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Avaya Octel 50 manual available for free PDF download: Installation Manual
Avaya Octel 50 Installation Manual (304 pages)
Brand:
Avaya
| Category:
Voice Mail
| Size: 1.64 MB
Table of Contents
Table of Contents
9
Chapter 1 - Installation Overview
15
Octel 50 System Overview
16
Related Documentation
16
Chapter 2 - Determining System Needs
17
Step 1: Determining the System Application and Requirements
18
Step 2: Determining the Hardware Requirements
19
Hard Drive Size
19
CPU and Memory Requirements
19
Step 3: Consider Additional Hardware Needs
20
Monitor
20
3½-Inch Floppy Drive
20
Parallel Port
20
Serial Port (Optional)
20
Mouse
20
Printer (Optional)
21
Modem (Optional)
21
Tape Backup (Optional)
21
Voice Boards
21
Brooktrout TR112 Fax Boards (Optional)
21
Uninterruptible Power Supply (Optional)
21
Chapter 3 - Installing the Hardware
23
Step 1: Assembling All Materials
24
Materials Checklist
24
Step 2: Verifying Phone System Readiness
25
Confirming Dial Tone
25
Verifying the Phone System Configuration
25
Compiling Phone System Configuration Information
25
Step 3: Configuring the Voice Boards
25
Configuring Dialogic Boards
26
Configuring Rhetorex Boards
28
Step 4: Configuring the Fax Boards
29
Configuring Brooktrout TR112 Boards
30
Setting the TR112 Port Address
30
Setting the TR112 Board's Hardware Interrupt Level
31
Setting the TR112 Board's DMA Channel
31
Step 5: Installing the Voice and Fax Board(S) in the PC
31
Step 6: Connecting the Telephone and Fax Lines
32
Connecting the Voice Boards
32
Connecting the Fax Lines
32
Understanding Transfer Method Vs. Non-Transfer Method
33
Connecting the TR112 Board for the Transfer Method
34
Connecting TR112 Boards for the Non-Transfer Method
34
Step 7: Installing the Serial Integration Device
34
Step 8: Installing the Uninterruptible Power Supply
35
Step 9: Installing and Testing Other Peripherals
35
Step 10: Installing the Sentinel
35
Chapter 4 - Installing the Software
37
Verifying the PC Is Ready for Installation
38
Making Backup Copies of Software
38
Installing Octel 50 Software
39
Confirming Files
42
Sample Files
43
Autoexec.bat
43
Config.sys
44
Runsmo3.Bat
44
Editing the AUTOEXEC.BAT, CONFIG.SYS, RUNSMO3.BAT Files
45
Defining an Alternate Keypad Format
45
Octel 50 System Files
46
Chapter 5 - Running the SMDI Utility
49
Installing the SMDI Utility
50
Running SMDI as a Standalone Utility
51
Chapter 6 - Configuring Dial Plan
53
Identifying Local Area Code and Prefixes
54
Running Dial Plan after Installation
54
Deleting a Prefix
55
Activating Dial Plan
55
Understanding How Dial Plan Works
56
Chapter 7 - Integrating with the Phone System
57
Running the Switch Integrator Utility
58
Running the Switch Integrator after Installation
59
Chapter 8 - Setting up the System
61
Running System Setup
62
Running System Setup after Installation
63
Configuring System Setup Parameters
63
General Parameters
63
Receptionist Parameters
67
General Transfer Parameters
72
Time/Date Parameters
73
Message Timing Parameters
75
Subscriber Parameters
78
Caller Parameters
82
AMIS Parameters
83
Fax Parameters
95
Fax Extensions
100
Call Queuing Parameters
101
Intercom Paging Parameters
105
Call Transfer Parameters
108
Call Screening Parameters
115
Call Waiting Parameters
118
Dialing Parameters
119
Message Delivery Parameters
122
Message Waiting Light Parameters
124
Uninterruptable Power Supply Parameters
128
Inband Signaling Parameters
128
Inband Code for Go to Voice Mail
131
Inband Code for Go to Immediate Record
134
Inband Code for Go to Immediate Transfer to Extension
136
Inband Code for Go to Immediate Subscriber Login to Mailbox
138
Inband Code for Busy Extension
140
Inband Code for no Answer Extension
142
Inband Code for Go to Voice Mail and Get Mailbox
144
Inband Code for Go to Automated Attendant and Get Mailbox
145
Inband Code Default
146
Hangup Detection Parameters
148
Channel Specific Parameters
151
PC Configuration Parameters
157
Simplified Message Desk Interface Parameters
159
Low-Level Voice Board Parameters
160
Chapter 9 - Defining Phone System Signals
161
Running Call Analysis
162
Determining if You Should Run Call Analysis
162
Meeting the Requirements to Run Call Analysis
162
Using CCA for Rhetorex and Dialogic Boards
163
Running CCA after Installation
166
Running Accucall-Call Analysis for Rhetorex
166
Common Accucall Problems/Solutions
173
