Octel 200/Pbx Interaction - Standard Dtmf Integration, Secondary Answering Only - Avaya Octel 200 Installation And Maintenance Manual

1-4 Integration Volume
Secondary Answering Only. Figure 1-2 illustrates the interaction between the Octel 200/300 and the
PBX in a standard DTMF integration installation, where only Secondary Answering mode is used. An
explanation of Figure 1-2 follows the diagram.
578-3346
An incoming call is directed to an extension via a Direct Inward Dial (DID) telephone number
1
(e.g., 578-3346) or station-to-station calling (e.g., 346).
On a busy or no answer, the extension is programmed to automatically forward calls to the Octel
2
200/300 pilot number (e.g., 2500) for Secondary Answering. When the call is forwarded, the
PBX tells the Octel 200/300 which extension the call was forwarded from. There is no need for
the caller to reenter the extension number.
The caller hears an announcement that the person (or extension 346) "is unavailable," or, if the
3
person's greeting is ON, the greeting will play.
After the greeting or announcement plays, the caller is prompted to "leave a message, enter
another extension number, or press zero for assistance."
Octel 200/300 S.4.1
PBX
Trunks
1
Figure 1-2 Octel 200/PBX Interaction —
Standard DTMF Integration, Secondary Answering Only
Extension
Lines
2
2500
3
Extension
Lines
345
346
(Forwarded to
2500 on Busy or
No Answer)
Octel
200/300
PB60019-01