Avaya S8500 User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Adapter
  5. S8500 Series
  6. User manual

Avaya S8500 User Manual

Avaya user guide adapter remote supervisor for use with avaya s8500 media server
Hide thumbs Also See for S8500:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Manual
Avaya Remote Supervisor Adapter

User Guide

(for use with Avaya S8500 Media Server)
555-245-702
Issue 1
November 2003

Advertisement

Table of Contents
loading

Related Manuals for Avaya S8500

Summary of Contents for Avaya S8500

  • Page 1: User Guide

    Avaya Remote Supervisor Adapter User Guide (for use with Avaya S8500 Media Server) 555-245-702 Issue 1 November 2003...
  • Page 2 However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support.
  • Page 3 • A busy tone is received. • A reorder tone is received. Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.
  • Page 4 United States FCC Part 68 Supplier’s Declaration of Conformity SOC/REN/ Network (SDoC) A.S. Code Jacks Avaya Inc. in the United States of America hereby certifies that the 1.0A RJ11C equipment described in this document and bearing a TIA TSB-168 AS.0 RJ11C label identification number complies with the FCC’s Rules and...

  • Page 5: Table Of Contents

    • Trademarks and Service Marks • Technical assistance Within the United States International • Sending us comments Using the Avaya Remote Supervisor Adapter • Overview • Web browser requirements • Connecting and logging in to the RSA • ASM navigation ASM navigation pane layout •...
  • Page 6 Backing up the ASM configuration Restoring and modifying the ASM configuration Restoring ASM defaults Restoring the Avaya defaults Restarting the RSA Logging off the RSA • Monitoring the S8500 using the RSA Avaya Remote Supervisor Adapter User Guide November 2003...
  • Page 7 Component activity log POST/BIOS VPD ASM VPD • Performing RSA tasks Server power and restart activity Accessing server power and restart control Updating RSA or BIOS firmware Accessing remote ASM Glossary Index Avaya Remote Supervisor Adapter User Guide November 2003 Contents...

  • Page 8: November

    Contents Avaya Remote Supervisor Adapter User Guide November 2003...

  • Page 9: About This Book

    Downloading this book and updates from the Web You can download the latest version of this book from the Avaya Web site. You must have access to the Internet, and a copy of Acrobat Reader must be installed on your personal computer.

  • Page 10: European Union Standards

    European Union standards European Union standards Avaya declares that the DEFINITY equipment specified in this document bearing the "CE" mark conforms to the European Union Electromagnetic Compatibility Directives. The "CE" (Conformité Européenne) mark indicates conformance to the European Union Electromagnetic...

  • Page 11: Conventions

    This section describes the conventions that we use in this book. General We show commands and screens from the newest Avaya system and see the most current books. You must substitute the appropriate commands for your system and see the books that you have available.

  • Page 12: User Input

    A warning statement calls attention to a situation that can result in harm to hardware or equipment. Use an ESD warning to call attention to situations that can result in ESD damage to electronic components. 555-245-702 Avaya Remote Supervisor Adapter User Guide November 2003...

  • Page 13: Safety Precautions

    Attach all cables to devices. Attach signal cables to connectors. Attach power cords to outlet. Turn device ON. Avaya Remote Supervisor Adapter User Guide November 2003 Table 1, Connecting and on page 13 when installing, moving, or opening covers on this To disconnect: Turn everything off.
  • Page 14 If you install a strain-relief bracket option over the end of the power cord that is connected to the device, you must connect the other end of the power cord to an easily accessible power source. 555-245-702 Avaya Remote Supervisor Adapter User Guide November 2003...
  • Page 15 Some accessory or option board outputs exceed Class 2 or limited power source limits and must be installed with appropriate interconnecting cabling in accordance with the national electric code. Avaya Remote Supervisor Adapter User Guide November 2003 About this book...

