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10.3.3 MITEL SX-2000 LIMITATIONS
The following sections outline limitations to Mitel SX-2000 − Octel 200/300 Adaptive Integration. Most of
the limitations are due to limitations within the PBX itself; a few are the result of the form of integration the
Octel 200/300 uses with the Mitel PBX.
PBX Functional Limitations that Affect Message Waiting Indicator
Control
The following are limitations that affect the Octel 200/300's use of DTMF feature access codes to control
message waiting indicators.
SX-2000 attendants and other stations can control message waiting indicators. This may interfere
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with proper operation of message waiting indicator control.
For multinode SX-2000 installations using MSDN, message waiting control works across MSDN
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links provided that each SX-2000 node uses the same feature access codes for Message Waiting -
Activate and Message Waiting - Deactivate.
The remaining limitations apply to the Octel 200/300 using dedicated ports to perform MWI.
One or more ports from the PBX are required for message waiting control. These ports must be
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restricted so that they cannot answer calls. The dedicated message waiting control ports should be
configured for Call Rerouting Always to the Octel 200/300 hunt group so that when employees
attempt to call the message waiting port, they are redirected to the Octel 200/300 hunt group.
Employees can then use the Superset 4's CALL softkey to call the Octel 200/300 upon reading the
message.
The dedicated message waiting control ports must have their own PBX Class of Service without the
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COV Voice Mail Port Class of Service option. If the message waiting control ports have the COV
Voice Mail Port option, they will be able to activate only a limited number of message waiting
indicators, and the PBX will automatically deactivate message waiting after the timeout specified by
the system option "Superset 4 Call Back Message Cancel Time."
Superset 4 message waiting indicators can be turned off by using the READ MSG feature and
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pressing the CANCEL softkey.
PBX Functional Limitations that Affect CPI
The following are limitations that affect Called Party Identification.
Software level below H10.9E. A programmable name, up to 20 characters long, can be
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programmed for every station extension, and can be programmed only in the PBX configuration.
Each extension must either have no name in the telephone directory, or have a prime name in the
telephone directory, that includes the employee's mailbox number. This is a requirement for every
extension that is to have full CPI functionality. Extension numbers must be programmed as the first
characters of a telephone directory name so that the extension number will always appear in the
Superset 4 display.
Software level H10.9E or later. The COV Voice Mail Port PBX class of service option results in
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the identification of forwarded calls by extension number only. This allows all programmed names to
be left unchanged in the PBX configuration.
PB60019-01
Mitel SX-2000 Adaptive Integration
Octel 200/300
10.3-11
S.4.1
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