Table of Contents
Advertisement
8.1-2 Integration Volume
Direct Calls from External Trunks
If the call comes in on a trunk, the CBX provides the Octel 200/300 with the trunk access code as the
source of the call. Trunks may be directed to the Octel 200/300 ports for answering via the CBX
dedicated trunk feature (DED). The Octel 200/300 determines how to process each call based on the
trunk group number and answers with the company greeting appropriate to the trunk or port group.
For extensions that forward to the Octel 200/300 for call coverage (secondary answering), the Octel
200/300 can be programmed to perform a transfer to ringing or blind transfer so that the caller
immediately hears ringback until the called party answers or until the call is forwarded to the Octel
200/300.
If the called extension is busy, the Octel 200/300 returns to the caller and informs them "(name) is on the
phone. Please leave a message . . ."
If the extension is not forwarded on busy, the "camp on" feature is permitted.
Since a COS can be assigned to trunk groups, a company greeting can be configured for different groups.
All Octel 200/300 ports can remain in one hunt group. This is more efficient than having multiple port
hunt groups to provide different company greetings.
Caution!
Forwarded External Calls (RNA or Busy)
When the CBX forwards a call to the Octel 200/300, the access code of the incoming trunk group number
and the called extension number are sent to the Octel 200/300 by the CBX. The reason for forwarding
(RNA or Busy) is also included. The Octel 200/300 processes the call as follows.
The Octel 200/300 answers and says, "(name) is on the phone" (if busy) or "(name) is unavailable" (if
RNA). "Please leave a message at the tone, enter another number, or press zero for (personal)
assistance." If the greeting is ON, it plays instead of the prompt.
If the caller presses
INFORMATION T
mailbox, the Octel 200/300 performs a screened transfer to the personal assistance position. If that
position does not answer or is busy, the Octel 200/300 prompts "Personal assistance is on the phone.
Please leave a message at the tone for (name) or press zero for the operator."
It may be desired to direct some types of calls (i.e., certain trunk calls and/or calls to selected extensions)
immediately to personal assistance instead of offering messaging or calling options. For this application,
the Octel 200/300 may be configured to transfer unanswered calls automatically to personal assistance
extensions. As a further option, the Octel 200/300 may be configured to give the caller the choice of
overriding the automatic transfer and leaving a message. Refer to the Feature Description volume,
Customizing Mailbox Features chapter, for more information.
Direct Internal Calls
A person can call the Octel 200/300 directly either to enter a mailbox, send a quick message, or make a
network call. The Octel 200/300 recognizes these calls as internal, and not forwarded, since the display
Octel 200/300
S.4.1
All trunk groups answered by the Octel 200/300 must
be thoroughly tested to prevent trunks from locking
up ports due to wrong configuration, signaling,
and/or reversed cross connections.
, the Octel 200/300 transfers the call to the intercept mailbox defined in the
0
able for the mailbox, port, or trunk. Or, if a personal assistant is configured in that
PB60019-01
Advertisement
Chapters
Table of Contents