  • Page 16: Trademarks

    Trademarks All trademarks identified by the ® or Inc. All other trademarks are the property of their respective owners. Trademarks and Service Marks The following are trademarks or registered trademarks of Avaya: ® • AUDIX ®...
  • Page 17 (registered trademark of PictureTel Corporation) ® • ProShare (registered trademark of Intel Corporation) ® • UNIX (trademark of the Novell Corporation) • Zydacron (registration pending for Zydacron Corporation) Avaya Remote Supervisor Adapter User Guide November 2003 About this book Trademarks and Service Marks 555-245-702...

  • Page 18: Technical Assistance

    E-mail, send your comments to: document@avaya.com • Fax, send your comments to: 1-303-538-1741 Be sure that you mention the name and number of this book, Avaya Remote Supervisor Adapter User Guide, 555-245-702. 555-245-702 Avaya Remote Supervisor Adapter User Guide November 2003...

  • Page 19: Using The Avaya Remote Supervisor Adapter

    Using the Avaya Remote Supervisor Adapter Overview The Avaya Remote Supervisor Adapter (RSA) is installed in PCI-X slot 1 of the S8500 Media Server. Administration of the RSA is accomplished through the Advanced System Management (ASM) Web interface using a browser.

  • Page 20: Connecting And Logging In To The Rsa

    Using the Avaya Remote Supervisor Adapter Connecting and logging in to the RSA Connecting and logging in to the RSA To access the RSA remotely using the ASM Web interface, you must log in to the adapter. To connect and log in to the RSA: Connect the services laptop to the Ethernet port on the RSA using a crossover cable.

  • Page 21: Asm Navigation

    Executing the Restore ASM Defaults defaults. Avaya defaults can be restored manually using the information found in the Avaya RSA Defaults section or by restoring the Avaya default file. The Avaya default file can be found at http://support.avaya.com Linux Servers and Gateways. For instructions on restoring the default file, see...
  • Page 22 22 outlines the actions available in the navigation pane. Description View the power, temperature, voltage, and fan status of the S8500 Media Server. You also can view the users logged into the RSA. Event logs contain S8500 information pertaining to Power On Self Test (POST), remote access attempts, and dial-out events.
  • Page 23 Remote Alert Recipients: Define name, notification method, number, PIN, e-mail address, and PPP login ID and password. • Alert Forwarding: Not used in the S8500 Media Server configuration. • Global Remote Alert Settings: Defines the number of times an alert retries and the delay time between retries.

  • Page 24: Asm Control

    Using the Avaya Remote Supervisor Adapter ASM control Table 2: Available actions 3 of 3 Link Action Restore Defaults Restore the RSA to the factory default configuration. Restart ASM Restart the RSA board. Log Off Log off the RSA. ASM control This section outlines the procedures needed to configure the ASM.

  • Page 25: Setting Asm Information

    The System Settings window appears. Name [default: 1000000000]: This required field must contain the product ID associated with the S8500 Media Server in this location. Avaya Services uses the product ID to identify the RSA and associated S8500 Media Server.

  • Page 26: Setting Server Time-Outs

    POST Watchdog [default: Enabled, 5 minutes]: Use this field to specify the number of minutes that the RSA will wait for the S8500 Media Server to complete a power-on self-test (POST). If the S8500 Media Server fails to complete a POST within the selected time period, the RSA generates a POST time-out and reboots the S8500 Media Server.

  • Page 27: Setting Asm Date And Time

    NMI Reset Delay [default: Disabled]: Use this field to specify the time in minutes that the RSA waits to restart the S8500 Media Server after a nonmaskable interrupt (NMI) generates. A NMI can be triggered by: • A critical error such as a hardware fault.

  • Page 28: Login Profiles

    Using the Avaya Remote Supervisor Adapter Login profiles Date: Type the current month, day, and year. Time: Type the current hour (hh), minutes (mm), and seconds (ss). The hour must be a value from 00 to 23. The minutes and seconds must be a value from 00 to 59.
  • Page 29 Scroll down and click Save to save the settings. WARNING: An Avaya default login profile craft was created to allow first time access. The default password associated with craft is passw0rd (the 0 is a zero). This password should be changed during the initial setup of the RSA to avoid potential security exposure.

