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Upon receiving the forwarded call, the Octel 200/300 prompts the caller with the status of the extension
or with the extension's greeting, if it is ON, followed by, "Please leave a message at the tone, enter
another extension number, or press zero for (personal) assistance. . ."
If the caller presses
INFORMATION Table for the called extension's mailbox or for the incoming call's trunk group.
If a personal assistant is configured for the called extension's mailbox, the Octel 200/300 performs a
screened transfer to the personal assistance position. If that position does not answer or is busy, the Octel
200/300 prompts "Personal assistance is unavailable. Please leave a message at the tone for (name) or
press zero for the operator. . ."
It may be desired to direct some types of calls, for example, certain trunk calls and/or calls to selected
extensions, immediately to personal assistance instead of offering messaging or calling options. For this
application, the Octel 200/300 may be configured to transfer unanswered calls automatically to a personal
assistance extension. As a further option, the Octel 200/300 may be configured to give the caller the
choice of overriding the automatic transfer and leaving a message. Refer to the Feature Description
volume, Customizing Mailbox Features chapter, for more information.
If the called extension does not contain the extension number in the name field, the call is handled as a
direct external call from the specified trunk.
Direct Internal Calls
A person can call the Octel 200/300 directly either to enter a mailbox, send a Quick Message, or make a
network call. For these direct internal calls, the Mitel SX-200 Digital sends a display containing the
following information:
XXX CALLING
XXX is the extension number of the calling party.
The Octel 200/300 uses this display information to identify the source of the call.
The Octel 200/300 answers direct internal calls with a prompt determined by the Octel 200/300 COS
attributes assigned to the calling extension's mailbox. The caller then has access to the Octel 200/300 call
processing features. With called party identification, several convenience features are available for
extensions associated with single mailboxes. To take advantage of these features, a caller must be calling
the Octel 200/300 directly from their own extension. The Octel 200/300 already knows the mailbox
associated with each extension, so the caller may
Press
-
the mailbox password.
Press
-
mailboxes with INFORMATION Table Index 25 defined as YES.
Press
-
name recorded for the mailbox associated with the extension. If a caller sends a Quick Message from
a phone other than their own, the message is preceded by the name recorded for that phone's
mailbox.
When calling from any extension, a caller may
Enter their own mailbox by pressing
-
Call a network location by entering the network access code and extension/mailbox number.
-
PB60019-01
, the Octel 200/300 transfers the call to the intercept mailbox defined in the
0
to enter the mailbox without entering the mailbox number. The Octel 200/300 asks for
# #
to turn ON/OFF or change the mailbox's personal greeting. This feature is available only to
0
to send a Quick Message. When the Octel 200/300 plays the message, it is preceded by the
*
Mitel SX-200 Digital Adaptive Integration
followed by their mailbox number and password.
#
10.1-3
Octel 200/300
S.4.1
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