Avaya Octel 200 Installation And Maintenance Manual page 200

7.2-4 Integration Volume
Direct Calls From External Trunks
Specific trunk groups of the System 75 can be directed to Octel 200/300 for answering via the System
75's auto-terminate feature. See the AT&T System 75 Configuration, Trunk Groups section in this
chapter for the requirements to configure the trunk groups. For calls coming in on these trunk groups, the
System 75 provides the Octel 200/300 a call record in the following format:
a = T−XXX
XXX is the trunk group number which the Octel 200/300 uses to identify trunk groups. With this
information, the Octel 200/300 can process external calls according to the trunk group on which they are
received.
The Octel 200/300 answers a direct external call with the company greeting assigned to the trunk group
containing that call.
Upon hearing the greeting, the caller may enter an extension number.
Forwarded External Calls
The System 75 can be set to forward external calls that reach unavailable extensions. These calls can be
sent to the Octel 200/300 through the System 75 Call Coverage feature. See the System 75 Call Coverage
section.
When forwarding the call, the System 75 provides the Octel 200/300 with a call record in the following
format:
a = T−XXX to YYY name
XXX is the three-digit access code of the call's trunk group, YYY is the number of the original called
extension, and R is a code indicating the reason the call was forwarded.
Upon receiving the forwarded call, the Octel 200/300 plays the extension's greeting if it is ON, or if the
greeting is OFF, the Octel 200/300 prompts the caller with the status of the extension, followed by the
prompt "Please leave a message at the tone, enter another extension number, or press zero for personal
assistance."
If the caller presses
INFORMATION Table for either the called extension's mailbox or for the incoming call's trunk group.
If a personal assistant is configured for the called extension's mailbox, the Octel 200/300 performs a
screened transfer to the Personal Assistance position. If that position does not answer or is busy, the Octel
200/300 prompts "Personal Assistance is unavailable. Please leave a message at the tone for (name) or
press zero for the operator."
It may be desired to direct some types of calls (e.g., certain trunk calls and/or calls to selected extensions)
immediately to Personal Assistance instead of offering messaging or calling options. For this application,
the Octel 200/300 may be configured to transfer unanswered calls automatically to Personal Assistance
extensions. As a further option, the Octel 200/300 may be configured to give the caller the choice of
overriding the automatic transfer and leaving a message. Refer to the Feature Description volume,
Customizing Mailbox Features.
Octel 200/300 S.4.1
, the Octel 200/300 transfers the call to the intercept mailbox defined in the
0
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PB60019-01