  • Page 30: Setting The Global Login Settings

    Using the Avaya Remote Supervisor Adapter Alerts Setting the global login settings This procedure allows you to enable your modem to dial out to the remote login profile. NOTE: The global login settings apply to all login profiles. To set the Global Login Settings: In the navigation pane, select Login Profiles under the ASM Control heading.

  • Page 31: Configuring A Remote Alert Recipient

    You cannot separate the alert types that will be sent to alert recipients. All configured alert recipients receive every alert that is selected. • To send alerts to an Avaya service center over modem, select IBM Director over Modem from the Notification Method field. •...

  • Page 32: Adding A Remote Alert Recipient

    IBM Director over LAN - Avaya recommends not using this option. • SNMP over LAN: In the case where an Avaya service contract is in place or the system is under warranty, this option could be used to report alarms to an Avaya services center.

  • Page 33: Alert Fowarding

    The PIN number is a separate entry that is entered in the PIN field. • IBM Director over modem: In the case where an Avaya service contract is in place or the system is under warranty, this field may contain the number for an Avaya service center.

  • Page 34: Customizing Monitored Alerts

    Using the Avaya Remote Supervisor Adapter Alerts In the Remote alert retry limit field [default: 8 times]: From the drop-down menu, select the number of additional times that the RSA tries to send an alert to a remote recipient. In the Delay between retries field [default: 4 minutes]: From the drop-down menu, select the delay time between alert notification attempts to a recipient.

  • Page 35: Critical Alerts

    If a critical voltage condition is detected, the S8500 Media Server shuts down. The shutdown happens even if this field is not selected to generate an alert notification. To view the voltage operating setting, select System Health on the navagation pane.
  • Page 36 [default: Enabled]: Generates an alert if any monitored voltages are outside the warning threshold values. The S8500 Media Server remains in service. To view the voltage operating setting, select System Health in the navigation pane. Under Environmentals, Voltages, click Value. A...

  • Page 37: System Alerts

    O/S Watchdog setting. Generates a manual alert if the Generate Test Alert button is selected. [default: Enabled]: Generates an alert if the S8500 Media Server is turned off. [default: Enabled]: Generates an alert if the S8500 Media Server is turned on.
  • Page 38 Not used on the S8500 Media Server configuration. [default: Enabled]: Generates an event if the monitored voltages exceed their thresholds. [default: Enabled]: Generates an event if the power to the S8500 Media Server is turned off. Avaya Remote Supervisor Adapter User Guide...

  • Page 39: Serial Port

    November 2003 Using the Avaya Remote Supervisor Adapter Action [default: Enabled]: Generates an event if the power supply in the S8500 fails. [default: Disabled]: Not used in the S8500 Media Server configuration. [default: Enabled]: Generates an event if hard disk drive failures are detected.

  • Page 40: Assigning Advanced Modem Settings

    1.5 or 2. NOTE: For the following step, Dedicate to ASM is the only option supported by Avaya. In the Dedicate to ASM field [default: Enabled]: Select the Dedicate to ASM check box. Failure to do so may cause the RSA not to report problems on the modem or the RSA may not answer incoming calls.

  • Page 41: Network Interfaces

    To configure an Ethernet connection: In the navigation pane, select Network Interfaces under the ASM Control heading. The Ethernet window appears (see Figure 17: Network interfaces Avaya Remote Supervisor Adapter User Guide November 2003 Using the Avaya Remote Supervisor Adapter Figure 17, Network interfaces, on page 41).

  • Page 42: Setting A Static Ip Configuration

    Using the Avaya Remote Supervisor Adapter Alerts Under the Ethernet heading, complete the following steps: • In the Interface field [default: Enabled]: Set to Enabled to use a Ethernet connection for RSA. • In the DHCP field [default: Disabled]: Set to Enabled to use a Dynamic Host Configuration Protocol [DHCP).
  • Page 43 Click Save to save the changes. In the navigation panel, click Restart ASM under the ASM Control heading to activate the changes. Avaya Remote Supervisor Adapter User Guide November 2003 Using the Avaya Remote Supervisor Adapter Alerts...

