Neax-2400 Mci Limitations - Avaya Octel 200 Installation And Maintenance Manual

Message servers

Hide thumbs Also See for Octel 200:

Table of Contents

NEAX-2400 MCI LIMITATIONS

The Octel 200/300 is restricted in how it interfaces with NEAX-2400

the issues and care should be taken not to forward all extensions to the Octel 200/300, depending on who

typically calls the extension.

Sequential Forwarding. An example of sequential forwarding is a call to extension 2311 is

forwarded to 2312, and 2312 is in turn forwarded to the Octel 200/300.

Sequential forwarding does work with Adaptive Integration, but should be avoided whenever

MCI Performance. When the NEAX-2400 becomes busy, sending data to the Octel 200/300 is

slowed down. The Octel 200/300 can wait up to the amount of rings defined in System Parameter 99,

100 or 117 for information sent from the PE. If it is not sent, the Octel 200/300 answers with the

company greeting, not the called party's mailbox information. Refer to the Octel 200/300

Configuration for NEAX-2400 MCI in this chapter.

MCI Link. If more than one Octel 200/300cabinet is required to be integrated, contact your local

technical service center.

There are serious limitations related to internally transferred calls that are subsequently forwarded to the

Octel 200/300. The Octel 200/300 cannot blind transfer (or transfer-to-ringing) to an extension that is

ring-no-answer forwarded. The NEAX-2400 does not subsequently forward the call. Instead, the

extension remains ringing, or, on newer software, the call reverts back to the forwarding station.

A call transferred to an extension that subsequently busy forwards or all forwards to the Octel 200/300

does not produce a call record. The Octel 200/300 answers with the company greeting. Therefore, you

cannot assign COS Attribute 15 — TRANSFER TO A RINGING EXTENSION to extensions that may

forward back to the Octel 200/300. Also, callers transferred by the Octel 200/300 to busy forwarded

stations hear "(name) doesn't answer. . . "

NEAX-2400 Adaptive Integration

The customer should be advised on

Octel 200/300

Table of Contents