Avaya Octel 200 Installation And Maintenance Manual page 547

Station Call Forwarding
The SX-2000 provides a variety of Station Call Forwarding features to allow a station to redirect its calls
to another extension for coverage under different conditions. These features can be activated or
deactivated at any time from an extension for which they are configured. The covering extension is
specified when forwarding of any type is activated, and forwarding may be set to different destinations
under different conditions.
Using the SX-2000 Station Call Forwarding, a station can redirect calls to a specified answer point under
any of the following conditions:
Called extension is busy or in DND (Do Not Disturb), and the call source is internal.
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Called extension is busy or in DND, and the call source is external.
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Called extension doesn't answer, and the call source is internal.
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Called extension doesn't answer, and the call source is external.
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Called extension always forwards all calls.
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Call Rerouting
The SX-2000 Call Rerouting feature provides selective call coverage for one or more extensions via
designated Call Rerouting Alternatives. A Call Rerouting Alternative determines under which conditions
calls are rerouted to a specified answer point or to normal rerouting. Normal rerouting routes the call to
the system tone appropriate to the call status, such as busy tone or reorder tone. There are three types of
Call Rerouting alternatives:
Call Rerouting First Alternatives
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Call Rerouting Second Alternatives
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Call Rerouting Always Alternatives
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The SX-2000 provides a separate table for defining each type of Call Rerouting Alternative.
A Call Rerouting First Alternative specifies the first alternate point to which a call is to be rerouted if a
call cannot be completed. Rerouting can be enabled or disabled independently for busy/DND and
ring-no-answer. Rerouting also can be enabled or disabled independently for different types of call
sources (DID trunk, TIE trunk, CO trunk, or on internal extensions). In any of these cases, rerouting is
specified as Normal, in which case the call uses normal rerouting; This, in which case the call uses the
specified First Alternative answer point; or Last, in which case the call uses the rerouting specified in the
Call Rerouting Second Alternative answer point.
A Call Rerouting Second Alternative specifies the alternate answer point to which a call is to be rerouted
if the call cannot be completed according to the First Alternative. Rerouting to the second alternative
answer point can be enabled or disabled for different call sources (DID trunk, TIE trunk, CO trunk, or
internal), but busy/DND and ring-no-answer cannot be specified independently. Rerouting is specified as
Normal, in which case the call uses normal rerouting; or This or Last, in which case the call uses the
rerouting specified in the Call Rerouting Second Alternative answer point.
A Call Rerouting Always Alternative specifies as an alternate answer point that all calls are to be
rerouted. Rerouting can be enabled or disabled for different types of call sources (DID trunk, TIE trunk,
CO trunk, or internal).
PB60019-01
Mitel SX-2000 Adaptive Integration
Octel 200/300
10.3-3
S.4.1