Running Call Progress Characterization (CPC) Call Analysis for Dialogic
174
Chapter 10 - Integrating with an Unterruptible Power Supply
177
Understanding UPS Integration
178
Running UPS Integration
179
Chapter 11 - Setting up the Fax Retrieval Utility
181
Understanding Fax Retrieval
182
Adding Fax Retrieval Documents into the Brooktrout System
182
Changing a Fax Retrieval Document Number
183
Setting up a Header or Footer Page for the Brooktrout Board
184
Activating Fax Retrieval
184
Chapter 12 - Maintaining the System
185
Starting and Shutting down Octel 50
186
Starting Octel 50
186
Shutting down Octel 50
186
Adding Additional Boards to the System
186
Adding Rhetorex Boards
186
Adding Dialogic Boards
187
Using Quick Assist
187
Verifying Octel 50 File Integrity
188
Running a Partial Mailbox Update
189
Running an Update on All Mailboxes
191
Rebuilding All Mailboxes
194
Running Quick Assist as Part of Routine Octel 50 Maintenance
196
Using the Log File Utility
197
Understanding the Automatic Data Recovery Utility
197
Protecting Your System
198
Security Checklist
202
Chapter 13 - Testing and Troubleshooting the Octel 50 System
203
Testing and Troubleshooting Octel 50
204
Octel 50 Installation Test Plan
204
Part 1-Integration, Greeting, and Messaging Testing
205
Part 2-Octel 50 Special Feature Testing
211
Using the Octel 50 System Troubleshooting Table
218
Octel 50 System Troubleshooting Table
218
Understanding Call Flow for Specific Call Handling Conditions
242
Determining a Switch's Disconnect Signal
242
Displaying Features Enabled on the Sentinel
243
Interpreting the View Sentinel Information
243
Using the Command Line Interface
244
Opening and Closing the Command Line Interface
244
Closing Business Hours
244
Opening Business Hours
244
Clearing the Printer
245
Clearing the Screen
245
Copying Files
245
Changing the System Date
246
Changing the System Time
246
Activating Debug Mode
246
Deactivating Debug Mode
246
Activating and Deactivating Digit Grabber
247
Disabling and Enabling Ports
247
Dropping Ports
248
Restarting the System
248
Shutting down the System
248
Performing a Force System Shutdown
248
Displaying Memory Statistics
249
Displaying the Status of System Setup Parameters
249
Resetting System Statistics
249
Displaying File Command Settings
250
Displaying the System Version Number
250
Repeating the most Recent Command
250
Chapter 14 - Understanding Phrase Files and Using V-Edit
251
Understanding Octel 50 Phrase Files
252
SO3-ALL.VAP and SO3-ALL.VOX Phrase Files
252
SO3-D1.VAP and SO3-D1.VOX Phrase Files
256
Preparing Professionally-Recorded Phrases for System Use
273
Using the Multilingual Capabilities
273
First Additional Language
273
Second Additional Language
273
Third Additional Language
273
Fourth Additional Language
274
Using Dialogic V-Edit
274
Installing Dialogic V-Edit
274
Preparing Existing Phrase Files for Use with V-Edit
275
Starting Dialogic V-Edit
275
Opening or Creating a Phrase File
277
Recording New Phrases
277
Adding Blank Phrases to a Phrase File
278
Listening to Phrases
278
Rerecording a Phrase
279
Editing a Phrase
280
Selecting a Segment of a Phrase
280
Copying a Segment of a Phrase into a File
281
Inserting a Phrase into the Current File
281
Trimming an Existing Phrase
282
Deleting a Phrase
282
Writing a Phrase to a File
283
Reading a Phrase into a File
284
Adding Text Records to a Phrase File
284
Creating or Editing a Text Record
284
Converting an ASCII-Based Text Record for Use with V-Edit
285
Deleting Text Records
285
Deleting an Individual Text Record
285
Deleting All of the Text Records in a Phrase File
286
Printing Text Records
286
Saving Text Records to a File
286
Removing Unused Space from Phrases
287
Removing Silence from Phrases
287
Exiting V-Edit
288
Using a Modified Phrase File with Octel 50
288
Using Rhetorex V-Edit
289
Installing Rhetorex V-Edit
289
Preparing an Existing Phrase File for Use with V-Edit
290
Starting Rhetorex V-Edit
291
Dialing into V-Edit
293
Opening an Existing Phrase
293
Reviewing an Existing Phrase
293
Recording Phrases
294
Selecting a Segment of a Phrase
294
Modifying the Display Scale
295
Saving and Assigning Display Settings
296
Deleting Phrases or Segments of Phrases
296
Copying Phrases or Segments of Phrases
297
Pasting into Phrases
297
Exiting V-Edit
298
Preparing the Phrases for Use with Octel 50
299
Index
301
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