  • Page 44: Configuring Ppp Access Over A Serial Port

    Using the Avaya Remote Supervisor Adapter Alerts Configuring PPP access over a serial port Use the point-to-point (PPP) access method if you do not have Ethernet access. NOTE: Use PPP over the serial port for remote access to the RSA.

  • Page 45: Network Protocols

    At least one SNMP community with valid IP address or host name must be configured. Community Name [no default]: Use this field to type a name or authentication string that defines the community that will receive the SNMP alerts. Avaya Remote Supervisor Adapter User Guide November 2003 Using the Avaya Remote Supervisor Adapter...

  • Page 46: Enabling Dns

    Using the Avaya Remote Supervisor Adapter Alerts Host Name or IP Address [no default]: In the field that corresponds with the Community Name, type the IP Address or Host Name for each community manager. If a DNS server is not used or available, scroll down and click Save. If a DNS server will be used,...

  • Page 47: Smtp

    Figure 22: Configuration file A copy of the ASM backup is stored on the S8500 Media Server. You can use this backup copy to restore the RSA configuration in the event of damage or corruption. You also can modify the saved configuration file before restoring it on the RSA.

  • Page 48: Restoring And Modifying The Asm Configuration

    Using the Avaya Remote Supervisor Adapter Alerts To backup the ASM configuration: Log in to the RSA. Refer to In the navigation pane, select Configuration File under the ASM Control heading. In the Backup ASM Configuration section, select view the current configuration summary.

  • Page 49: Restoring Asm Defaults

    Executing the Restore ASM Defaults option removes the Avaya defaults. Avaya defaults can be restored manually using the information found in the Avaya RSA Defaults section or by restoring the Avaya default file. The Avaya default file can be found at Communication Manager 2.0 CD for Linux Servers and Gateways.

  • Page 50: Restoring The Avaya Defaults

    Using the Avaya Remote Supervisor Adapter Alerts Restoring the Avaya defaults If you have ignored the warnings in Restoring ASM defaults or you need to reset the RSA card to Avaya defaults: On a Web browser, in the Address field, type configuration file.
  • Page 51 Plug the cross-over cable into the RSA card. Proceed to Restoring and modifying the ASM configuration downloaded in step 1. Avaya Remote Supervisor Adapter User Guide November 2003 Using the Avaya Remote Supervisor Adapter on page 48 and use the file you...

  • Page 52: Restarting The Rsa

    Using the Avaya Remote Supervisor Adapter Alerts Restarting the RSA Use the Restart ASM option to restart the RSA. While configuring the RSA, you will be prompted to use this option to make changes permanent. To restart the RSA: NOTE: You must have read/write privileges on your login ID to use this option.

  • Page 53: Monitoring The S8500 Using The Rsa

    View the events recorded in the logs • View the severity of the events • VPD: This feature is not supported as part of the S8500 Media Server Configuration. Figure 25: System health Avaya Remote Supervisor Adapter User Guide November 2003...

  • Page 54: Viewing System Health Summary

    Using the Avaya Remote Supervisor Adapter Viewing system health summary Viewing system health summary To view the System Health of the S8500 Media Server, select System Health under the Monitors heading in the navigation pane. The following information appears under the System Health Summary: •...

  • Page 55: Voltage Thresholds

    Soft Shutdown: When the temperature reaches or exceeds the value specified for a soft shutdown, a second temperature alert is sent and the RSA begins the shutdown of the S8500 Media Server. The shutdown will be an orderly operating-system shutdown. The S8500 Media Server turns itself off when the shutdown completes.

  • Page 56: Fan Speed

    Soft Shutdown: When the voltage reaches or exceeds the value specified for a soft shutdown a second voltage alert is sent and the RSA begins the shutdown of the S8500 Media Server. The shutdown will be an orderly O/S shutdown. The S8500 Media Server turns itself off when the shutdown completes.

