfer) so that the caller
immediately hears ringback until the called party answers or the call is forwarded to the Octel 200/300.
If the called extension is busy and is configured to forward on busy, the Octel 200/300 sees the busy
status associated with the forwarded call and informs the caller that "(name) is on the phone. Please
leave a message..."
If the extension is not forwarded on busy, the Octel 200/300 reconnects to the caller after receiving the
busy signal and prompts, "(name) is on the phone. Please leave a message...." When the same
extension is called by another internal user, this busy signal allows use of the Busy Standby Queuing or
Call Waiting features. For example, external calls to an extension forward to the Octel 200/300 on receipt
of a busy signal, but internal calls do not forward when the called extension is busy.
Since a COS can be assigned to trunk groups, different company greetings can be configured for different
groups. All Octel 200/300 ports can remain in one hunt group. This is more efficient than having multiple
port hunt groups to provide different company greetings.
Caution!
Forwarded External Calls (RNA or Busy)
When the ROLM Model 30/80 CBX forwards a call to the Octel 200/300, the name assigned to the
incoming trunk and the called extension number are sent to the Octel 200/300 by the ROLM Model 30/80
CBX. The reason for forwarding (RNA/all calls or Busy) is also included. The Octel 200/300 processes the
call as follows.
Octel 200/300
S.4.1
In configurations with over 300 mailboxes, there may be delays in message waiting
activation and deactivation under certain circumstances (e.g., broadcast messages). Large
configurations can create a high volume of message waiting commands within a short
period of time. People may notice a delay in the lamp being turned ON and OFF. It is
advised that this possibility be discussed during customer training.
Although the ROLMphone 400 links are used to support message waiting, unlike other
card-based integration, they use feature access codes to support message waiting.
All trunk groups answered by Octel 200/300 must be
thoroughly tested to prevent trunks from locking up
ports due to wrong configuration, signaling, and/or
reversed cross connections.
PB60019-01
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