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requirements to configure trunks. For calls received on these trunks, the Mitel SX-2000 provides the
Octel 200/300 with a display containing the following information:
TRUNK
XXX is the trunk number that the Octel 200/300 uses to identify trunks. If the MIC Superset ports do not
have the COS option COV Voice Mail port enabled, and the trunk has a Trunk Service Label, this label
will appear in the display instead of TRUNK XXX. In this case, the trunk service number must be
programmed as part of the label. Refer to the Naming Conventions section. With this information, the
Octel 200/300 can process external calls according to trunks on which they are received.
The Octel 200/300 answers an external call with the company greeting assigned to the trunk group
receiving that call. Since the Octel 200/300 identifies which trunk a call comes in on, different company
greetings may be configured for different trunks.
Upon hearing the greeting, the caller may enter an extension number. The Octel 200/300 transfers the call
to ringing. The caller then hears ringback until the called party answers or until the PBX forwards the call
to the Octel 200/300 for secondary answering.
Forwarded External Calls
Upon forwarding an external call to the Octel 200/300, the Mitel SX-2000 provides the Octel 200/300
with a display containing the following information:
RRR:
YYY
RRR is the reason for forward (CFNA for ring-no-answer forward, CFB for busy forward, CFFM for
always forward). YYY is the number of the extension from which the call was forwarded. If the MIC
Superset ports do not have the COS option COV Voice Mail Port enabled, and extension YYY has an
assigned name in the PBX Telephone Directory, the assigned name will appear instead of YYY. In this
case, the extension number must be programmed as part of the name. Refer to the Naming Conventions
section in this chapter. Upon receiving this display, the MIC uses the Superset 4's display line status
feature to identify the source of the call. The PBX then provides a display containing the following
information:
CALLER:
XXX is the trunk number that the Octel 200/300 uses to identify trunk groups.
Upon receiving the forwarded call, the Octel 200/300 prompts the caller with the status of the extension
or with the extension's greeting if it is ON, followed by, "Please leave a message at the tone, enter
another extension number, or press zero for (personal) assistance."
If the caller presses
INFORMATION Table for the called extension's mailbox or for the incoming call's trunk group.
If a personal assistant is configured for the called extension's mailbox, the Octel 200/300 performs a
screened transfer to the personal assistance position. If that position does not answer or is busy, the Octel
200/300 prompts "Personal assistance is unavailable. Please leave a message at the tone for (name) or
press zero for the operator."
It may be desired to direct some types of calls (e.g., certain trunk calls and/or calls to selected extensions)
immediately to personal assistance instead of offering messaging or calling options. For this application,
PB60019-01
XXX
TXXX
, the Octel 200/300 transfers the call to the intercept mailbox defined in the
0
Mitel SX-2000 Adaptive Integration
Octel 200/300
10.3-7
S.4.1
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