  • Page 57: The Event Log

    In the navigation pane, select Event Log under the Monitors heading. The Event Log window appears (see Figure 31: Event log Scroll down to view the complete contents of the event log. Avaya Remote Supervisor Adapter User Guide November 2003 Using the Avaya Remote Supervisor Adapter Figure 31, Event log, on page 57).

  • Page 58: Clearing The Event Log

    You can use MicroSoft Excel to open the file for viewing. Vital product data Upon S8500 Media Server startup, the RSA collects system, basic input/output (BIOS) information, and server component vital product data (VPD) and stores it in non-volatile memory. The VPD page contains key information about the remote managed server that the RSA is monitoring.

  • Page 59: Viewing Vital Product Data

    Viewing vital product data To view the VPD data for the S8500 Media Server: Log into the RSA. For information, see In the navagation pane, select Vital Product Data under the Monitors heading. The VPD window appears (see Figure 32: Vital product data Scroll down to view the VPD readings listed in the following tables.

  • Page 60: Component Level Vpd

    Using the Avaya Remote Supervisor Adapter Vital product data Component level VPD The VPD data for the components of the remote managed server appears in this section. Table 8: Component level VPD data Field Function Firmware Type Identifies the ASM firmware component type: main application, boot ROM, or remote control.

  • Page 61: Asm Vpd

    Performing RSA tasks The Tasks section allows you to view the S8500 Media Server power and restart activity, and to directly control the S8500 Media Server. Using the Server Power / Restart Control option, you can perform the following functions: •...

  • Page 62: Accessing Server Power And Restart Control

    Field entries within this section include: • Power: System power on, system power off, or state unknown • State: This field shows the state of the S8500 Media Server at the time the Web page was generated. Possible states include: • System power off/state unknown •...
  • Page 63 Power on Server Immediately: Click on this link to immediately power on the S8500 Media Server. • Power on Server at Specified Time: Click on this link to power the S8500 Media Server down at a specific time. A new window opens that displays the current date and time. Enter the following data: •...

  • Page 64: Updating Rsa Or Bios Firmware

    BIOS code, diagnostics, power backplane, front panel, and the serial peripheral interface (SPI) of the server in which the RSA is installed. If available, new RSA and BIOS firmware can be downloaded from http://support.avaya.com. To update the RSA firmware: Click on the file.

  • Page 65: Accessing Remote Asm

    Click OK to close the browser window. Log in to the RSA. See Accessing remote ASM This feature is not supported as part of the S8500 Media Server Configuration. Avaya Remote Supervisor Adapter User Guide November 2003 Using the Avaya Remote Supervisor Adapter...
  • Page 66 Using the Avaya Remote Supervisor Adapter Performing RSA tasks Avaya Remote Supervisor Adapter User Guide November 2003...

  • Page 67: Glossary

    Operating System A software platform on which other programs, called software applications, can run. Also performs key computer functions such as keyboard input and screen display. The O/S for the S8500 is Linux Red Heat. Predictive Failure Analysis monitors the hard disk for key device performance indicators that change over time or exceed specified limits.
  • Page 68 Glossary Avaya Remote Supervisor Adapter User Guide November 2003...

  • Page 69: Index

    Burned-in MAC address component activity log configuration summary viewing configuration window accessing configuring the ASM Avaya Remote Supervisor Adapter User Guide November 2003 connecting to the RSA connecting/disconnecting cables conventions Create a Login Profile critical alerts Data Rate Date and Time...
  • Page 70 RSA Logging off login profile creating login profiles Maximum transmission unit monitored alerts customizing monitored local events Monitoring the S8500 with RSA navigation pane layout network interfaces network protocols NMI Reset Delay O/S Watchdog Parity Post Watchdog POST/BIOS VPD...
  • Page 71 ASM VPD component activity log component level VPD performing RSA tasks POST/BIOS VPD viewing voltage thresholds warning alerts Web browser requirements Avaya Remote Supervisor Adapter User Guide November 2003 Index...
  • Page 72 Index Avaya Remote Supervisor Adapter User Guide November 2003...

Table of Contents