Avaya Octel 200 Installation And Maintenance Manual page 666

12.1-4 Integration Volume
Direct Calls From External Trunks
Specific trunk groups of the DEFINITY G3 can be directed to the Octel 200/300 for answering via the
DEFINITY G3's auto-terminate feature. See the DEFINITY G3 Configuration, Trunk Groups section in
this chapter for the requirements to configure the trunk groups. For calls coming in on these trunk groups,
the DEFINITY G3 provides the Octel 200/300 with a display in the following format:
a = T−XXX
XXX is the trunk group number that the Octel 200/300 uses to identify trunk groups. With this
information, the Octel 200/300 can process external calls according to the trunk group on which they are
received.
The Octel 200/300 answers a direct external call with the company greeting assigned to COS for the
trunk group containing that call. That greeting can prompt the caller to dial an extension number or offer
an application, such as a single digit menu. The caller can also be automatically sent to a Works
application.
Forwarded External Calls
The DEFINITY G3 can be set to forward external calls that reach unanswered extensions to the Octel
200/300. See the DEFINITY G3 Call Coverage section for details.
When forwarding the call, the DEFINITY G3 provides the Octel 200/300 with a display in the following
format:
a = T−XXX to YYYY name
XXX is the three-digit trunk group number, YYYY is the number of the original called extension, and R
is a code indicating the reason the call was forwarded.
Upon receiving the forwarded call, the Octel 200/300 plays the mailbox's greeting for that extension, if
the greeting is ON. If the greeting is OFF, the Octel 200/300 prompts the caller with the status of the
extension, followed by the prompt "Please leave a message at the tone, enter another extension number,
or press zero for personal assistance."
Assuming that a personal assistant is configured for the called extension's mailbox, the Octel 200/300
performs a screened transfer to the Personal Assistance position. If that position does not answer or is
busy, the Octel 200/300 prompts "Personal Assistance is unavailable. Please leave a message at the tone
for (name) or press zero for the operator."
If the caller presses
INFORMATION Table for either the called extension's mailbox or for the incoming call's trunk group.
It may be desired to direct some types of calls (for example, certain trunk calls and/or calls to selected
extensions) immediately to Personal Assistance instead of offering messaging or calling options. For this
application, the Octel 200/300 may be configured to transfer unanswered calls automatically to Personal
Assistance extensions. As a further option, the Octel 200/300 may be configured to give the caller the
choice of overriding the automatic transfer and leaving a message. Refer to the Feature Description
volume, Customizing Mailbox Features chapter, Personal Assistance section, for more information.
Octel 200/300 S.4.1
, the Octel 200/300 transfers the call to the intercept mailbox defined in the
0
R
PB60019-01